How to fix the Blue LED error on some BlackBerry 10 devices running BlackBerry 10.3.1

How to fix the Blue LED error on some BlackBerry 10 devices running BlackBerry 10.3.1
Some BlackBerry Z10 and BlackBerry Q10 users have been running into a problem since back in November when leaked or developer versions of BlackBerry 10.3.1 were available. Some owners of both models who loaded the non-final versions of the new OS build on their phone, found that all of their data was gone and a blue LED light was blinking after manually restarting their handset.

Now that the BlackBerry 10.3.1 OS build is official, BlackBerry has acknowledged the "Blue LED" issue by including it on its Knowledge Base. According to BlackBerry, the issue could occur when the user chooses the Restart option after pressing the power button. It could also be caused by a long press of the power button, or when taking out and reinserting the battery.

The resolution starts by making sure that the latest version of BlackBerry desktop software is installed on your computer. You can make sure you have the latest build by going to www.BlackBerry.com/Blend. You then connect your BlackBerry 10 device to your computer using a micro USB cable. Once the phone is recognized by the computer, download BlackBerryFix.zip to the Desktop on the computer. Once it is downloaded, double-click on BlackBerryFix.zip to open the file. Then, double-click on BlackBerryFix.exe. When the BlackBerry Fix window appears, check to make sure that the PIN number for your phone is displayed. Click on Fix This Phone.

This should get rid of the Blue LED issue that has been wiping the data from unfortunate Q10 and Z10 owners for over three months now.

source: BlackBerry via Crackberry

Related phones

Q10
  • Display 3.1" 720 x 720 pixels
  • Camera 8 MP / 2 MP front
  • Processor Qualcomm Snapdragon S4 Plus, Dual-core, 1500 MHz
  • Storage 16 GB + microSDHC
  • Battery 2100 mAh(13.5h 3G talk time)
Z10
  • Display 4.2" 768 x 1280 pixels
  • Camera 8 MP / 2 MP front
  • Processor Qualcomm Snapdragon S4 Plus, Dual-core, 1500 MHz
  • Storage 16 GB + microSDXC
  • Battery 1800 mAh(10h 3G talk time)

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20 Comments

1. meanestgenius

Posts: 22272; Member since: May 28, 2014

Never had this problem on my Q10. It's definitely not a wide spread one. Good to know there is a fix available to those that may be experiencing this.

3. vincelongman

Posts: 5724; Member since: Feb 10, 2013

How do you know its not a wide spread issue?

5. meanestgenius

Posts: 22272; Member since: May 28, 2014

I'm am apart of several(as in 45)BBM groups. I also frequent the forums of many BlackBerry-centric phone sites. While there are some that have this issue, they are few and far in between.

6. vincelongman

Posts: 5724; Member since: Feb 10, 2013

Ok, fair enough then

7. Mxyzptlk unregistered

That doesn't mean it isn't an ongoing issue.

8. meanestgenius

Posts: 22272; Member since: May 28, 2014

We are not discussing "ongoing". We are discussing "widespread". There is already a fix available, so the problem wouldn't be ongoing. Learn to read and, if you want to participate, learn to participate in the topic on-hand. Leave your trolling BS out of this.

9. Mxyzptlk unregistered

Leave it up to you to get all butthurt over a simple oversight. Learn to get over it, no one was knocking blackberry here.

10. meanestgenius

Posts: 22272; Member since: May 28, 2014

Leave it up to you to be a bum burned iDiot and jump to troll BlackBerry without paying attention to the conversation at hand. Next time, try reading comprehension, troll.

12. Mxyzptlk unregistered

Oh that's original coming from a redberry fan. Again just get over it. No one was making fun of blackberry.

13. meanestgenius

Posts: 22272; Member since: May 28, 2014

You interjected yourself into a conversation that had absolutely nothing to do with you, and you didn't even bother to read what we were talking about before you decided to troll your way into the conversation. So, if you were not trolling BlackBerry, as you claim, then you were trolling me. Either way, you were trolling. Very typical of an iToy troll such as yourself.

14. Mxyzptlk unregistered

You're getting defensive. If I wanted to call you out I would have pointed out your pitiful life you just mentioned up above. Just get over yourself. I made a simple comment and you just got all salty.

15. meanestgenius

Posts: 22272; Member since: May 28, 2014

You didn't just make a "simple comment". You tried to troll me, not knowing what the conversation was about. In essence, you made yourself look like an iDiot once again, and instead of owning up to your little mishap, you are the one that's gotten defensive. If you wanted to call me out? Mxy, you're not about that life, so just don't go there. Just get over your BS, admit that you made a mistake (not like it's the first, and I'm sure it won't be the last), and move on. I'm not gonna entertain you any longer on this one. Anyone with eyes and reading comprehension skills (the latter of which you obviously don't have) can see that you're wrong on this. You will of course prove my point by continuing to respond, only making yourself look like more of an ignorant, trolling buffoon in the process.

16. Mxyzptlk unregistered

Get over yourself. You're not that important. I just made a comment and you got salty.

17. meanestgenius

Posts: 22272; Member since: May 28, 2014

Thank you. You just proved my point.

18. Mxyzptlk unregistered

You had a point? I'm surprised.

2. JocularJ

Posts: 222; Member since: Apr 27, 2011

Thankfully I'm not experiencing this on my unlocked Q30

4. ibrahimwrites

Posts: 1; Member since: Feb 26, 2015

The link: BlackBerryFix.zip isn't working can you please upload and share link. thanks

11. isprobi

Posts: 797; Member since: May 30, 2011

If you choose to load a leaked OS version you should be prepared for these type of problems.

19. gueAHOK

Posts: 156; Member since: Mar 03, 2015

With lots of problem, I think BB should rethink their strategy of being a hardware company and move on completely.

20. meanestgenius

Posts: 22272; Member since: May 28, 2014

I think you should move on from phone arena, SaintHelena. You were already banned for trolling BlackBerry. You must be looking for a repeat performance. And yeah, we know it's you.

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