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Samsung Galaxy S III and Samsung Galaxy Note II beat out the Apple iPhone 5 in customer satisfaction

Posted: , by Alan F.

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Samsung Galaxy S III and Samsung Galaxy Note II beat out the Apple iPhone 5 in customer satisfaction
According to the American Customer Satisfaction Index, two Samsung smartphones are at the top of the list of handsets with the highest level of customer satisfaction in the U.S. Both models manufactured by the Korean based tech titan, the Samsung Galaxy S III and the Samsung GALAXY Note II, beat out the Apple iPhone 5. The survey was taken in March, prior to the launch of the Samsung Galaxy S4.

The Samsung Galaxy S III scored an 84 on a 0 to 100 scale. The Samsung GALAXY Note II was next with an 82 which tied it with the Apple iPhone 4S. The current iteration of Apple's iconic smartphone was next tallying an 81.With the Apple iPhone 4S (82) outscoring the iPhone 5 (81), ACSI Director David VanAmburg made an interesting observation when he said, "The S III seemed to be a game-changer for Samsung in a way the iPhone 5 wasn't for Apple."

In the U.S., the Motorola DROID RAZR MAXX HD scored a respectable 80 and the Motorola DROID RAZR scored a 77. The 3300mAh battery on the DROID RAZR MAXX HD allows power users to go without a charge for more than one day. In the wake of the introduction of the Motorola DROID Ultra and Motorola DROID Maxx, and on the eve of the introduction of the Motorola Moto X, VanAmburg says the score on the DROID RAZR MAXX HD proves that "Motorola can put out that Android smartphone that is in striking distance of both Samsung and iPhone." The ACSI said that it was too early for the new BlackBerry 10 models to generate a score.

While U.S. smartphone owners prefer Samsung, in South Korea the Apple iPhone 5 ironically scored the highest on the National Customer Satisfaction Index. The NCSI uses the same methodology as its U.S. counterpart.

source: FierceWireless

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36 Comments
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posted on 31 Jul 2013, 01:43 18
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1. SamsungNewbie (Posts: 30; Member since: 06 Jul 2013)


I'd have to agree with this, I recently traded my iPhone 5 for a Gs3 as my first Android device and have nothing but good things to say about it aside from Verizons bloatware. Samsung knows how to make a good device.

posted on 31 Jul 2013, 02:04 6
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6. ihatesmartphone (unregistered)


Good choice :D

posted on 31 Jul 2013, 03:22 1
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15. joey_sfb (Posts: 6624; Member since: 29 Mar 2012)


why trade iPhone 5 for GS3 and not GS4 or note 2?

posted on 31 Jul 2013, 03:32 4
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16. Sniggly (Posts: 7305; Member since: 05 Dec 2009)


Cost, likely. The GS3 is pretty cheap right now.

posted on 31 Jul 2013, 09:37
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32. SamsungNewbie (Posts: 30; Member since: 06 Jul 2013)


All the people wanting to trade a note 2 were really far away, no gs4 offers since the iPhone 5 is "old", I got about $150 worth of accessories with the s3 though so it worked out.

posted on 31 Jul 2013, 03:37 3
Reply

18. chocolaking (Posts: 495; Member since: 22 May 2012)


Dude, Are you crazy? this might be the worst mistake you ever made.
GS3 has the most terrible battery lasting time.
unless you going to carry multiple mobile battery with you. very smart.

there is not way GS3 wins over Iphone 5.
no one will believe it.

posted on 31 Jul 2013, 03:43 10
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20. MrKoles (Posts: 368; Member since: 20 Jan 2013)


Every GS3 what I´ve seen had really good battery life among smartphones, IDK what are you talking about.

posted on 31 Jul 2013, 04:26 6
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21. maccess (Posts: 742; Member since: 16 Jan 2013)


you're a joke dude..

posted on 31 Jul 2013, 07:31 4
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25. flynfree (Posts: 374; Member since: 09 Jun 2013)


Your iphone is useless when battery died, while s3 still useful as long as you can buy battery.
It means iphone is disposable, all phones with sealed design is disposable.

posted on 31 Jul 2013, 08:19 5
Reply

27. Dorothy69 (banned) (Posts: 498; Member since: 21 May 2013)


Tell that to all those people at gyms who charge their iPhones while working out. I've never seen anyone charging an S3, S4 or Note 2 while working out and I workout these pretty little pig tails every day.

posted on 31 Jul 2013, 09:35
Reply

30. SamsungNewbie (Posts: 30; Member since: 06 Jul 2013)


My iPhone 5 was no heavyweight in battery, tthe gs3 is about the same and the guy traded me a 3000mah extended battery with it which lasts forever.

posted on 31 Jul 2013, 03:42 1
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19. AnTuTu (Posts: 1580; Member since: 14 Oct 2012)


I hope they will keep up the great work with S4 and Note 3 as well :)

posted on 31 Jul 2013, 08:15 1
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26. Dorothy69 (banned) (Posts: 498; Member since: 21 May 2013)


I'd have agree with this too but only to a cautious extent. While I think the iPhone 5 might have truly scored an 81, I think the iPhone 4S'sss score was actually transposed in the article above, meaning it probably truly scored a 28. Let's face it folks, everyone we know with the 4S has some gripe about it and, more than likely, suffers from size-envy. However, I disagree with the score for the Galaxy Note 2 as, no one I know with that phone has ever expressed any discontent with that specific device.

posted on 31 Jul 2013, 01:44 7
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2. Topcat488 (Posts: 1396; Member since: 29 Sep 2012)


Go Sammy, I am a iphone users too, but Samsung keeps me satisfied more.

posted on 31 Jul 2013, 01:46 2
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3. Shatter (Posts: 2036; Member since: 29 May 2013)


Samsung phones are good for first time android users.

posted on 31 Jul 2013, 01:51 2
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4. nobelset (Posts: 270; Member since: 17 Oct 2012)


As a galaxy note lover I must say there are liers above me but nonetheless the note 2 and s3 are great phones, hope the future phones reaches my expectations... And the iPhone... Well let's just wait for the next few months :-D

posted on 31 Jul 2013, 02:01 6
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5. SamsungNewbie (Posts: 30; Member since: 06 Jul 2013)


If you mean me, I promise you I really did trade my iPhone 5 for a Galaxy s3, totally worth it.

posted on 31 Jul 2013, 03:36 1
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17. nobelset (Posts: 270; Member since: 17 Oct 2012)


Hahaha I'm surprised you didn't go backcrap crazy on me. Well sorry for my comment, I mistook you with some other user. (I think)

posted on 31 Jul 2013, 09:38
Reply

33. SamsungNewbie (Posts: 30; Member since: 06 Jul 2013)


I'm not a jerk haha, it could seem fishy with my username. It's all good.

posted on 31 Jul 2013, 02:52 3
Reply

14. Sniggly (Posts: 7305; Member since: 05 Dec 2009)


If you're claiming that those who say that Samsung is good for first time Android users are liars, I respond with the facts that out of all the Android phones we sell to former iPhone users, Samsung phones are the heavy favorites. Furthermore, there is easy mode on the S4, which actually did completely convince a customer the other day that the S4 was the phone for him. He was a former iPhone 4S user.

posted on 31 Jul 2013, 02:13 7
Reply

7. itsdeepak4u2000 (Posts: 3718; Member since: 03 Nov 2012)


That's why Sammy is customer friendly.

posted on 31 Jul 2013, 02:36 1
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11. bigstrudel (Posts: 530; Member since: 20 Aug 2012)


See who's more customer friendly once you have a hardware issue and need repair or replacement.

posted on 31 Jul 2013, 04:57 3
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23. itsdeepak4u2000 (Posts: 3718; Member since: 03 Nov 2012)


I had a problem with my Samsung phone and they replaced it within couple of days.

posted on 31 Jul 2013, 09:06 1
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29. umadden (banned) (Posts: 90; Member since: 14 Apr 2013)


Hardware issue? Like that time Jobs kept denying the death grip? Lel

posted on 31 Jul 2013, 02:16
Reply

8. GeekMovement (unregistered)


Love the note series. Galaxy series are nice too. Hoping for a wow factor design on the Galaxy SV.

posted on 31 Jul 2013, 02:28
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9. livyatan (Posts: 867; Member since: 19 Jun 2013)


So, what else is not new?

http://www.reevoo.com/browse/product_type/mobile-phones

Actually here's what's new.. HTC One beats them all:

http://www.reevoo.com/p/htc-one-32-gb-white

posted on 31 Jul 2013, 02:30 9
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10. Sniggly (Posts: 7305; Member since: 05 Dec 2009)


Ohhh snap. Worth noting is that the Razr Maxx HD, even with its crappy camera and more bare bones interface, is only one point below the iPhone 5 in customer satisfaction.

One by one, the traditional arguments used by iFanboys are slipping away.

"iOS sells better!" Obliterated long ago.
"No single model sells even close to as well as the iPhone!" Done and dusted.
"The iPhone is easier to use!" You take the exact same steps to do most basic things on the iPhone and Android. Also, easy mode on the Galaxy S4.
"The iPhone has a super premium design that no one else can match!" HTC One and Razr series, natch.
"Nothing else is as smooth as the iPhone!" Circa 4.1, this argument has been pretty much obliterated as well.
"APPPPPPPPPSSSSSSS!" Google Play just passed up the App Store in overall apps. Pretty much all apps have parity on both systems.
"Content!!!!" Again, see Google Play. Also, All Access Music frickin' rocks.
"The sharper screen and better camera!" See: pretty much every phone's camera except Motorola's-and even that may soon change.
"Customer satisfaction!" As seen today, also rendered moot.

I mean, what's left except for the Apple logo?

posted on 31 Jul 2013, 02:42
Reply

12. bigstrudel (Posts: 530; Member since: 20 Aug 2012)


Choice is good. You're the close minded one.

posted on 31 Jul 2013, 02:46 4
Reply

13. Sniggly (Posts: 7305; Member since: 05 Dec 2009)


Where did I say anything about choice or about anyone being closed minded?

posted on 31 Jul 2013, 04:30 1
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22. Napalm_3nema (Posts: 2236; Member since: 14 Jun 2013)


Yes, except that the iPhone won J.D. Power, which is a respected award, and ACSI is nothing.
"The ACSI score for each company is based on a sample of 250 customer interviews..." Really? Sounds very scientific.
http://www.theacsi.org/about-acsi/frequently-asked-questions

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