Samsung to address Galaxy S10 fingerprint scanner issues in future updates

Samsung to address Galaxy S10 fingerprint scanner issues in future updates
The Samsung Galaxy S10+

The Galaxy S10 and Galaxy S10+ both feature next-generation ultrasonic in-display fingerprint scanners. These are both speedier and more accurate than the optical solutions found on competing smartphones. Some users, however, have been reporting issues with the new sensors and now Samsung has responded.

The South Korean giant stated that there have been “many occasions” where Galaxy S10 users have felt the new in-display fingerprint scanner “doesn’t work well.” According to the company, most of the issues are appearing in a “dry environment, or when your finger is really dry, or when you have a scratch on your fingerprint.” 

In light of these issues, Samsung noted that it recently pushed out an update to the Galaxy S10 and Galaxy S10+ which improves the fingerprint scanner’s accuracy. But in light of further issues, the company has committed to providing future updates that will “make the scanner work better.”

Although not everybody is encountering issues, the general consensus seems to be that the fingerprint scanners work best without any kind of screen protector. This means that those of you still encountering the problems can either remove the pre-installed screen protector or choose to wait for the future updates to roll out.

Related phones

Galaxy S10+
  • Display 6.4" 1440 x 3040 pixels
  • Camera 12 MP / 10 MP front
  • Processor Qualcomm Snapdragon 855, Octa-core, 2800 MHz
  • Storage 128 GB + microSDXC
  • Battery 4100 mAh
Galaxy S10
  • Display 6.1" 1440 x 3040 pixels
  • Camera 12 MP / 10 MP front
  • Processor Qualcomm Snapdragon 855, Octa-core, 2840 MHz
  • Storage 128 GB + microSDXC
  • Battery 3400 mAh

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15 Comments

1. cmdacos

Posts: 4319; Member since: Nov 01, 2016

Day 1 update improvements were already seen. Can only get better. Now just want to understand the true level of security.

3. Abdbaas

Posts: 154; Member since: Apr 05, 2016

Unless you're a government official, no one will try to mimic your FP mate. Relax.

2. Abdbaas

Posts: 154; Member since: Apr 05, 2016

I was called a troll and my post got deleted when I wrote on reddit.. I guess now they know I was not trolling

4. Jason2k13

Posts: 1469; Member since: Mar 28, 2013

Yep in display scanner didn’t work as good as I thought it would be on my S10+. After removing the screen protector, I did notice slightly better accuracy.

8. Fialho

Posts: 22; Member since: Sep 03, 2015

I need had a single problem using my idfp to unlock my s10+. I still have the screen protector that came with the phone and my success rate is way above 90%. I can even lightly press the display for a split second and immediately remove my finger that it still unlocks my phone.

15. diwafire

Posts: 1; Member since: Mar 17, 2019

My phone still had issues even through check added finger settings would always work. After changing the settings to double tap to wake up, disabling display always on and disabling show icon when screen is off. The finger print reader seems to work about 90% of the time instead of 30% and its faster as long as its on the lock screen. I think the most important setting of the three was disabling show icon when screen is off.

5. bucknassty

Posts: 1372; Member since: Mar 24, 2017

you only have a small section to accurately hit the damn thing...

6. jmill75

Posts: 127; Member since: Jul 22, 2009

So basically like any fingerprint scanner then. They all have a small section...

9. slashas

Posts: 146; Member since: Jul 17, 2017

But they have form factor so you blindly can find it as most of the are curved.

13. Carlitos

Posts: 682; Member since: Oct 23, 2011

Even that is mostly during beginning stages. After a few weeks muscle memory knows where to place it without looking for it or "feeling a curve"

7. rouyal

Posts: 1583; Member since: Jan 05, 2018

No need to use in display fp scanner when the “classic” one could be on the back, or power button. I’ve read people can’t even use tempered glass with the ultrasonic, even after paying $50+ for a whitestone. Neat feature to attract and trick normies into thinking its next gen, but not really thought out. Typical knee jerk beta tech. The 10e is the only version half worth getting. No gimmick fp, and no gimmick edge display.

10. cmdacos

Posts: 4319; Member since: Nov 01, 2016

Everything I have seen shows the Whitestone working just fine.

11. rouyal

Posts: 1583; Member since: Jan 05, 2018

Reviews and experiences Ive read, seem 50/50 split on having it working. A lot of those that do have it working say its not 100%. Bad for a $50 screen protector that seems to be the only option for now, that could’ve been avoided with just using a conventional scanner.

14. cmdacos

Posts: 4319; Member since: Nov 01, 2016

Headphone jacks are nice to have too and work flawlessly but hit and miss BT options are the future. Same goes for in display fps.

12. pimpin83z

Posts: 595; Member since: Feb 08, 2019

All of them are worth getting, just not to you.

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