Starting next week, your broken Apple iPhone 5c screen can be fixed or replaced at an Apple Store
The game plan is for the Apple Store to start offering this service on January 20th. A broken display can be repaired/replaced in an hour without having to replace the handset. This is a big deal to those who hate having to reinstall apps on a brand new phone. Apple has been testing out the service at select stores and is ready to expand this to all brick and mortar Apple Stores except for those in Canada and Hong Kong. It's expected that an uninsured screen repair/replacement for the Apple iPhone 5c will cost $149. Still, that is less than the price of a new unsubsidized phone. Those with Apple Care will have to pay only $49 to repair or replace the screen.
And if you own the full-featured Apple iPhone 5s, better hold on tightly to your phone. While Apple is planing to eventually rollout screen repair/replacement for the iPhone 5s, right now that service is available in a limited number of Apple Stores. There is no date scheduled for the full rollout of screen repairs or replacements for the current flagship iPhone.
source: 9to5Mac via TechRadar
1. Finalflash (Posts: 1113; Member since: 23 Jul 2013)
Well, that's nice and all, but something tells me all those dreams of Apple fans expecting stronger screens (sapphire glass and what not) are likely going to remain dreams (since this is probably expected to be a big money maker for Apple otherwise they wouldn't do it).
2. ihavenoname (Posts: 954; Member since: 18 Aug 2013)
Don't be so sure. Selling phone which has sapphire glass can attract more customers. And besides price and size, dropping durability has been main saleskiller for many on iPhone, so bigger and more durable screen could increase sales.
3. Finalflash (Posts: 1113; Member since: 23 Jul 2013)
Not to hate too much but when it comes to making money at Apple these days, you have to think destructive more than constructive. Just like with the iPhone 5c and them reducing value to make money, they will once again keep the same materials to save money on cheaper components and make money on the lack of durability of those materials.
5. ihavenoname (Posts: 954; Member since: 18 Aug 2013)
Well, at least 5S seems not to be made from cheap materials, it lasted pretty well on Android Authority drop test. Only non-durable part is screen.
7. Finalflash (Posts: 1113; Member since: 23 Jul 2013)
The glass is all that matters usually since that is the functional portion of the phone. That is what needs to be improved for this problem to go away not the body of the phone (it contributes a bit but not enough usually). To make a repair service for it largely means they intend to make a profit off of it and therefore, do not expect them to take away that cash cow any time soon.
Also, since this needs to be said, they are pretty cheap materials, otherwise they wouldn't make the phones with it. Anyone can use metal or plastic and the price is not that different between the two in the larger scheme of things. Apple wanted to project an image of "premium" without actually being "premium" and so they went with cheap metals because performance was secondary to aesthetics (when they make it of silver/gold/platinum/etc I'll consider it actually premium). Plastic users like Samsung largely didn't care to project the same image and went for plastic because it is just better for technology (no signal blocking/interference) but usually looks/feels meh. If you want looks, you go for HTC one or 5s but know that your signal strengths will probably be worse than the plastic/glass phones like S4 or Z1 or something. The material of the body does not determine fragility as the Moto X proved and only matters for aesthetics usually.
44. number29 (Posts: 127; Member since: 25 Jan 2013)
That's not true at all. I have an iPhone 5, and my partner has an SGS3. We've recently been on holiday in a rural area. We are both on the same mobile network. My iPhone 5 was the only phone that could pick up a 3G signal and be used as a mobile hotspot for the other devices that we had brought.
10. darkkjedii (Posts: 9255; Member since: 05 Feb 2011)
ihavenoname, in the history of cellular, there have been no documented cases of any screens breaking except iPhones. Samsung, Moto, HTC, Sony, LG, Huweii (spell check please), ALCATEL, BB, none have ever even once had a screen break, only apple. In fact the drop test videos, where you see the note 3, note 2, note 1, Gs4, Gs3, Gs2, galaxy mega, grand, core, and the other gazillion phones named galaxy (wink wink), Sony z1, various Moto's (Droid X, Razor Maxx etc), and all the HTC phones crack their screen when dropped.....that's actually the iPhone screen cracking. FF is rite dude, only apple screens cracked.
11. Extradite (banned) (Posts: 316; Member since: 30 Dec 2013)
There are more iPhone cracked screen seen with people. Who can't afford to replace the screen and then show off with there Apple gadgets. Really.... The new fashion walking around with shattered iPhones..... Apple was so smart to use the cheapest glass available so when it drops even from low heights, it would break. This is another way to milk money from Apple users. The more broken screen, the more revenue Apple makes.
18. darkkjedii (Posts: 9255; Member since: 05 Feb 2011)
You've been exposed, soon PA will ban this account.
13. Finalflash (Posts: 1113; Member since: 23 Jul 2013)
... Man, time to work on that critical reading skill. No one said anything about screens breaking from one phone to another, the point of contention is the lack of improvement which is a hallmark of Apple now for the sake of profits. Either stay on topic or go see your gp about that ADHD.
27. ihavenoname (Posts: 954; Member since: 18 Aug 2013)
@darkkjedi, You're right, just replied to first comment. I know that in real life iPhone screen is OK. Apple has that reputation that their screens are not durable, it's from the era when touchscreen was new thing. Many people who think know that iPhone is much less durable than other phones, but still there are people who think that iPhone can't handle drop, so sapphire glass could help reputation. I hope you see what I mean.
28. darkkjedii (Posts: 9255; Member since: 05 Feb 2011)
No I was was being sarcastic, I know how well built,and durable iPhones are. That's one of the reasons I choose them first...great overall device. I love my ip5s! FF will eat this post up, when he sees it.
37. Finalflash (Posts: 1113; Member since: 23 Jul 2013)
Lol oh I did, poor guy, although I thought you made it obvious enough.
19. tuminatr (Posts: 635; Member since: 23 Feb 2009)
good for apple, but the big question is how much does it cost?
40. stealthd (Posts: 863; Member since: 12 Jun 2011)
That's such a load of crap. They have more to gain by making a tougher screen than not. They offer screen replacement because people want the option, it's part of having good customer service, not just about having another "big money maker".
41. darkkjedii (Posts: 9255; Member since: 05 Feb 2011)
Dude these idiots know that, they're just so jealous of apple it hurts.
45. number29 (Posts: 127; Member since: 25 Jan 2013)
Exactly, this is about an extra service that Apple offers it's customers. Where are the Samsung shops offering me the ability to get my device serviced and repaired? This is one of the reasons I buy Apple, their excellent customer service.
56. GeekyGene (Posts: 85; Member since: 25 Aug 2013)
"dreams of Apple fans expecting stronger screens"
Tell me about it. I lay awake at night thinking about when Apple will add a stronger screen to my iPhone. If its not bullet proof, its not good enough. Apple are totally to blame if I get shot in the phone and die.
4. Taters (Posts: 2349; Member since: 28 Jan 2013)
For the amount that Apple charges you for an iPhone, they should replace it for free provided it doesn't appear to be a microwaved or something.
46. number29 (Posts: 127; Member since: 25 Jan 2013)
Apple are a for profit company, not a charity. Why don't Samsung replace smashed screens free of charge?
51. Taters (Posts: 2349; Member since: 28 Jan 2013)
Their devices actually have things that costna lot like 1080p amoled screens, 2 gigs of ram, 2600 mah batteries, gorilla glass 3 etc.
Or their devices make no profits at all and they would lose money if they replaced the screens for free.
And they don't charge people exhorbant prices for mid range specs and they dump a lot of profit into R&D.
Apple, the just hoard and should replace the screen for free. They have zero devices where they would lose money if they replaced the screen for free. And they claim they claim that they have superior customer service but the only reason they do is because their profit margins are so high, they can replace your phone 3 times over and still turn a profit. They should replace the phone for free... Samsung loses their entire manufacturing costs profits or they lose money period if they replace a screen for free.
8. darkkjedii (Posts: 9255; Member since: 05 Feb 2011)
Good job apple, in Vegas we have 3 apple stores, and I received great customer service at towc center mall after breaking my iPhone 5 screen. The store manger replaced my 64 gig for $49, instead of $200 +, which is the handset replacement price without apple care. Thanx again.
14. Finalflash (Posts: 1113; Member since: 23 Jul 2013)
Got to stop pointlessly sucking up so hard. Every apple article there is at least one of these from you. We get it you've got a hard on for cook and crew. I think there actually was a time when you had useful and relevant commentary once long ago which wouldn't be too hard to go back to.
15. darkkjedii (Posts: 9255; Member since: 05 Feb 2011)
Actually, I got a hard on for my Mrs and her only it's beast too. As far as Cook and crew go, they make some of the best products money can buy, and offer top shelf customer service. As you say, there's one of these from me on every apple article. Well on every apple article there's you babbling, whining, moaning, bi+ching, complaining, and hating on apple and their success. All you do is sit on PA, like a whiny little 8th grade girl on Facebook hating. Dude apple is a juggernaught, a tech giant, and you're a F'g whiny fanboy consumer bi+cing about em. I mean every article regardless to what it is, it could be an article about them getting a kitten from under a car, and there's FF. say what you say, but I criticize the F outta apple, when I feel they deserve it, you need to put your phone down, find a girl and well you'll find something about her to complain about......nevermind. Do what you do best
30. JerryTime (Posts: 468; Member since: 09 Nov 2013)
"Put the phone down and find a girl"
Says the guy that has almost 8300 posts and is so in love with himself he takes more selfies than a female. Hahaha wow.
32. darkkjedii (Posts: 9255; Member since: 05 Feb 2011)
Dude I know you love to hate on me n stuff, but I am f**king gorgeous. 6'5" 247 8-9% body fat, and strikingly handsome. With a face and physique like mine, selfies are simply in order man. I'm a stud dude, what'd you look like? I'd say typical fanboy, no description necessary lol SMDH. The jedii rocks man, and my mrs...she loves it. I'm the flossy carter of PA LOL.
33. JerryTime (Posts: 468; Member since: 09 Nov 2013)
Not that I have anything to prove with some narcissistic Apple Fan boy on the web, but I go to the gym 4-5 days a week too bro, played RB/SS for a D1 college Football team and have a low body fat % too sir.
You're not the only one that can go to the gym and lift weights and maintain a healthy lifestyle. I've never even met you, and your probably one of the most narcissistic, pathetic, hypocritical people I've ever encountered.
Post your body resume and selfies somewhere else, because I've played against far bigger and stronger and I am not impressed. You might think you are a God to some of these "nerds"(I'm a nerd too no offense to anyone else on here)on here, but you definitely aren't to me. And you DEFINITELY DON'T impress me.
35. darkkjedii (Posts: 9255; Member since: 05 Feb 2011)
"Not that I have anything to prove with some narcissistic Apple Fan boy on the web, but I go to the gym 4-5 days a week too bro, played RB/SS for a D1 college Football team and have a low body fat % too sir." LMAOOOOO! Thanx for being a true fan of the Jedii. Oh and +10 BTW
36. JerryTime (Posts: 468; Member since: 09 Nov 2013)
Man good one chief. Isn't it Snapchat selfie time right about now?
29. JerryTime (Posts: 468; Member since: 09 Nov 2013)
+1 FF. Couldn't have said it better myself.
43. Taters (Posts: 2349; Member since: 28 Jan 2013)
Lol perfect example of Apple raping their fans. He is praising Apple for taking his $49 dollars to repair his phone when Apple already tagged on multiple warranties in their 900 dollar phone with mid range specs. So you are praising them for paying for like 10 Apple cares.
Costs them less than $200, healthy profit margin is like $100 off each phone so that leaves $600 dollars in Apple care. And you are praising them because they asked for another $49 on top of that $600 they already charged you? ROFL
They should have replaced it for free. Now if they had a 1080p screen, much bigger battery and more expensive internals then maybe the $900 wouldn't be so ludicrous but they basically give you mid range specs....
20. lilg29 (Posts: 75; Member since: 14 Sep 2011)
I'm so tempted to switch to Apple for multiple reasons but this is one of them hands down. I dropped my galaxy s 3 and called samsung only to have the guy be very sarcastic and have an estimate of $150 to fix my broken glass, I was upset and realized if i had an iPhone i could just go to the apple store and get it fixed for much less.
23. kozza3 (Posts: 573; Member since: 17 Oct 2012)
why did you get the gs3 in the first place?
25. darkkjedii (Posts: 9255; Member since: 05 Feb 2011)
Why not have your android device, and have an iPhone too bro? I don't know your financial situation, but I have both. Note 3 5s, both rock.
26. alltechinside (Posts: 234; Member since: 21 Apr 2013)
It's the same price though ($149... you save a whole one dollar?) unless you get apple care that is...
47. number29 (Posts: 127; Member since: 25 Jan 2013)
But but but, the fact that you can go to an Apple store and have these things fixed is a BAD thing; it should be indestructible! Because Samsung's phones are indestructible so the fact you have to go through a more tortuous process to get them repaired when they (don't) break is completely irrelevant.
21. Extradite (banned) (Posts: 316; Member since: 30 Dec 2013)
When will the ip5s be available.....!
22. kozza3 (Posts: 573; Member since: 17 Oct 2012)
well that's cool, around here the iPhone 5C and 5S screens cost $250 to repair
34. JerryTime (Posts: 468; Member since: 09 Nov 2013)
I think it's a pretty cool and resonably priced service. In my area, Screen repairs can cost at least $200 depending on the phone model through local repair shops.
38. bucky (Posts: 1222; Member since: 30 Sep 2009)
Anything in person is better than over the phone across the world. Hate all you want but I'll go to the store even if it's a $50-$75 premium.
57. techloverNYC (Posts: 254; Member since: 20 Nov 2012)
Theres a company that fixes your iphone crack screen at the location you desire for $100. Simply call them and they will send someone over. No more crowed apple store or waiting on them "Genius"