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Dissatisfied T-Mobile customer destroys a retail store, gets taken downtown

Posted: , by Nick T.

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Dissatisfied T-Mobile customer destroys a retail store, gets taken downtown
What do you do in case you are not satisfied with your wireless carrier's service? Most of us would discuss the issue over the phone or in person at a retail store, but some bloke in Manchester, England, took the matter to the next level. Needless to say, it did not end up well for him.

We don't really know what caused this man to wreak havoc at a T-Mobile UK retail store, but he must have had his reasons. Over the course of several minutes, he destroys whatever is on display, and even uses a fire extinguisher to cause some extra damage. Towards the end of this video, captured by a witness, you will see him being handcuffed by the police and taken downtown.

What do you think his motives were? Feel free to make a guess by dropping a comment below.

source: Niall42 (YouTube) via Mashable


51 Comments
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posted on 02 Jul 2012, 09:20 5

1. Non_Sequitur (Posts: 1111; Member since: 16 Mar 2012)


He looked so calm...

posted on 02 Jul 2012, 11:14 14

27. SherlockHolmes (Posts: 125; Member since: 10 Apr 2012)


I bet this is TACO because T-Mobile are not getting the iPHONE !!!

posted on 02 Jul 2012, 18:22 1

43. andro. (Posts: 1962; Member since: 16 Sep 2011)


Or a two year contract and an iphone faulty outside the 1 year warranty,boy oh boy ive thought the likes of this guy would happen to us many a time lol!

posted on 02 Jul 2012, 21:33 2

46. JGuinan007 (Posts: 634; Member since: 19 May 2011)


NO he is upset about the Samsung Galaxy Note not getting released til Aug 8th

posted on 02 Jul 2012, 09:24 11

2. akita256 (Posts: 80; Member since: 26 Jan 2012)


Maybe he was wanting to ride on the motorcycle with what's-her-name!!

posted on 02 Jul 2012, 09:37 4

6. Muhannad (Posts: 455; Member since: 20 Sep 2011)


Carly Foulkes you mean.

posted on 02 Jul 2012, 10:31 3

19. akita256 (Posts: 80; Member since: 26 Jan 2012)


Whatever.

posted on 02 Jul 2012, 17:22 2

40. rasinhussy (Posts: 87; Member since: 28 Dec 2008)


I just LOL'd

posted on 02 Jul 2012, 09:24 19

3. wumberpeb (Posts: 439; Member since: 14 Mar 2011)


It's that Taco on some "search destroy" type mission to kill Remix?

posted on 02 Jul 2012, 09:31 5

4. thedarkside (Posts: 652; Member since: 30 Apr 2012)


lol taco lives in america. lol

posted on 02 Jul 2012, 09:45 10

9. nak1017 (Posts: 328; Member since: 08 Jan 2010)


maybe his mission went international...?

posted on 02 Jul 2012, 09:53 7

16. thedarkside (Posts: 652; Member since: 30 Apr 2012)


taco and gallitoking went postal in the uk.

posted on 02 Jul 2012, 09:45 9

10. disneydad (Posts: 114; Member since: 26 Mar 2012)


That shows you the intelligence level of Taco.

posted on 02 Jul 2012, 09:46 7

11. PhoneArenaUser (Posts: 5482; Member since: 05 Aug 2011)


Angry because T-Mobile doesn't sell iPhones. :D

posted on 02 Jul 2012, 09:50 4

15. nak1017 (Posts: 328; Member since: 08 Jan 2010)


They do in the UK
And hopefully here at some point...

posted on 02 Jul 2012, 13:12 7

34. StringCheese01 (Posts: 63; Member since: 27 Jan 2012)


EVERYONE needs to stop talking about this TACO fellow

1.) Stop feeding attention loving trolls
2.) You are all making me hungry

posted on 02 Jul 2012, 09:36 3

5. phnrpt (Posts: 13; Member since: 28 May 2012)


He is right if tmo-uk overcharged him big.

In the US, the big thieves like Apple and ATT should be treated by the qiuet US consumers in this way. (I mean the fire extinguisher part is not good, but those BS advertisments should be taken down)

This way will bring the US Department of Justice really start to work on the unlawful things done by these two monster giants.

posted on 02 Jul 2012, 09:41 2

7. Muhannad (Posts: 455; Member since: 20 Sep 2011)


My carrier is probably ten times worse than his so if I pulled off something similar it would be on a much larger scale.

posted on 02 Jul 2012, 09:41 11

8. ilia1986 (unregistered)


I salute this guy. I'm only sorry that this happened in a Tmo store and not in an Apple store..

posted on 02 Jul 2012, 10:37 4

22. OptimusOne (Posts: 694; Member since: 22 May 2012)


if it was in an apple store

a video of that would be EPIC

posted on 02 Jul 2012, 17:38 1

41. downphoenix (Posts: 2359; Member since: 19 Jun 2010)


There also wouldn't be much to tear up. Apple purposely makes their stores as minimal as possbile, unfortunately.

posted on 02 Jul 2012, 09:48

12. cellphonator (Posts: 298; Member since: 29 Oct 2011)


Maybe he wasn't happy with several free high end phone they give in UK compared the $200 here in US.

posted on 02 Jul 2012, 09:48 2

13. disneydad (Posts: 114; Member since: 26 Mar 2012)


He looks like a complete moron destroying the store. He was probably a prepaid customer upset he couldn't get a free replacement SGSIII that he smashed that morning in a fit of rage after his wife burned his porridge.

posted on 02 Jul 2012, 09:49 1

14. chuckster123 (Posts: 11; Member since: 25 Jun 2012)


they're getting the iPhone?

posted on 02 Jul 2012, 10:08 1

17. jspidey (Posts: 1; Member since: 02 Jul 2012)


This sounds funny and all, but sadly, it doesn't always have a happy ending. Some guy went bat-crazy around my local area and ended up dead. Thankfully there was an off-duty officer in the store who handled the situation or there would have been more losses - http://www.wktv.com/news/local/95032689.html

posted on 02 Jul 2012, 10:12 1

18. thedarkside (Posts: 652; Member since: 30 Apr 2012)


FAAAAAAAAAAAALCOOOOOOOOON PUUUUUUNCH!!!!

posted on 02 Jul 2012, 10:35 1

20. mrrd49 (Posts: 1; Member since: 02 Jul 2012)


i want to know what phone was used to record this, decent quality

posted on 02 Jul 2012, 17:40

42. downphoenix (Posts: 2359; Member since: 19 Jun 2010)


Probably the last of whatever phone that guy wanted in stock.

posted on 02 Jul 2012, 10:37

21. ryq24 (Posts: 509; Member since: 17 Oct 2011)


maybe he found out that his nokia lumia phones is not getting the wp8 upgrade and felt he got screwed just like how nokia is feeling right now from windows.

posted on 02 Jul 2012, 10:49

23. adi4u4882 (Posts: 135; Member since: 10 Jan 2012)


Maybe he's checking how strong the store was?
That's explains the pulling of the connection cables.

posted on 02 Jul 2012, 10:50 1

24. thedarkside (Posts: 652; Member since: 30 Apr 2012)


HULK SMASH!!!

posted on 02 Jul 2012, 10:51

25. Jeradiah3 (Posts: 1007; Member since: 11 Feb 2010)


ur that mad to where you want to destroy the store?? thats stupid lol

posted on 02 Jul 2012, 11:09

26. gallitoking (Posts: 4690; Member since: 17 May 2011)


is very simple they dont have the iphone so they guy went beserk

posted on 02 Jul 2012, 11:23 5

28. disneydad (Posts: 114; Member since: 26 Mar 2012)


Your lack of knowledge and bombastic displays of ignorance are reaching over 9000!
This was filmed in the UK, which when checking their website, you'll find they have many different models of the iPhone......http://tmobileuk.co.uk/

Next, you're going to tell me Kevin Bacon wasn't in Footloose.

posted on 02 Jul 2012, 11:36 6

29. remixfa (Posts: 13942; Member since: 19 Dec 2008)


people do stupid things. I once watched a guy get so pissed because he got his phone wet (by toilet) and VZW would not give him a free replacement. He literally started yelling and smashing his phone on the counter because he didnt have insurance, took it outside and threw it in the street where he hit a car window, which made the car crash. He got his ass hauled off to jail and got to pay for aaaaaall the damages.

people are stupid.

posted on 02 Jul 2012, 11:50

31. Non_Sequitur (Posts: 1111; Member since: 16 Mar 2012)


You SAW that?
lolololololol I wish I had seen that so bad.

posted on 02 Jul 2012, 16:13 3

37. remixfa (Posts: 13942; Member since: 19 Dec 2008)


i was about 5 ft away from it when it happened. It was like my 3rd week on my job. I just whispered "is this normal????" lol

VZW customers can be extremely demanding. They know they are paying a premium for the service so they want everything handed to them.. and some can be extremely childish. I can count.. probably 5 phones that various customers have thrown at sales/service reps in anger. Probably half a dozen times the cops were called or the panic buttons hit.. oh yea.. people get crazy when their phones dont work. The best is always when they destroy/lose/drop phone in toilet, and they scream at US because we dont have their contacts. When you ask them "have you backed your contacts up to your PC or made sure it was syncing?" they get even more mad because they realize its their fault. Personal responsibility, people.. personal responsibility. I had a business guy lose his blackberry on a drinking binge and swore up and down he was going to sue us because he lost like 800 contacts... had a blackberry for 3 years and never once synced it through desktop manager. He even tried to have his laywer talk to us.. nope .. sorry.. take it to corporate HQ buddy, your client is a drunk moron.

Working at Tmobile isnt any better. Some of their customers have no manners and no money so they expect the world to be handed to them like the government hands them things. Every carrier has their own personal "class" of idiot customer. lol

posted on 02 Jul 2012, 16:44 1

39. thedarkside (Posts: 652; Member since: 30 Apr 2012)


its really crazy how careless people can be with their phones. my phones is never more than arms length away from me at any given moment. i dont take it around water, ever. if it leaves my pocket when im drinking its only to send a text and then it goes back in my pocket.

like i tried to tell that lady before she bought the battery. it was clearly her charging port and she didnt want to listen to me. for some reason she also thought that she was going to have to pay more money a month for a new phone. i remember telling her that her plan wouldnt change and she still turned the other cheek to the idea. im sorry lady but i told you how it was and you choose not to listen sooo i dont feel sorry for you and your phone issues when all i did was try and help you get a new phone and spend less money and have less to deal with in the fututre.

posted on 02 Jul 2012, 18:26

44. andro. (Posts: 1962; Member since: 16 Sep 2011)


My favourite is the likes of: "what the f*ck do you mean my iphone is out side the one year warranty??!!,i've signed a 2 year contract with you f*ckers!"

Somedays you try not to laugh at these customers,others you have to get security. Funtimes.

Some customers just don't generally understand contracts,they think just because they pay a bill it doesn't matter if they are 8 months into an 18 month contract,we HAVE to give them a new phone or they will try cancel the contract. Funniest of all are the people on bill plans which pretty much come in at lower than mosts peoples basic monthly pay as you go top up level would be and expect a FREE top smartphone and look insulted if you say no,

Definitely though people getting more angry about their phones than anything else!

posted on 02 Jul 2012, 12:01 3

32. thedarkside (Posts: 652; Member since: 30 Apr 2012)


i had a women come into my store a week ago asking for a battery for her phone. i asked her what was wrong with her phone and she said her battery wasnt holding a charge. i sold her a battery after i told her it wouldve been cheaper to just get a new phone (she was due for an upgrade and had a $30 credit on her account, making the phone free). she said no and she knew it was the battery. well i plugged her phone in after putting a brand new battery in and the phone wouldnt charge. i told her again that it wasnt a battery issue and that it was her charging port that was damaged and not allowing the phone to charge. she didnt listen. paid for the battery and left.

saturday she called claiming i sold her a faulty battery and wanted to return it. our return policy is all accessory sales are final, so i told her she couldnt return the battery. two hours later she came in and still tried to return it. i told her again that accessory sales are final. then she asked about getting a cheap phone. i told her we had a phone for $30 on contract. she said that she, once again, didnt want to sign another contract and went on to tell me that shes been a verizon customer for 15 years. i said that was great but unless she wanted to sign another contract she wasnt going to get a phone for cheap. she didnt understand why i was treating her that way and why she just couldnt get a phone.

i was ready for her to go ape sh*t.

posted on 02 Jul 2012, 13:10 2

33. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)


Now that's funny

posted on 02 Jul 2012, 11:49 2

30. whothisperson (Posts: 102; Member since: 06 May 2012)


I can guess what happened... the guy called on the phone to ask if he could get a Samsung Galaxy S III off contract and the employee said yes. He ask him to ask the manager, the employee doesn't but still says yes. He ask again and the employee says yes. He goes down there and then the employee askes the manager and they tell him no he can't. So he gets frustrated. True story, happened to me.

posted on 02 Jul 2012, 14:20 2

35. Aeires (unregistered)


Meh, just making room for the new models.

Needless to say, we know who won't be getting the employee of the month award. Looking at you, guy standing near the window doing nothing.

posted on 02 Jul 2012, 15:49

36. disneydad (Posts: 114; Member since: 26 Mar 2012)


I'm sure that he was instructed, as nearly all employees are, to not engage nor stop someone from actions such as that. The only thing that does is open up a company to potential lawsuits. The police came and performed their law enforcement duties.

posted on 02 Jul 2012, 16:21

38. remixfa (Posts: 13942; Member since: 19 Dec 2008)


yea, employees will actually get fired for trying to stop a customer. Its a fun rule. We got yelled at for catching a theif that had been stealing tablets from multiple stores. kept him busy while we hit the panic buttons. the guy stole like 8 tablets over the last few months... did we get a congrats? we got a "you cant do that again or you will get fired".

yaay bureaucracy!

posted on 03 Jul 2012, 07:37

51. Aeires (unregistered)


I know, apparently the attempt at humor wasn't understood.

posted on 03 Jul 2012, 01:25

48. bayusuputra (Posts: 941; Member since: 12 Feb 2012)


he looks like Will.I.Am..

posted on 02 Jul 2012, 18:36

45. sonisoe (Posts: 329; Member since: 06 May 2009)


the store staff was just enjoying the entertainment

posted on 03 Jul 2012, 01:19

47. IamYourFather6657 (Posts: 321; Member since: 01 Jul 2012)


Why there is iPhone on Tmobile uk but not Tmobile USA ?
I think he is a Fandroid like the ones found on phonearena that hates apple very much for no reason .

posted on 03 Jul 2012, 02:55

49. KingKurogiii (Posts: 5620; Member since: 23 Oct 2011)


lol, if was the cop arresting him i would have just laughed and asked if it was worth it before turning him in. i love people, they're so funny. maybe he and Carly dated and just had a nasty break-up. xD

posted on 03 Jul 2012, 03:05

50. guest10123 (Posts: 1; Member since: 03 Jul 2012)


too bad this didnt happen to an at&t store can't wait for that to happen

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