Some Samsung Galaxy Note 9 users in the U.S. are dealing with a bug that freezes the camera

Some Samsung Galaxy Note 9 users in the U.S. are dealing with a bug that freezes the camera
Some U.S. based Samsung Galaxy Note 9 owners are complaining that the rear camera on their particular device is freezing up while in the middle of taking pictures or shooting videos. This behavior has also been seen in third party apps that use the on-device camera sensors as "camera failed" warnings have popped up. Both unlocked and carrier-locked models have been affected. Samsung's U.S. community forum has 58 pages worth of complaints from Galaxy Note 9 owners (via SamMobile).

One solution suggested by a Galaxy Note 9 user was to clear the system partition cache. However, this was a very short term answer since the issue would resurface just a couple of days later. And subsequent firmware updates from Samsung couldn't stop the camera on affected units from freezing either. As you might imagine, no one likes spending $1,000 or more on a phone with a non-working camera. But there is potentially some good news on the horizon.

A Samsung moderator on the forum says that an update is going to be pushed out with the sole purpose of exterminating the bug that is making the camera freeze. While this will be a happy day for affected Galaxy Note 9 owners, there is no timetable yet as to when this is going to happen.

Related phones

Galaxy Note 9
  • Display 6.4" 1440 x 2960 pixels
  • Camera 12 MP / 8 MP front
  • Processor Qualcomm Snapdragon 845, Octa-core, 2800 MHz
  • Storage 128 GB + microSDXC
  • Battery 4000 mAh(29h 3G talk time)

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34 Comments

1. Peaceboy

Posts: 640; Member since: Oct 11, 2018

Hope they fix this asap.

2. darkkjedii

Posts: 31313; Member since: Feb 05, 2011

C'mon Samsung. The Note 9 has been virtually bug free, get this fixed asap...no excuses.

25. Venom

Posts: 3729; Member since: Dec 14, 2017

Not quite bug free.

28. ChicagoBorn

Posts: 101; Member since: Jan 24, 2018

In your dreams lol

31. darkkjedii

Posts: 31313; Member since: Feb 05, 2011

I've owned one since day one, your silly little posts mean nothing fool.

3. TechNeck

Posts: 656; Member since: Aug 29, 2014

Not gonna lie I noticed this when using apps that use the camera.

4. mbp432

Posts: 50; Member since: Nov 13, 2014

This is happening to my unlocked S9 Plus too, but I can use the camera with messenger or other apps. Crashes in safe mode too. But the built in camera app force closes quick, very annoying!

5. rouyal

Posts: 1583; Member since: Jan 05, 2018

I appreciate android being there for people who can’t afford better (was there when I needed), but if you have $1000 for a phone, why use it to buy a subpar phone? Just get the real thing. Something you can take pride in. A $1000 android phone is still a android phone, with its never ending “beta” issues along with it. It also has a 5 minute limit on 4K 60fps recording to prevent a meltdown. How is that $1000 performance? Because it has a big screen with a stylus? Life is too short to be wasting time on a subpar experience and hardware, especially when you can obviously afford better. “Step over a dollar to save a nickel” by fooling people they are getting “more” for their money.

7. JMartin22

Posts: 2372; Member since: Apr 30, 2013

You take the award for the dumbest comment of the week.

26. sissy246

Posts: 7124; Member since: Mar 04, 2015

LMAO he sure does. What just as funny is the 3 idiots that upvoted him, 4th one was him upvoting his self, lol

29. ChicagoBorn

Posts: 101; Member since: Jan 24, 2018

All his points are valid

32. darkkjedii

Posts: 31313; Member since: Feb 05, 2011

And he posts that trash, like he really owns all these phone, and knows their individual ups and downs lol. That dude is an Apple programmed blind robot (with an A11 non bionic chip)

34. corvette72778

Posts: 166; Member since: Feb 25, 2012

LOL!!!

11. baldilocks

Posts: 1540; Member since: Dec 14, 2008

I have an iPhone XS Max and a OnePlus 6T. The OnePlus gets used more often. You have NO idea what you're talking about. The iPhone only demands a premium price because it is viewed as a premium device -- doesn't mean it is. It's still made from the same materials as every other phone. Get your head out of your ass and grow up.

30. ChicagoBorn

Posts: 101; Member since: Jan 24, 2018

I have the regular pixel 3 and a iPhone XS Max I use my iPhone more.

17. iushnt

Posts: 3122; Member since: Feb 06, 2013

Same can be said when you spend $1000 on an iPhone. Come on, get a real device for that price which isn’t restricted and also has a great OS. Why pay more for less when you can afford better.

23. L0n3n1nja

Posts: 1578; Member since: Jul 12, 2016

This troll post actually took some effort to type out, I'll thumbs up even though I think iOS is the subpar system.

33. darkkjedii

Posts: 31313; Member since: Feb 05, 2011

How is the iPhone a $1000 experience, with chargegate, beautygate, app crashes, no split view, picture in picture, Pencil support? You don't even get a full screen view finder mode on the iPhone. Dude puuuuuuuuulease! Remember I use iPhones too, and own a Max. I know it's good, bad, and limitations, and theres several of all 3. You just lie and omit, while I tell it like it is.

6. cmdacos

Posts: 4265; Member since: Nov 01, 2016

Let's ignore the laundry list of limitations and bugs iPhones have yet are more expensive.

8. JMartin22

Posts: 2372; Member since: Apr 30, 2013

Agreed, iPhones are by no means perfect, they have their flaws, both on a software and hardware level. So does every major device. There’s no de facto standard of perfection in mobile technology.

9. rouyal

Posts: 1583; Member since: Jan 05, 2018

On the Apple site, last I looked, the iPhone 8 started in the $500s (I think), up to the $1000+ iPhone XRs. Almost every major android OEM has phones in the $1000 range, if you haven’t noticed. “More expensive” is all relative. However, if I had a $1000, or even $800 to spend on a phone it wouldn’t be an android. There is no contest between Apples $1000 phone and an $1000 android phone. The iPhone will have: better build quality, better app support, the faster chipset, better aftermarket support, and many more years of updates (that are also day one), a tighter ecosystem (if you want to go all in), much less bugs, and hardware and software built together from the ground up. “Well Apples profits are too high for what it costs to build them” It costs Samsung roughly the same as Apple for components in its flagship phones. You’d probably choke to see what it costs Google to build the Pixels.

12. baldilocks

Posts: 1540; Member since: Dec 14, 2008

Again, you need some education.

16. EvilAPi

Posts: 116; Member since: Sep 25, 2017

Less bugs? Knowledge-less comments are horrible.

18. iushnt

Posts: 3122; Member since: Feb 06, 2013

Both platforms are qually good for me..

24. Carlitos

Posts: 673; Member since: Oct 23, 2011

I stopped reading after less bugs

27. sissy246

Posts: 7124; Member since: Mar 04, 2015

WOW!! You really have your head up apples behind. I will give you more updates, they have to so they can fix the last update. Thats the only one you have right.

10. OneLove123

Posts: 1193; Member since: Aug 28, 2018

Not mine!

15. biagnosis

Posts: 106; Member since: Nov 19, 2012

camera on my Note 9 has been shaking with a loud noise on Auto mode once zoomed. Experienced that since installing the September patch. Waiting for the next update

22. NinoH

Posts: 131; Member since: Feb 09, 2018

Yeah had that issue on my “old” galaxy S8. That is why i have returned it.

* Some comments have been hidden, because they don't meet the discussions rules.

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