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Is Verizon issuing the Bold 9650 as a warranty replacement for the Tour 9630?

Is Verizon issuing the Bold 9650 as a warranty replacement for the Tour 9630?

Posted: 18 Jun 2010, 11:49, by Alan F.

Categories: Verizon Verizon BlackBerry BlackBerry Unofficial Unofficial QWERTY QWERTY Software Software Bookmark

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This article contains unofficial information.

Is Verizon issuing the Bold 9650 as a warranty replacement for the Tour 9630?

It might be the experience of just a few Verizon customers, but based on what is being written in certain forums, Big Red has been replacing defective or broken BlackBerry Tour 9630 units with a BlackBerry Bold 9650. Now first, some background on the two devices. The 9630 and the 9650 are practically the same device with just a few significant differences. The latter features an optical trackpad instead of a trackball, and is also equipped with Wi-Fi and twice the memory. It probably goes without saying (but we'll say it anyway) that many Tour users spent an upgrade switching over to the Bold 9650. Based on the recent experiences of those who had problems with their Tour (defective trackballs have popped up, so to speak), a well mannered call to a kindly Verizon rep has resulted in the shipping of a Bold 9650 to replace the problematic handset. And since it is too early in the life cycle of the newer model to generate many refurbished units, you just might find yourself with a brand new phone-an updated model at that-without even having to use an upgrade. If Verizon replaced your defective Tour 9630 with a Bold 9650, let us hear about your experience. If you ended up with a refurbished Tour, well, better luck next time.

RIM BlackBerry Bold 9650 Specifications | Review
RIM BlackBerry Tour 9630 Specifications | Review (Verizon)

source: Crackberry

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1. Dark Asgard posted on 20 Oct 2010, 01:47 0 0

Is this really that important news? BTW does anyone know if the droid x is launching tommorow, like if i go to the store can i buy one?

2. Hallucinator posted on 18 Jun 2010, 12:34 0 0

Don't read the story if you don't care. It's pretty simple, I'm sure this is important to the people it pertains to. Use your head Dumb ASSgard!!

3. dphins82 posted on 18 Jun 2010, 12:39 0 0

I second that Hallucinator because actually this is important since my wife has the Tour and is having trackball issues so if she can get it swapped out for a Bold then this article would have been very helpful.

4. ggp (unregistered) posted on 18 Jun 2010, 13:01 0 0

This is simply an inventory issue. For whatever reason, for a short period of time, there were no refurbished Tours in stock, so VZW was sending out a refurbished Bold, since they take the same battery and back cover. If the Tours aren't back in stock yet, I'm certain they will be shortly!