According to Bienfait, the outage started from the failure of a core switch and back-up systems failed to kick in. The timing of the outage is not good for the company, coming a little more than a week before the annual DevCon conference held by RIM for developers. At the same time, BlackBerry is in a battle with iOS and Android for smartphone marketshare in the States.
Currently, all service in North America has been restored although BlackBerry devices in Europe, India, Africa, Latin America and the Middle East cannot surf the web. Those who sent out email during the outage shouldn't worry according to RIM's Chief Technical Officer for Software David Yach. The executive says that all emails sent during the time period when service was out, will still get delivered. As for restitution for those who were affected by the outage, the company has yet to make a statement about how it will compensate BlackBerry user who were unable to use their phone.