Google is making it easier for Maps users to communicate with businesses directly within the app. Google Maps for Android and iOS will be updated with new messaging features aimed at consumers, while businesses will get a new Google My Business app.
The update will add a Message icon and an inbox view for all conversations with businesses, Google explains in a blog post. Also, shops and restaurants that have a Business Profile with Google will see the new Message button appearing on their listing as well, together with call shortcut.
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The communication between a consumer and business accounts happens in a clean messaging interface, and conversations can be accessed from the Messages section in the Maps app at any time.
However, if you're a business, you'll have to install the latest version of Google My Business app from Google Play or App Store so that you can accept messages from potential customers.
In the same piece of news, Google announced the users in additional regions will get the option to message a business, although there's no mention of any country yet.
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Cosmin, a tech journalist with a career spanning over a decade, brought a wealth of experience to PhoneArena. His expertise lies in brands like Samsung and Nokia, and he has a keen interest in innovative technologies. After a brief stint in PR, Cosmin returned to tech journalism in 2016, committed to delivering clear and objective news. When he's not writing or appearing as a guest on TV and radio shows, Cosmin enjoys playing RPGs, watching Netflix, and nurturing his passion for history and travel.
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