Leaked memo shows that on Sunday, AT&T's Buyer's Remorse Period will be cut to 14 days

Leaked memo shows that on Sunday, AT&T's Buyer's Remorse Period will be cut to 14 days
It would appear that starting on Sunday. those buying a phone from AT&T will have fewer days to change their mind and return the device without being charged. A leaked internal memo reveals that the nation's second largest carrier is cutting the Buyer's Remorse Period from the current 30 days to 14 days. Which means that if you are planning to do some business with AT&T and you can do it on Saturday, it might be worth it to get the extra two weeks to decide if you want to keep the purchased device.

According to the memo, starting Sunday, if you want to return a purchased phone and cancel your service, you will be charged an Early Termination Fee. If true, AT&T's new policy would align the carrier with Verizon, Sprint and T-Mobile which all have a 14 day return policy. There is some talk that if the memo is legit, AT&T will have a grace period running through November before the policy will take effect.

source: Engadget

Leaked memo shows a change in AT&T's Buyer's Remorse Policy to 14 days

Leaked memo shows a change in AT&T's Buyer's Remorse Policy to 14 days


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23 Comments

1. CivicSi89

Posts: 349; Member since: Jul 23, 2011

haha just in time for the holidays.

17. thunder18

Posts: 154; Member since: Aug 06, 2009

Truly the bah humbug spirit is strong this year.

2. illxander

Posts: 5; Member since: Sep 19, 2012

yup...

3. gregoryyy3 unregistered

I hate AT&T so much. They're so greedy.

5. hobble

Posts: 130; Member since: Oct 11, 2011

They are the last major carrier to implement this policy.

6. networkdood

Posts: 6330; Member since: Mar 31, 2010

yeah, they are just following along the lines of everyone else.

19. agarcia820

Posts: 8; Member since: Sep 23, 2012

They do it all the time. They recently copied verizon's "Shared Data Plans"

10. Mxyzptlk unregistered

Don't blame AT&T. Those shiny new phones cost them money to subsidize and offer them at the prices they offer, lots of money when someone returns it in the 30 day period.

15. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

It doesn't cost them less if they return it in 14 days. On a side note, welcome to our world AT&T customers. Signed, Verizon customers.

4. droiddomination

Posts: 203; Member since: Dec 01, 2011

They need to destroy the deathstar. Again.

7. networkdood

Posts: 6330; Member since: Mar 31, 2010

Red 5 going in.

8. -box-

Posts: 3991; Member since: Jan 04, 2012

I hope not. The 30-day period is one of the things that helps AT&T stand out from its competitors

9. johnbftl

Posts: 283; Member since: Jun 09, 2012

Yes, we just had a meeting about it yesterday. Activation fees will not be refunded after 3 days. Verizon's been doing it for more than two years and T-Mobile has been doing it for as long as I can remember. It's pretty standard in the industry now. AT&T will also be launching the $65 gophone plan tomorrow. Unlimited talk text and 1gb data, unstackable so $.05/mb overage. You can't buy more like on the $50 plan with the $25 1 gb add on.

13. deathyyy

Posts: 101; Member since: Dec 20, 2011

Yep, standard at Sprint as well from the 14 days to the non refundable activation fees after 3 days. Been well over a year.

11. bojan

Posts: 188; Member since: Oct 06, 2012

I hate AT&T so much they dont care about there customers . this week i'm leaving AT&T and going to T-mobile. i had it with them everyday more greedy money hungry and careless company

12. Droiddoes unregistered

And you're going to tmobile? Prepare for the WORST customer service and most clueless CSR's India has to offer. May god have mercy on you.

14. rusticguy

Posts: 2828; Member since: Aug 11, 2012

CSR's are same everywhere. Trained to talk like Parrots. No more no less.

16. SolidSnakeCG

Posts: 8; Member since: Oct 07, 2012

uhhhhhhhhhh no

18. thunder18

Posts: 154; Member since: Aug 06, 2009

In this case though, they did hold out the longest on this policy compared to the other carriers. Of course, they were the first to get rid of unlimited data so six of one, half dozen of the other I suppose.

20. johnbftl

Posts: 283; Member since: Jun 09, 2012

AT&T is still honoring grandfathered unlimited data plans unlike Verizon though, which is forcing all their customers onto the shared data plans on their next upgrades.

22. SolidSnakeCG

Posts: 8; Member since: Oct 07, 2012

exactly, we aren't forcing anybody to move to anything.. now only if the customers can understand that unlimited and any other current plans other than mobile share isn't compatable with facetime over cell data..

23. CRICKETownz

Posts: 980; Member since: Oct 24, 2009

Verizon isn't forcing anyone onto shared data plans...its an option. Customers don't have to share data they can have their own...also 90% of the accounts you look at that gripe about losing unlimited data average 500MB - 1.7GB over a good period of time...so its not a big deal. eventually unlimited data for everyone is going away...grandfathered or not. its not economical for business, with the exception of prepaid services like Boost, Virgin Mobile, Straight Talk...etc.

21. SolidSnakeCG

Posts: 8; Member since: Oct 07, 2012

yeah we did go up on the unlim first.. Though nothing is gonna be unlimited for long when coming to data, hell I didn't even think my garbage landline had a cap until they sent me a nice letter stating i was near 250GB usage and if i went over i would be charged overage -_-

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