OnePlus 13s faces early screen defect reports, sparking warranty confusion [UPDATED — RESOLVED]
It was a bumpy road, but OnePlus pulled through and sorted things out.
Update from Jul 26, 2025, 1:30pm:
OnePlus has reached out to clarify the below points:
- This is an isolated case that has since then been fully resolved directly with the user.
- The affected user has since removed the original post from Reddit.
- This is the only registered case reported for the OnePlus 13s to date.
- Additionally, OnePlus states it has been the first in the industry to offer a lifetime warranty against green line issues in India and has been rigorously implementing this policy to safeguard user interests. Furthermore, OnePlus reiterates that it remains steadfastly committed to product quality and customer satisfaction.
The original story follows below:
When they took the phone to a OnePlus service center, the support team reportedly said the video was not acceptable because it didn’t show the phone’s IMEI number. Instead of offering a replacement, the staff collected system logs and told the customer to wait and monitor the device for a few more days.
Green line across the OnePlus 13s. | Image credit — u/blackarrow3839 (via Tech Issues Today)
This has understandably caused concern, especially given that OnePlus has a strict 15-day window for product replacements. The Reddit user raised a valid question: what happens if the issue reappears after that deadline? The answer they received, unfortunately, was that there’s nothing the company can do due to its policy.
However, OnePlus did introduce a lifetime display warranty in 2024 for green line issues. That should technically allow affected users to get their displays fixed at no cost, though it’s clearly not a seamless process.
It’s especially frustrating to see this kind of defect on a phone that’s so new. While display issues like this aren’t widespread yet, even a few reports can be enough to raise red flags for potential buyers.
For those unfamiliar, the OnePlus 13s is a device that packs a lot into a small package. It’s essentially a regional variant of the upcoming OnePlus 13T, featuring a 6.32-inch 1.5K LTPO AMOLED display, a Snapdragon 8 Elite chip, and 12GB of RAM. While it has a smaller 5,850mAh battery compared to the rumored 13T’s 6,260mAh, it still offers more capacity than most phones in its size class.
The catch? OnePlus has made the 13s exclusive to India for now, with no plans yet to bring it to the US or Europe. That limited reach makes it harder to get a full picture of how widespread the issue might become.
While the hardware and specs of the OnePlus 13s remain impressive, this green line issue is something to be watching closely. We hope OnePlus takes steps to improve support for affected users, especially since they already committed to long-term screen coverage.
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