Galaxy users, Samsung has listened and will bring back customized text message ringtones


Samsung is not known for listening to customer feedback, but miracles sometimes do happen. And now, we have evidence that a legion of dedicated customers can influence Samsung's decisions. 



For the past few months, Galaxy users who received the Android 8.0 Oreo/Samsung Experience 9.0 update have been reaching out to Samsung, questioning the lack of customized text message ringtones for individual contacts in their stock messaging app. At first, Samsung confirmed that this was the case but promised to suggest the feature to be included in a future update. Now, it has been confirmed by a Samsung moderator in the European support forums that the highly requested feature would be coming back in a future update.

It is unknown at this point which update it will be a part of, or when it will be released. Hopefully, the users whose persistence has finally paid off have devices that will receive the promised update. It is also worth noting that this only concerns the stock messaging app: 3rd party apps such as Google's Android Messages have support for individual contact ringtones. We will be sure to let you know when there is more news concerning the new update.

source: Sammobile

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46 Comments

1. skymitch89

Posts: 1452; Member since: Nov 05, 2010

The next feature that they can bring back is supporting 3rd party fonts from the Play Store and the Galaxy Apps Store.

5. toosmoove

Posts: 914; Member since: Sep 28, 2017

This!

44. shiv179

Posts: 164; Member since: Aug 08, 2012

There are open source FlipFont compatible font packs available over at XDA. Just download and install the APK, the new fonts will appear in Settings -> Display -> Font and Screen Zoom Google "wings community 614 fonts" (sorry I can't post URLs because I have less than 30 posts :/)

2. libra89

Posts: 2281; Member since: Apr 15, 2016

Sweet!

3. TechSceptic

Posts: 1156; Member since: Feb 05, 2018

I take issue with this quote in the article: "Samsung is not known for listening to customer feedback, but miracles sometimes do happen." Is this sarcasm or are you being serious? If any company in the smartphone business is known for listening to its consumers, then it's Samsung. Samsung has repeatedly shown that they listen to their consumers, unlike every other brand in the smartphone business.

6. Carlitos

Posts: 668; Member since: Oct 23, 2011

My thoughts exactly.... Horrible software UI from the s5, rectified year after year starting with the s6. No SD card and waterproofing on the s6, was immidately rectified with the S7. Small batteries on the s6, rectified with the S7. Curves were still too "curvy" in the S7, rectified in the S8. Bad fingerprint location on the S8. Rectified on the s9. I don't know what rock they've been living under or if it's just their bias showing

16. maherk

Posts: 6876; Member since: Feb 10, 2012

Also them not removing the 3.5mm headphone jack and staying away from notches when almist everyone in the market are going in that direction.

9. ph00ny

Posts: 2031; Member since: May 26, 2011

There was even an article that had one of their product managers on record saying they look at comment sections of the popular websites for feedbacks. Obviously they're not looking at PhoneArena for the obvious reasons

12. sissy246

Posts: 7111; Member since: Mar 04, 2015

Agree They have shown many time they listen. That's i-phonearena

43. slow00

Posts: 97; Member since: Mar 08, 2017

If you read author s profile it appears that she is a student and a lifelong tech enthusiast..i guess the first thing she did when she was born was to take a mobile device and do a deep dive spec analysis..lol....come on phone arena..put at least an editor ..half articles are very bad written..

45. Jrod99

Posts: 729; Member since: Jan 15, 2016

They still haven’t stop carrier bloat. They need to add that one.

23. slow00

Posts: 97; Member since: Mar 08, 2017

It looks like the author is no more than 13 years old so give him some time..his writting will definately mature in 50 years time..

29. mrochester

Posts: 997; Member since: Aug 17, 2014

Samsung don't listen to their customers. They are still using Android for goodness sake!

46. TechSceptic

Posts: 1156; Member since: Feb 05, 2018

What on earth is wrong with you?

48. mrochester

Posts: 997; Member since: Aug 17, 2014

Huh? Just making the point that Samsung don't listen to their customers.

49. TechSceptic

Posts: 1156; Member since: Feb 05, 2018

No one has ever said that they wanted Samsung to ditch Android, as there isn't any better OS out there. You're just making this ridiculous crap up. You have no source at all. You're just a rambling hater. People have told you that you're deluded time and time again on this site, and yet you keep saying this same lie over and over.

42. htainlintha

Posts: 73; Member since: Mar 20, 2010

I think the author of this article : Stuart Lombard surely is one of butt-hurt iPhone fangay! lol "Samsung is not known for listening to customer feedback, but miracles sometimes do happen" Really, bruh?

4. RoryBreaker

Posts: 218; Member since: Oct 11, 2015

I've got a whole list of things that should also be addressed!

7. toosmoove

Posts: 914; Member since: Sep 28, 2017

Like.......?

8. scarface21173

Posts: 689; Member since: Aug 17, 2014

BIXBY get rid

10. sissy246

Posts: 7111; Member since: Mar 04, 2015

Some of us like Bixby so speak for your self.

41. scarface21173

Posts: 689; Member since: Aug 17, 2014

Add bixby no problem, just no button please.

27. darkkjedii

Posts: 31034; Member since: Feb 05, 2011

Bixby is about the best assistant, after Google Assistant.

40. scarface21173

Posts: 689; Member since: Aug 17, 2014

i already have google, which is the best. i dont need a dedicated button on my phone for something i will never use. Add bixby no problem but please no button.

36. RoryBreaker

Posts: 218; Member since: Oct 11, 2015

Well #1 on the list would be a textured Bixby button so that I would stop pressing it by accident while trying to change the volume #2 would be to change the interface on the camera, the old one was much more user friendly. Again tired of changing modes & front / rear facing accidentally. I'd be happy if they can start here.

11. Trex95

Posts: 2381; Member since: Mar 03, 2013

Samsung lot of bloatware decrease overall performance you need to give an option to unstiall apps in case don’t use including Samsung apps.

13. sissy246

Posts: 7111; Member since: Mar 04, 2015

OMG STFU If you don't like them don't buy it.

14. Trex95

Posts: 2381; Member since: Mar 03, 2013

Did you pay from your pocket?. I say whatever I want to say you just STFU you sissy boy. You need to visit play story and check package disabler apps there’s a ton of apps that made for disable Samsun bloatware and Samsung and google knows about including the user than complain of Samsung bloatware.

15. cmdacos

Posts: 4200; Member since: Nov 01, 2016

So vote with your wallet then. There's a bunch of Google bloatware I would love to not have in favor of Samsung's choices (email, browser, etc) but I deal with it as I know it's a Google requirement.

21. Trex95

Posts: 2381; Member since: Mar 03, 2013

You can get ride of 6 google apps on galaxy S9 or note 8 Exyons don’t know about snapdragon. But still there’s Samsung apps and Microsoft apps built in inclouding Facebook app.

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