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Xperia Z3 and Z3 Compact users report a pink blotch issue with the camera

Posted: , by Paul.K

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Xperia Z3 and Z3 Compact users report a pink blotch issue with the camera
Some users have reported an issue with their brand-new Xperia Z3 or Xperia Z3 Compact cameras having a big pink-ish blob in the middle, most often when they try to take a picture indoors. The problem is being discussed on Sony's official boards, as well as on Reddit and XDA Developers' forums.

The spot is most visible when shooting a predominantly white, gray, or brown area, and varies in intensity from user to user. Some have reported that they do not experience such an issue and, indeed, as we tried to reproduce the problem with out own Xperia Z3, we were unable to get such an unpleasant result. So if your Z3 or Z3 Compact places a pink spot in your images when taking pictures indoors – be sure to contact your local Sony support, or the retailer you got the phone from.

This is not really the kind of... spot Sony wants on its flagship line's reputation – especially since the 20.7 MP snapper and the proprietary camera app are one of the Xperia's main selling points. With its Mobile Communications segment currently struggling, the flagships are precisely what Sony intends to rely on, as it has made plans to pull its mid-range devices off the market and try to market its premium phones to a wider audience.

Do you own an Xperia Z3 or Z3 Compact? Does its camera show any defects?


40 Comments
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posted on 27 Oct 2014, 10:43 1

1. DurTeeDee (Posts: 69; Member since: 05 Sep 2014)


could be a kitkat issue I had a mytouch4g slide that did the same thing only on kitkat though

posted on 27 Oct 2014, 10:56 8

2. Genza (Posts: 537; Member since: 12 Mar 2014)


Do you own an Xperia Z3 or Z3 Compact? Yes

Does its camera show any defects? Nope both my Z3 and my girlfriend Z3C works fine without any problems.

posted on 27 Oct 2014, 13:20

16. buccob (Posts: 2495; Member since: 19 Jun 2012)


How's the quality of the glass and overall built of the Z3C? I really want one, but there seem to be a disparity in build quality... glass cracking for small drops (even no drops at all)...

posted on 27 Oct 2014, 14:40 2

18. ArtSim98 (Posts: 3535; Member since: 21 Dec 2012)


I don't know if my mom has dropped hers, but it's perfectly fine as of now. And I think it feels even sturdier than the Z2. I mean is lighter so the force that will apply to it as it falls will be smaller. Buttons and flaps are very good.

posted on 27 Oct 2014, 15:44

22. buccob (Posts: 2495; Member since: 19 Jun 2012)


Thanks for the feedback Art, please let me know if (hopefully not) her Z3C is dropped, and how it fares...

Those cool phones do not reach my 3rd world country and I really have to think very hard before each purchase, cause support and warranty are hard to claim here.

posted on 27 Oct 2014, 16:38

24. pitzy (Posts: 41; Member since: 15 May 2014)


where are you from? what country?

posted on 27 Oct 2014, 18:11

26. buccob (Posts: 2495; Member since: 19 Jun 2012)


Venezuela

posted on 27 Oct 2014, 15:25 1

20. Genza (Posts: 537; Member since: 12 Mar 2014)


The quality is very good and feels solid, just a little more Plasticky when compared with the Z3.
Until now, both the front and rear glass is in perfect condition and as far as I know my girlfriend has never dropped hers Z3C.

For the record her Z3C use tempered glass screen protector on the front and film screen protector on the back without any case.
We plan to use tempered glass screen protector on both sides but for now it is only available for the Z3.

So maybe it would provide more protection if we dropped our phone.

posted on 27 Oct 2014, 15:40

21. buccob (Posts: 2495; Member since: 19 Jun 2012)


Good to know, please bookmark this conversation for future reference if (hopefully not) your GF drops her Z3C... I really want to know how spread is this issue.

And btw I also like to use my Xperia devices naked... only with a wrist strap (a la Point 'n Shoot camera)...

posted on 27 Oct 2014, 17:15

25. Genza (Posts: 537; Member since: 12 Mar 2014)


Okay I'll let you know and post some pictures if there is something bad happens to her phone. :D

I also use a leather wrist strap to prevent the phone fell out of my hand when I use it.

posted on 30 Oct 2014, 15:31

38. rdaex (Posts: 148; Member since: 24 Oct 2012)


The rear is NOT scratch resistant. I put a visible, and tactile gouge in the rear glass in about an hour.

posted on 27 Oct 2014, 10:58 5

3. ArtSim98 (Posts: 3535; Member since: 21 Dec 2012)


Just tested on my mom's Z3 C. It really is there. It's barely noticeable, but still, it is there. Overall I think my Z2 takes better pictures than the Z3 Compact. Manual mode is a bit improved, but not much.

posted on 27 Oct 2014, 11:07 1

6. maherk (Posts: 3368; Member since: 10 Feb 2012)


I believe it's a software issue, not the sensor. Do you recommend the Z3 C? I am getting my mom a new phone instead of her iPhone 5, and i am looking at the Gold Alpha, Gold Mini 2, or the black Z3 C

posted on 27 Oct 2014, 11:20 3

7. ArtSim98 (Posts: 3535; Member since: 21 Dec 2012)


I hope it's just software lol. Yeah I guess I could recommend it. I would miss the bigger 1080p display with it but I guess it's good enough. The performance is very good and especially battery is outstanding. And it feels very durable.

posted on 27 Oct 2014, 11:25

8. maherk (Posts: 3368; Member since: 10 Feb 2012)


I read somewhere that the back is less of a fingerprint and smudges magnet than the previous generation, could you confirm that?

posted on 27 Oct 2014, 11:35 3

9. ArtSim98 (Posts: 3535; Member since: 21 Dec 2012)


Hard to tell because it's the green version and my Z2 is the white one. Either do really show any prints. I guess the black version will show them. But IMO it's not really a problem I mean the display glass will show them anyways.

posted on 27 Oct 2014, 11:49

11. hanime (Posts: 6; Member since: 27 Oct 2014)


It could be hardware--why are some people not having this issue?

I have a black one and it doesn't smudge much on the back glass. You won't see much fingerprint unless you have greasy hands.

posted on 27 Oct 2014, 11:06 4

4. dmn666 (Posts: 244; Member since: 19 Oct 2011)


Hey PA, can you please make a bigger deal out of it? Or you guys can make the XDA thread longer so that the eBay prices drop quickly - LMAO. Only two pages are not gonna cut it. I don't feel like paying over $600 for the z3 right now since I have a z2 and I also missed last week's eBay deal :(

posted on 27 Oct 2014, 11:06 3

5. hanime (Posts: 6; Member since: 27 Oct 2014)


This is a hit and miss for owners of Z3 and Z3C. I have the Z3 and I can confirm mine is doing that. I believe this to be a software issue, not hardware. Sony also tries to overdo their photo processing by filtering out noise in dark photos, while creating a blurred-out canvas as a result. Sony, please fix this in your next update!

Related page showing the same camera, but different software: phonearena.com/reviews/Meizu-MX4-Review_id3809/pag​e/3%5C

posted on 27 Oct 2014, 11:46 2

10. hanime (Posts: 6; Member since: 27 Oct 2014)


On second though, it could be hardware. Why are some owners not getting this pink spots then?

posted on 28 Oct 2014, 10:38

33. genkidama20 (Posts: 52; Member since: 10 Feb 2012)


Most likely hardware issue. Just Google "HTC One M7 pink camera".

posted on 28 Oct 2014, 14:02

34. hanime (Posts: 6; Member since: 27 Oct 2014)


But the HTC One M7 is related to heat and permanent wear on the sensors. The pink spots on Z3 are seen with brand new devices. A member from XDA says unlocking the bootloader gets rid of the pink spots. Not fully confirmed though.

posted on 27 Oct 2014, 11:54

12. ryq24 (Posts: 681; Member since: 17 Oct 2011)


It's a pink ghost! :-)

posted on 27 Oct 2014, 12:01 9

13. gagakiller (banned) (Posts: 176; Member since: 08 Oct 2014)


it`s a FART ! the camera is so amazing that it shows even such details !

posted on 27 Oct 2014, 12:18 1

14. 0xFFFF (Posts: 3806; Member since: 16 Apr 2014)


Maybe if you unlock the bootloader, Sony's proprietary watermark will be gone? Lol :)

posted on 27 Oct 2014, 13:04 1

15. hanime (Posts: 6; Member since: 27 Oct 2014)


That is not a bad suggestion.

posted on 27 Oct 2014, 13:24 2

17. Ninetysix (Posts: 2317; Member since: 08 Oct 2012)


Pinkgate?

posted on 27 Oct 2014, 15:05

19. dimas (Posts: 1823; Member since: 22 Jul 2014)


Using Z3 Compact, no pink image issues. Must be some factory defect or software bug.

posted on 27 Oct 2014, 15:57

23. adrianeds (Posts: 14; Member since: 18 Oct 2014)


I have the Xperia Z3 without no issues whatsoever, indoors or outdoors the camera is stunning. I have had lots of phones I have three at present, all flagship handsets, but, the Z3 crushes them.

posted on 27 Oct 2014, 19:55 1

27. 21babydoll12 (unregistered)


just got the compact. ive taken 801 photos, 6 panoramics, and 5 videos at 1080p (5 under water) no discoloration on the lens. this however could be a quality escape unit. the pink hue tone looks very transparent and blurred. could be foreign material underneath the top lens or in between the focus lens. ive had a small blue fiber that did the same thing on my old 3GS. it was in between the focus lens.

posted on 27 Oct 2014, 23:06

28. milkboy54 (Posts: 39; Member since: 04 Oct 2014)


mine has no such issues

posted on 28 Oct 2014, 00:59 1

29. dhaliwal925 (Posts: 9; Member since: 10 Sep 2014)


Just received my T-Mobile Z3 and I can confirm this issue. It is actually very noticeable.

posted on 28 Oct 2014, 01:07 1

30. wbulldogs (Posts: 1; Member since: 28 Oct 2014)


I can confirm that my Z3C handset from Optus Australia (bought outright) has this issue too. Returning to them tomorrow see what they'll say. :(

posted on 28 Oct 2014, 03:02

31. Benoit (Posts: 57; Member since: 16 Oct 2014)


I have this issue, mainly when taking picture indoor. It's annoying on a flagship device like the Z3 that i bought in large part for the camera...

posted on 28 Oct 2014, 10:32

32. genkidama20 (Posts: 52; Member since: 10 Feb 2012)


Reminds me of the major problem with the HTC One (M7) that produced similar purple/pink images... turned out it was faulty sensor, possibly due to overheating. Wonder if this is developing the same issue due to the tight tolerances and poor heat shielding for the camera?

posted on 28 Oct 2014, 14:08

35. hanime (Posts: 6; Member since: 27 Oct 2014)


Yes, it does remind me of my old HTC One My as well. When I get my exchanged Z3, I will check this issue first thing.

posted on 28 Oct 2014, 15:52

36. robertkoa (Posts: 87; Member since: 27 Apr 2014)


A really wild guess on my part.

Since I doubt if there is two software versions for the Camera and some have it some don't,

I am guessing that it is a manufacturing defect such as dust or some impurity occurring on
some Units, or where the Lens is off tolerance, it's never on the edge always toward the center, the Math would not change arbitrarily, Lensing or Sensor Variation/Drift Defect/.

Again, wild guess here, unless there are two Software Versions for the Camera, but why would they introduce that Variable ?

posted on 29 Oct 2014, 02:02

37. laughmi (banned) (Posts: 283; Member since: 28 Oct 2014)


I donno why Sony makes substd. screens, cameras and Android UI and then overprices it above competition. Obvious why it makes loss after loss in phone dept.

posted on 29 Nov 2014, 20:41

39. GabrielMMM (Posts: 3; Member since: 10 May 2014)


I'm planning on buying the Z3, knowing now it has this issue I don't think Im buying. does any one know where is the post of xda saying unlocking the bootloader will potentialy fix this?

posted on 26 Jan 2015, 22:57

40. djohanmardira (Posts: 2; Member since: 26 Jan 2015)


just 3 weeks bought z3. want to sell this phone.

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