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It's still thumbs down from Consumer Reports on the iPhone 4

Posted: , by Alan F.

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It's still thumbs down from Consumer Reports on the iPhone 4
Why did it seem that Apple was willing to let things slide with the iPhone 4 until Consumer Reports got involved? To the average Joe, it sure seemed that Steve Jobs was trying to win the love of the neutral, non-profit magazine by calling for a press conference almost immediately after CR refused to rank the iPhone 4. Whatever the motivation, the timing was sure suspicious, but it really doesn't matter because even with the promise of a case for all iPhone 4 buyers before September 30th, or the option of receiving your money back without being charged a re-stocking fee within the first 30 days of owning the phone or getting a refund on the case that you already purchased from Apple, Consumer Reports is not satisfied. Perhaps it is a matter of semantics, but because Apple has put a September 30th deadline on their responses, CR says that Apple has not come up with a long-term fix for the problem. Also, because Apple is not refunding the purchase price of third party cases, Consumer Reports feels that the Cupertino based company has come up short in responding to this situation. The magazine, with these comments, joins previously reported negative responses from Nokia and RIM, about Apple's reply to the iPhone's connectivity issue. As the non-profit company said, "Consumer Reports believes Apple’s offer of free cases is a good first step. However, Apple has indicated that this is not a long-term solution, it has guaranteed the offer only through September 30th, and has not extended it unequivocally to customers who bought cases from third-party vendors. We look forward to a long-term fix from Apple. As things currently stand, the iPhone 4 is still not one of our Recommended models."

We think that Steve Jobs couldn't care less about the responses from Nokia and RIM. However, there seems to be something about Consumer Reports that really seems to bother the Apple CEO. Is it the lack of a ranking from the magazine? Whatever the reason, the lack of acceptance by the non-profit gang could send Apple back to the drawing board with another attempt at satisfying them and getting that coveted "Best Buy" rating from CR.

Apple iPhone 4 Specifications | Review

source: BGR

23 Comments
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posted on 20 Oct 2010, 01:47

1. matt1q2aw3 (unregistered)


1st!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I'll bet 1 trillion dollars that no one can keep their iphone hating or iphone loving mouth shut on this article!!!!!! With a trillion dollars I could do 2 chicks at the same time!!!!! P.S. If you are reading this Monday at your office.... get back to work you slacker!!!!!!!!!!!! Your boss is about to walk around the corner so put a spreadsheet up on your screen with some random numbers and shit!

posted on 18 Jul 2010, 00:51

2. derricob (Posts: 24; Member since: 18 Jul 2010)


Apple never has a long-term solution for anything. They picked Sept. 30th because that's the end of Q3 of course. Don't want their sales (giving refunds and not selling bumpers) to be affected in Q4, do they? It won't be a iPhone 4.5 or anything, because they only make 1 phone per year, no matter what. Consumers will just have to wait until next year to get their new iPhone 4x, if they want the problem corrected long-termed

posted on 18 Jul 2010, 04:35

7. matt1q2aw3 (unregistered)


I'm rich......bitch...yeaaaahhh....whatt....okay!

posted on 18 Jul 2010, 12:05

16. JeffdaBeat (unregistered)


With 3 millions iPhones sold in under a month, I don't think Apple really needs Consumer Reports. As much as folks want to hate Apple on this site, they've obviously satisfied the real people who matter: Consumers. I may get buried for it, but that's the truth.

posted on 18 Jul 2010, 12:51

17. messiah (Posts: 433; Member since: 19 Feb 2010)


They didn't satisfy those numbers, that is the reason why CR is not resting, why senators are standing up for their constituents, why customers ate upset. Have you not been paying attention as to why this has all taken place? Many many people got screwed out of the gate by a company that claims such high standards.

posted on 19 Jul 2010, 08:38

22. networkdood (Posts: 5562; Member since: 31 Mar 2010)


Less than 1% are having issues - this is way overblown as an issue, because it is an iphone - SENATORS have better things to do with our money - like get the economy rolling again, fixing the oil spill issue off the GULF COAST, repairing infrastructure - who gives a riff about one phone - it is not the best phone on the market anymore.

posted on 19 Jul 2010, 09:38

23. JeffdaBeat (unregistered)


Yeah, for once I know the media is more upset about this than actual customers. I mean think about it, when Toyota and Firestone went through their recalls, their sales plummeted. Apple just sold 3 million iPhone with a lower return rate than the 3GS which had no problems what so ever. I know you want to believe what bloggers and the media tell you, but do the critical thinking yourself.

posted on 19 Jul 2010, 16:07

24. de2philly (Posts: 31; Member since: 30 Jun 2010)


Yup, 3 million people who dont care about the issue, because its an iphone... I understand people wanting the phone; but with phones like the EVO out, and Verizon & Sprint having better networks-I dont understand the 3 million; owell

posted on 18 Jul 2010, 00:57

3. irvinkeith (Posts: 54; Member since: 27 Jan 2010)


just for the record my iphone 4 works perfectly and this whole thing was blown way out of proportion. if this was any other phone this would have just been another issue on another phone but since its the iphone people have to blow it up, fuk wat consumer reports thinks, selling 3 million iphones in 22 days speaks for itself. There is no need for a recall and the bumpers really didn't have to be given away. The iphone is domination the smartphone market right now and that's just the way it is rite now.

posted on 18 Jul 2010, 01:43

4. ilia1986 (unregistered)


I completely agree. The public still trusts Apple, and frankly - I don't think that if I were in Job's place - I would have done anything different. Heck, I'm absolutely not sure that I would have given free bumpers even. Business is business and 3 million units sold in 22 days is not something that has a right to be called anything than hysterical success business-wise.

posted on 18 Jul 2010, 04:12

6. phone333 (Posts: 331; Member since: 04 Feb 2009)


Apple could make an iPhone without antennas or ringtones...they would still sell 3 millions in 22 days. Most people would just line up for hours and buy it since it's a new Apple product, and find out later that something is not right. So I don't think sales numbers say much about any issues the phone may have. At this current point however, I'm sure lot of people are doing a lot of comparison shopping before getting the iPhone 4.

posted on 18 Jul 2010, 04:38

8. matt1q2aw3 (unregistered)


gay

posted on 18 Jul 2010, 09:29

12. Sniggly (Posts: 6496; Member since: 05 Dec 2009)


Okay, let's clue you into something: the reason why this is an issue is for a couple reasons. First, Iphone is supposed to be such a qulity product that everyone wishes they had it. In other words, it shouldn't have anything so majorly wrong with it. Second, it's not just a minor glitch. This is a serious design flaw that, when triggered, results in a serious problem-loss of reception and dropped calls. Third, instead of openly acknolwedging the problem and offering a real fix, first Apple ignored the problem, then said there was no problem, then held a conference and did the best they could to avoid admitting there really was a problem. The sales that a phone has should have nothing to do with whether it's a quality product. For instance, the EnV2 by LG still had incredible sales and was wildly popular despite the amount of them that would go bad. And it wasn't just one problem-there was a laundry list of them. The Chocolate was the same way. Shit phone, high sales. It angered me that LG never put the EnV 2's many problems on a "known issue" list. But then again, the phones weren't hyped the way the Iphone always is. And I would argue that if a phone sold as widely as the Iphone and had a design flaw so simple yet so serious, there should absolutely be a recall. It's what every responsible company does in a similar situation.

posted on 18 Jul 2010, 10:30

14. Loyal2No1 (Posts: 1; Member since: 18 Jul 2010)


Jobs has to do something to keep his credability and reputation with the public. Apple sold a lot of phones but he has to make sure that future sales are as successful as past sales. If he did not Apple would be equal to other companies instead of a leading company.

posted on 18 Jul 2010, 11:11

15. rarewolf (Posts: 2; Member since: 08 Nov 2008)


"And I would argue that if a phone sold as widely as the Iphone and had a design flaw so simple yet so serious, there should absolutely be a recall ..." Your argument is circular ... first you post an opinion as whether the problems is serious or not, and then you claim there should be a recall because the problem is serious. Whereas, if you had listened to SJ, there's no apparent problem because those who've called Apple support simply doesn't demand a recall. If you read other reviews regarding the matter, you're left with an opinion the problem is just as much about ATT's spotty coverage and bandwidth. Personally, I'm glad I don't live any where near ATT, and am looking forward to July 30th.

posted on 18 Jul 2010, 14:44

19. Sniggly (Posts: 6496; Member since: 05 Dec 2009)


You apparently don't know what a circular argument is. This would be a circular argument: "Why should there be a recall?" "Because the problem is serious." "How do you know it's serious?" "Because there should be a recall." I'm arguing that if there's a physical design flaw (which there is) which is the root of a serious problem which is widely reported (it is) on a popular product (which it is) then there should definitely be a recall.

posted on 19 Jul 2010, 16:10

25. de2philly (Posts: 31; Member since: 30 Jun 2010)


"The iphone is domination the smartphone market right now and that's just the way it is rite now" As far as # of units sold yes As far as being the best phone? No - that would be the Sprint HTC EVO actually.. and Droid X closely behind that, then maybe the iphone.

posted on 18 Jul 2010, 03:00

5. DonkeyPunched (Posts: 321; Member since: 10 Jan 2010)


:[ my new Samsung vibrant has the deathgrip...even holding it in landscape kills it...

posted on 18 Jul 2010, 04:39

9. matt1q2aw3 (unregistered)


gay

posted on 19 Jul 2010, 08:35

21. networkdood (Posts: 5562; Member since: 31 Mar 2010)


LOL, hey DONKEY, this is SHREK - how is your VIBRANT? Heard it was an awesome phone.....

posted on 18 Jul 2010, 09:50

13. eltigre1 (Posts: 3; Member since: 18 Jul 2010)


Apple is not going to admit they made a mistake with the antenna design They know that most of their customers do not care about They just care about having an apple product Even with the iPhone having dropping calls issue and having expensive plans and be in a bad network they do not care. They are proud of that apple logo Therefore they most likely will not complain at all, if their iphones are not working property is not a big deal for them. They get satisfy just knowing that the iPhone is selling million of copies

posted on 18 Jul 2010, 13:07

18. messiah (Posts: 433; Member since: 19 Feb 2010)


Old phones pre dating internal designs were nubs. Ugly little bastard things.. Some were telescopic plastic covered, others were Nibs sized black rubber nubs. What did they all have in common that the iPhone4 doesn't have? The EXTERNAL antenna array is shielded with plastic or rubber. Even those designs would permit a lower signal but still maintain it's calling ability. iphone4 using an unshielded antenna was a critical design miscalculation and an inexcusable design simply followed by unfathomable excuses by the false Wizard behind the curtain. In his demo about "other phones", it would have been wiser to not only drag and name drop other companies into his pit of despair; rather, all those people satisfied with previous gens of iPhones he could have down that those even had their death grip. Keeping it inside his own company and turning the tables to say "you've liked or products but they all perform to the same expected qualify".. instead he made a debacle and gave a demo that failed even more drastically than the initial Key Note speech when he could not get a wifi connection, dating "gee, I don't line this"

posted on 19 Jul 2010, 08:34

20. networkdood (Posts: 5562; Member since: 31 Mar 2010)


If you are still with AT&T, then buy a CAPTIVATE - why would a smart phone buyer get something with no imagination and a closed OS??

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