Some Galaxy Note 8 phones won't charge or turn on when battery reaches 0%


Some Samsung Galaxy Note 8 users report that their phones will not turn on or charge after they've let the phone's battery drain completely. Samsung is aware of the problem and is replacing the affected phones on a case per case basis. It's not yet clear how many devices are affected by the issue.

Users have reported that their Galaxy Note 8 phones refuse to accept a charge or turn on after the battery level goes to 0% and the phone turns off. Users have tried different cables and chargers to make sure that this is not a problem with the charger, but indeed an issue with the phone.

On the Samsung US forums, an administrator going by the name SamsungMel advises customers to return their devices for a warranty replacement unit. "This particular problem with the Note 8 not turning on is definitely something that we want to get addressed immediately," SamsungMel says.


So far, it seems that Note 8 phones from various carriers are affected, with users on Verizon Wireless, T-Mobile and Sprint reporting the problem.

A year ago, Samsung was forced to recall the Galaxy Note 7 after reports from users that its battery exploded. This, of course, is a less traumatic issue, but one that is nonetheless serious.

Do you have the Samsung Galaxy Note 8? Have you experienced this issue? If you have, share your experience with us in the comments below.


source: Samsung Galaxy Forums (here and here) via PiunikaWeb

Related phones

Galaxy Note 8
  • Display 6.3" 1440 x 2960 pixels
  • Camera 12 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2350 MHz
  • Storage 64 GB + microSDXC
  • Battery 3300 mAh(22h talk time)

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61 Comments

1. dubaiboy78

Posts: 446; Member since: Sep 19, 2014

Thank God iphone is not mentioned on this article!!!

2. kiko007

Posts: 7493; Member since: Feb 17, 2016

...Why?

7. daniyal_05

Posts: 93; Member since: Nov 15, 2017

Cos iphoneX is not selling well

11. kiko007

Posts: 7493; Member since: Feb 17, 2016

The only thing not selling well around here is your bulls**t. Piss off Bot-chan.

45. piyath

Posts: 2445; Member since: Mar 23, 2012

"Galaxy Note" and "Battery" these two words doesn't go really well in the same sentence......LOL Now those proud galaxy Notch 8 owners can enjoy Christmas without being interrupted by their smartphones.... HO HO HO

54. serge327

Posts: 79; Member since: Aug 27, 2012

HO HO HO, ifailedX not selling well as previous models...

59. theunspoken

Posts: 310; Member since: Jul 06, 2017

Notch is for iPhone X

16. mikehunta727 unregistered

Its the most sold phone out right now in this quarter.. how is that not "selling well"? Than that means everything else is selling very poorly than by your logic

42. makatijules

Posts: 835; Member since: Dec 11, 2017

No it isn't. The Pixel is.

51. kiko007

Posts: 7493; Member since: Feb 17, 2016

Hahahahaha... oh. You were serious?

58. mikehunta727 unregistered

Lol not even close

22. Jrod99

Posts: 729; Member since: Jan 15, 2016

Wish I could have a failing business like Apple. I would definitely quit my current job.

26. AmashAziz

Posts: 2923; Member since: Jun 30, 2014

A failing business doesn’t sit on 270 billion dollars.

34. Jrod99

Posts: 729; Member since: Jan 15, 2016

That’s what I mean.

48. darkkjedii

Posts: 31039; Member since: Feb 05, 2011

Sarcasm dude

49. darkkjedii

Posts: 31039; Member since: Feb 05, 2011

Ditto lol

30. Peacetoall unregistered

Lmao. its true Iphone X isn't selling too well

39. cnour

Posts: 2305; Member since: Sep 11, 2014

38. cnour

Posts: 2305; Member since: Sep 11, 2014

46. piyath

Posts: 2445; Member since: Mar 23, 2012

Who said you that? All those bs speculations and predictions are just wrong. Those are just Fake News. iPhone X is selling really well along with 8 and 8 plus and many other older models even. Wait until the end of January to see if this is true or not. But no one should believe anything those crooked analysts say about Apple.

17. lyndon420

Posts: 6789; Member since: Jul 11, 2012

It could have been an apple free experience...but no you just couldn't resist eh?! Just had to ruin it eh?!

27. AmashAziz

Posts: 2923; Member since: Jun 30, 2014

BEST!

60. Dingy_cellar_dweller

Posts: 339; Member since: Mar 16, 2013

apple would just send out an update and not let the battery get to zero, problem fixed.

63. farhan2325

Posts: 3; Member since: Dec 28, 2017

Now it is clear, Samsung can not make a fault free NOTE any more. Another major issue is light leakage or bleeding from the certain parts of the NOTE 8..

3. shandesilva

Posts: 105; Member since: Mar 28, 2012

Is it only the US models that's affected ?

4. kiko007

Posts: 7493; Member since: Feb 17, 2016

You know, I used to say I liked the more rounded look of the S8 series over the boxier Note 8 because round things feel a little more ergonomic IMO. However, I've changed my mind.

43. makatijules

Posts: 835; Member since: Dec 11, 2017

Why? You have a Note 8 now?

52. kiko007

Posts: 7493; Member since: Feb 17, 2016

Do I have to own a Camry to know its a nice car?

55. Ralph.

Posts: 249; Member since: Dec 20, 2017

Any phones that have boxy shape like Sony XZP is really nice, including iPhones. I hate rounded phones.

5. xperian

Posts: 418; Member since: Apr 10, 2014

If it was an iPhone everyone in the comments would start complaining how much apple sucks.

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