Samsung Slovakia promises extraordinary customer service for Galaxy S7 / S7 edge owners

Samsung Slovakia promises extraordinary customer service for Galaxy S7 / S7 edge owners
The Samsung Galaxy S7 and Galaxy S7 edge are fresh out of the oven and, naturally, Sammy wants to market them to customers aggressively and capitalize on their novelty appeal. That, and the fact that it's still fighting to drag some customers away from Apple's ecosystem and into Android land. In the European country of Slovakia, this effort has led the local Sammy branch to make some pretty serious customer support promises.

According to a press release, which came out on the Galaxy S7's launch day — the 11th of March — customers from Slovakia who experience any technical difficulties or failures with their Galaxy S7 or S7 edge will be able to call a special support hotline and schedule a pickup for their device. Upon pickup, they will be given a spare Galaxy S7 or S7 edge to use while their phone is being repaired.

Alternatively, users with faulty devices can visit a Samsung center and have their device repaired in one hour, provided the nature of the issue allows this. In this case, it isn't clear if the customer will get a spare Galaxy S7 if their unit's issue happens to take more than the promised time to fix.

A pretty special offer to give customers peace of mind. It's not specified whether the same service would be offered if the damage is due to the customer's fault (e.g. dropped phone), but here's hoping that it is. And here's even more hoping that Samsung extends the same type of premium customer service to users around the world.

Thanks, Martin!

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18 Comments

1. Phonehex

Posts: 751; Member since: Feb 16, 2016

Its there in India as well . Its called "Samsung Concierge Service" . Its a feature which they announced during the India launch of the S7/S7 Edge.

3. paul.k

Posts: 289; Member since: Jul 17, 2014

Thanks

2. PapaSmurf

Posts: 10457; Member since: May 14, 2012

This needs to be globally instead of selected markets. In the US, all Best Buy mobile centers that have a Samsung lounge should pick this up.

4. tyrionTheWise unregistered

I won't believe in their 'extraordinary service' until they learn to provide timely updates. It's crap if it takes 2 months to release in your country after South Korea. The probability of a user having technical issue is far lesser than the probability of he/she getting frustrated of Samsung's shit update policy and going for Nexus.

6. Adreno

Posts: 755; Member since: Mar 12, 2016

I personaly do not mind a slow update policy as long as they take time to polish it, rather than releasing it half-assed in the name of fast update.

9. tyrionTheWise unregistered

It's not slow update I'm talking about. They released the marshmallow update in korea on Jan 30. That is the final firmware and they won't be changing it. Yet, they are taking 2 months to release it and my S6 hasn't received it yet. It's such jackassery from Samsung I'm tired of. Even if they have the ROM ready, they don't invest on proper servers to roll out the update in one shot. Look at Apple, all devices get the update on same date. And you know what's the worst part? I'm not even sure I'll get the update on my 600$+ phone. There is no ETA.

10. Macready

Posts: 1811; Member since: Dec 08, 2014

"They" is your and other carriers. Many carriers have rolled it out quite some time ago. Barking up the wrong tree.

13. tyrionTheWise unregistered

I don't have a carrier branded phone. Mine is unlocked international variant, with direct updates from Samsung.

7. Adreno

Posts: 755; Member since: Mar 12, 2016

I personaly do not mind a slow update policy as long as they take time to polish it, rather than releasing it half-assed in the name of fast update.

18. Zack_2014

Posts: 677; Member since: Mar 25, 2014

What Tyrion meant was the final ROM for S6 has already been released after all the polishing your talking about. But it's Sammy's crappy update policy and servers that are slowing it down

5. nebula

Posts: 1009; Member since: Feb 20, 2015

This should be all around the world. I just wonder how many users switch OEM's solely for reason poor post purchase customer service. I have not had sammy product for long time so I can't comment on their support but general experience and feedback says OEM should look upon Apple service as benchmark and rather focusing on quick buck should invest in effort and cultivate mindset of long term relationship.

8. dexterie

Posts: 31; Member since: Sep 09, 2014

Well... They (and all other brands using Android) should focus in delivering the latest OS version ASAP and for more than a generation... As it is nowadays, it's just a mess... This is the main reason I switched back to iOS.

11. natypes

Posts: 1110; Member since: Feb 02, 2015

That's like burning down your house to kill a rat. Updates are not THAT important or ground breaking.

12. dexterie

Posts: 31; Member since: Sep 09, 2014

They bring more functionalities and security updates. And ok, I kind of agree when we talk about low-end devices (most of the times they are built with poor hardware to begin with), but when you spend several hundreds on a phone, you want it to stay/be valid. Apple releases the new versions of iOS for older devices (then, if you fear poor performance, it's up to you to update or not...but you have the option to do so and without workarounds). Where is the 6.0 Galaxies with more than 2 years, for example?

14. Adreno

Posts: 755; Member since: Mar 12, 2016

6.0 Mashmallow is availble for even the Galaxy S2, vis custom ROM. Samsung and other OEMs are aware of the custom ROM community, so they do not bother much on releasing Android updates early. Heck, my G Pro 2 launched in 2014 with 4.4.2 and got only 5.0.1 There's no Mashmallow for it!

17. Zack_2014

Posts: 677; Member since: Mar 25, 2014

Maybe you should be aware there's hardly any good ROMs for the Galaxy S6. Specially having no CM support

16. Ordinary

Posts: 2454; Member since: Apr 23, 2015

It will come for S5 on May most likely

15. Ankit_27

Posts: 25; Member since: Feb 20, 2016

This is a good policy. They should try to apply it to more places if they can.

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