Pixel 2 XL proximity sensor issues got a fix, but Google won't release it yet

Pixel 2 XL proximity sensor issues got a fix, but Google won't release it yet
Google has finally found a fix for the proximity sensor issues which surfaced on the Pixel 2 XL following the Android 8.1 update in October, 2017. However, it will take some time until the fix is rolled out, so don't expect it soon.

The proximity sensor is the part of the phone which turns off the display while you're in a call. If the sensor is covered, it also turns off the Ambient Display feature, which shows you the time and notifications even if your device is locked. However, after the Pixel 2 XL got the Android 8.1 update, the proximity sensor started behaving differently on some devices. This resulted in Ambient Display never turning off, people getting locked from using their phone while in a call, and other bizarre problems.

The problems were reported in a thread found on the Google community forums which gained humongous popularity, listing all sorts of proximity-related problems. The struggle might be near its end though, as Google Community Manager Orrin has posted that the fix for the proximity sensor issues has been found. Unfortunately, it will take some time until it gets rolled out to users.


On a related note, users have also reported Pixel 2 XL fingerprint sensor issues, but there hasn't been any official statement on that case yet.

Related phones

Pixel 2 XL
  • Display 6.0" 1440 x 2880 pixels
  • Camera 12.2 MP / 8 MP front
  • Processor Qualcomm Snapdragon 835, Octa-core, 2350 MHz
  • Storage 128 GB
  • Battery 3520 mAh

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4 Comments

1. torr310

Posts: 1604; Member since: Oct 27, 2011

Not going to buy any Pixel phones because: (1) the quality is not on par with other top phone manufacturers. (2) the pricing could be even higher than other than Samsung/Huawei's SIMILAR offerings.

2. gamehead unregistered

I'm afraid to buy a Pixel phone after the Pixel 2. Kinda like how I was afraid of the Note 8 after the Note 7

3. applesnapple93

Posts: 272; Member since: Jan 06, 2016

then dont

4. daviocon

Posts: 1; Member since: May 11, 2018

I have a Pixel 2 XL> Proximity issues from update to Android 8.1 Did the following: Restored to factory settings: no fix Removed screen protector: no fix Today I signed up to the Beta for Android P. Installed and now the sensor is working.... Something has changed in the new Beta release.... My phone comes back when I take away from my ear, something it hasn't done in 2 months.

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