Apple gives T-Mobile subscribers incorrect trade-in credit when pre-ordering a new iPhone 17 series model
On social media, T-Mobile subscribers are saying that on Apple's website, they are receiving the wrong amount of credit for their trade. On Reddit, a subscriber with the username "armendegga" wrote, "Just fyi - went through the order. It’s still not showing the corrected price of $1100 off… I reached out to T-Force to make sure it’s a glitch and will still receive the full credit. Otherwise I’ll cancel the order."
If the wrong trade-in value appeared online, would you have faith in T-Mobile and order anyway?
Yes. I trust T-Mobile will adjust my pre-order.
33.33%
No. I'd want to see the website corrected before I order.
Pre-order your new iPhone 17 series model right here, right now!
iPhone 17: pre-order for $0.00/mo. at AT&T
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Get the iPhone 17 and enjoy improved design, better battery life, and top-tier performance. Right now, you can pre-order the device for $0.00/mo. with eligible iPhone trade-in (any condition) and a qualifying plan.
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The powerful iPhone 17 Pro is finally here! You can already pre-order the new Pro with an upgraded design and a brilliant display for as low as $0.00/mo. at AT&T. To get the deal, you must trade in an eligible iPhone in any condition and a suitable plan. The offer is available for new and existing customers.
Trade in an eligible iPhone in any condition, set up a new line on a qualifying AT&T plan or upgrade your current one, and you can get a huge discount on the impressive iPhone 17 Pro Max. Meeting those requirements will bring the Pro Max to $2.78/mo. from its $33.34 monthly price at AT&T. That saves you up to $1,100 after 36 monthly bill credits.
Another Reddit subscriber, this one using the handle of dave_campbell was also dealing with this problem earlier today. He wrote, "Pricing shows correct on the T-Mobile site but once I get to the cart it shows the discounts but then wants me to pay $400 and lists me getting a $45 monthly credit ... something is wacky for sure.
T-Force confirms the value of a subscriber's trade-in when pre-ordering a new iPhone 17 series model. | Image credit-Imgur
Others also complained on Reddit about seeing the wrong trade-in amount when they were just about to order their new phone, taking advantage of T-Mobile's deal via the Apple Store site. While you might expect mistakes like this to keep some T-Mobile customers on the sidelines, or turning to the controversial T-Life app to order their new iPhone, it appears that many of the Redditors facing the same issue put their faith in T-Mobile and placed their orders anyway, even if the trade-in value on the screen was incorrect.
Here are the current T-Mobile trade-in deals for the iPhone 17 series that went into effect today
iPhone 17 Pro on T-Mobile (or up to $1100 off any iPhone 17 model) when trading in an eligible device — in any condition! — on Experience Beyond or for existing customers on Go5G Next.
iPhone 17 on T-Mobile (or up to $830 off any iPhone 17 model) when trading in an eligible device on Experience More or Go5G Plus; or when adding a line and trading in an eligible device on most plans.
Is it safe to order online even if the trade-in amount is incorrect?
Personally, I would avoid ordering a new iPhone if a glitch in the ordering platform shows a trade-in value less than the amount promised by my carrier. I might order if I had a note from T-Force, like that one T-Mobile subscriber, that confirms the amount of the credit I will receive from the device I trade in. Unless you take the time to contact T-Force, you probably should use an alternate way to pre-order your phone, or wait for Apple to make the correction.
But that's the problem, isn't it? With the brisk pre-orders that the iPhone 17 series is receiving, any delay could push back the date that you receive your new iPhone. Or, for the sake of expediency, you might decide to pre-order a different model, or the same model in a color that you don't want. But you might not be happy about settling for a model or color that is not your first choice.
If you are a T-Mobile subscriber and are in this predicament now, you might want to get written clarification from T-Force. You can do this by sending a DM (Direct Message) to @TMobileHelp. Or, go to the official T-Mobile Facebook page and send a private message through Messenger. You can also request T-Force when chatting with a T-Mobile agent in the T-Mobile app or website.
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