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Top RIM official apologizes for outage, promises all email will be delivered

Posted: , by Alan F.

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Top RIM official apologizes for outage, promises all email will be delivered
Robin Bienfait, RIM's Chief Information Officer, addressed the world on Wednesday evening. The topic, of course, was the recent outages in service suffered by BlackBerry users throughout the world, and which spread to the U.S. and the rest of North America on Wednesday. "You’ve depended on us for reliable, real-time communications, and right now we’re letting you down," the RIM executive said, "We are doing everything in our power to restore regular service everywhere and to restore your trust in us."

According to Bienfait, the outage started from the failure of a core switch and back-up systems failed to kick in. The timing of the outage is not good for the company, coming a little more than a week before the annual  DevCon conference held by RIM for developers. At the same time, BlackBerry is in a battle with iOS and Android for smartphone marketshare in the States.

Currently, all service in North America has been restored although BlackBerry devices in Europe, India, Africa, Latin America and the Middle East cannot surf the web. Those who sent out email during the outage shouldn't worry according to RIM's Chief Technical Officer for Software David Yach. The executive says that all emails sent during the time period when service was out, will still get delivered. As for restitution for those who were affected by the outage, the company has yet to make a statement about how it will compensate BlackBerry user who were unable to use their phone.

source: AllThingsDigital

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posted on 13 Oct 2011, 01:07

1. Droid_X_Doug (Posts: 5724; Member since: 22 Dec 2010)


Not good. iOS and Android continue their harvest of RIM customers.

posted on 13 Oct 2011, 02:42

2. Stoli89 (Posts: 333; Member since: 28 Jun 2010)


Maybe RIM will be launching a new system to replace BBM? How about a new system called "Push Thread"...that should be par for the course.

posted on 13 Oct 2011, 05:46

3. mikelizard (unregistered)


RIM need to replace their AOL-style internet of BB to plain internet a.l.a apple/android/nokia/windows.

otherwise, they will gone like AOL.

posted on 13 Oct 2011, 09:37

4. TKFox007 (Posts: 303; Member since: 02 Nov 2010)


That's what I hate about Blackberry, when they have an outtage, you're phone is practically useless. You can only make calls and send texts, while people who have other smartphones are able to use theirs device to their full extent.

These outtages seem to be occurring much more often now. With people ditching Blackberry for other devices you'd think that these outtages wouldn't be happening. Or maybe they would design their devices to switch from their system to the carriers so hte customer wouldn't be without full functionality.

posted on 13 Oct 2011, 19:49

6. iammikelizardo (unregistered)


agree...

that's because RIM trying to make AOL-style internet on the phone.
ALL things must go through RIM fragile network.

and I really hate when RIM always try to said they have secure network. most of BBers right now is a teenager that talking like "the guy next to me is cute", "should i call her now?", "do you know there's a big sale at macy's"

posted on 13 Oct 2011, 11:19

5. ZayZay (Posts: 556; Member since: 26 Feb 2011)


A lot of customers now have ammo to leave RIM now. Well people here's your excuse now. Blackberry just shot themselves in the foot.

posted on 13 Oct 2011, 19:50

7. iammikelizardo (unregistered)


maybe the rest of this so called loyal RIM user need to experience another black out... a one week black out perhaps???

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