Samsung says it knows why the Galaxy Note 7 exploded, but is not ready to share this information

Samsung says it knows why the Galaxy Note 7 exploded, but is not ready to share this information
Even though Samsung had recalled the Samsung Galaxy Note 7 twice because of explosions, and eventually pulled the phablet off of the market, the company at first was unable to duplicate the explosions in the lab. But today, a new report says that Samsung has figured out exactly what caused the problems with Galaxy Note 7 battery that cost the company a reported $5 billion in lost revenue and other costs.

Samsung says that it has shared the results of its internal investigation with UL and the Korea Testing Laboratory. And while the company has promised to release a report detailing the exact cause of the explosions by the end of this year, so far the company is not yet ready to share the results of its investigation with the public.

At the beginning of this month, a report blamed the design of the battery used on the Galaxy Note 7 for causing the explosions and fires. Samsung reportedly wanted a thin battery with as much energy capacity as possible in order to maintain the phablet's thin design and long battery life.


source: TheKoreaHerald via BGR

Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh

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65 Comments

1. jack123

Posts: 278; Member since: Jan 07, 2013

They knew why. Take a note, bad year for a note.

12. Klinton

Posts: 1408; Member since: Oct 24, 2016

More interesting is why no US lab come with the valid and proved decision yet. LOL And please don't try to sell us, the BS like: ' reportedly(?) wanted a thin battery with as much energy capacity as possible in order to maintain the phablet's thin design and long battery life' Every company wants 'thin design and long battery life' Right? Those were same speculations as from the day first....and nothing was proven. GS7Edge(though without S-Pen) is much smaller and with bigger battery.

46. danny_a2005

Posts: 358; Member since: Oct 06, 2011

The least they can do is giving feedback for what could have been the problem, as soon as possible, they are so childish, I'm not ready to tell you

47. seret6

Posts: 279; Member since: Aug 14, 2013

I can tell u the reason of phone malfunction disasters, the batteries exploded in note 7

43. bubbadoes

Posts: 1225; Member since: May 03, 2012

bad times for Samsung since the GS3

51. tedkord

Posts: 17320; Member since: Jun 17, 2009

Best smartphones on the market since the GS3.

56. chenski

Posts: 762; Member since: Mar 22, 2015

Wasn't Gs3 the best for its time?

58. tedkord

Posts: 17320; Member since: Jun 17, 2009

Yep...

2. bustafone

Posts: 20; Member since: Feb 08, 2015

It was TouchWiz that cause the explosions.

3. superfan

Posts: 3; Member since: Dec 16, 2016

It was Android OS that causes the explosion.

8. Unordinary unregistered

You're an idiot

31. Wiencon

Posts: 2278; Member since: Aug 06, 2014

Look who's talking

36. leftheodo

Posts: 108; Member since: Oct 21, 2011

The iPhone will explode in a couple of years, Apple will call it an innovation and will charge $200 for it

37. leftheodo

Posts: 108; Member since: Oct 21, 2011

iPhone 9 will explode, Apple will call it innovation and charge $200 for it

11. piyath

Posts: 2445; Member since: Mar 23, 2012

IT WAS RUSSIA..

17. tedkord

Posts: 17320; Member since: Jun 17, 2009

No, they caused the soon to be implosion of the US.

38. bucky

Posts: 3778; Member since: Sep 30, 2009

Just another liberal excuse. What a bunch of crybabies, seriously.

39. peegieislim

Posts: 68; Member since: Dec 14, 2016

Its time to give loser trophies to the butthurt snowflakes.

53. tedkord

Posts: 17320; Member since: Jun 17, 2009

That's hilarious coming from the guys who have been blaming the media for everything. The original snowflakes.

52. tedkord

Posts: 17320; Member since: Jun 17, 2009

But, its not excuses when Trump claims he lost the popular vote because in illegals, or the past 30 years as the conservatives blamed the media, the unions, Hollywood, teachers, etc... for every loss they had. Hypocrites.

64. Klinton

Posts: 1408; Member since: Oct 24, 2016

Who cares about the 'popular vote' ? US has constitution. And the election about electoral vote. Because US is constructed by states. If the election was about the popular vote, Trump would make different campaign, and win again. No matter of the US media and their mighty owners. We are liberal too. But not over the line as the World-Makers. Calm down ! Hypocrite.

25. joevsyou

Posts: 1091; Member since: Feb 28, 2015

touchwiz is blazing fast now days...

4. jm405

Posts: 82; Member since: Mar 22, 2016

That's good they know but I hope they can tell us all if all the Note 7s were faulty.

13. Klinton

Posts: 1408; Member since: Oct 24, 2016

The main reason is, that no US, China or Taiwan company can make device in the Note category. Samsung holds all the technology and patents. How dare Samsung? So the Note line is not welcome. Samsung must stop making Notes, so not to make US, China and Taiwan angry. Samsung deserved it.

5. dimas

Posts: 3349; Member since: Jul 22, 2014

Everybody knows that apple sabotage samsung battery supplies to make more sales for flopped iphone 7. Trust me, my tin foil hat is VERY credible.

42. Klinton

Posts: 1408; Member since: Oct 24, 2016

Not only Apple , but whole countries and governments are involved here. Well, US and Wall Street are the main. And .... I don't use 'tin foil hat', but just the brain.

45. kiko007

Posts: 7493; Member since: Feb 17, 2016

He was being sarcastic......are you slow?

59. tedkord

Posts: 17320; Member since: Jun 17, 2009

I think maybe you should try the foil hat.

49. andriodfanboy1

Posts: 164; Member since: Jul 22, 2014

I think so

6. dmitrilp_

Posts: 330; Member since: Sep 12, 2016

The best phone that it ever was before 2017, that never came to be. You will be remember Note 7.

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