Samsung Galaxy S III and Samsung Galaxy Note II beat out the Apple iPhone 5 in customer satisfaction

posted by Alan F. / Jul 31, 2013, 1:38 AM

Samsung Galaxy S III and Samsung Galaxy Note II beat out the Apple iPhone 5 in customer satisfaction

According to the American Customer Satisfaction Index, two Samsung smartphones are at the top of the list of handsets with the highest level of customer satisfaction in the U.S. Both models manufactured by the Korean based tech titan, the Samsung Galaxy S III and the Samsung GALAXY Note II, beat out the Apple iPhone 5. The survey was taken in March, prior to the launch of the Samsung Galaxy S4.

The Samsung Galaxy S III scored an 84 on a 0 to 100 scale. The Samsung GALAXY Note II was next with an 82 which tied it with the Apple iPhone 4S. The current iteration of Apple's iconic smartphone was next tallying an 81.With the Apple iPhone 4S (82) outscoring the iPhone 5 (81), ACSI Director David VanAmburg made an interesting observation when he said, "The S III seemed to be a game-changer for Samsung in a way the iPhone 5 wasn't for Apple."

In the U.S., the Motorola DROID RAZR MAXX HD scored a respectable 80 and the Motorola DROID RAZR scored a 77. The 3300mAh battery on the DROID RAZR MAXX HD allows power users to go without a charge for more than one day. In the wake of the introduction of the Motorola DROID Ultra and Motorola DROID Maxx, and on the eve of the introduction of the Motorola Moto X, VanAmburg says the score on the DROID RAZR MAXX HD proves that "Motorola can put out that Android smartphone that is in striking distance of both Samsung and iPhone." The ACSI said that it was too early for the new BlackBerry 10 models to generate a score.

While U.S. smartphone owners prefer Samsung, in South Korea the Apple iPhone 5 ironically scored the highest on the National Customer Satisfaction Index. The NCSI uses the same methodology as its U.S. counterpart.

source: FierceWireless

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36 Comments

1. SamsungNewbie

Posts: 143; Member since: Jul 06, 2013

I'd have to agree with this, I recently traded my iPhone 5 for a Gs3 as my first Android device and have nothing but good things to say about it aside from Verizons bloatware. Samsung knows how to make a good device.

posted on Jul 31, 2013, 1:43 AM 18

6. ihatesmartphone unregistered

Good choice :D

posted on Jul 31, 2013, 2:04 AM 6

15. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

why trade iPhone 5 for GS3 and not GS4 or note 2?

posted on Jul 31, 2013, 3:22 AM 1

16. Sniggly

Posts: 7305; Member since: Dec 05, 2009

Cost, likely. The GS3 is pretty cheap right now.

posted on Jul 31, 2013, 3:32 AM 4

32. SamsungNewbie

Posts: 143; Member since: Jul 06, 2013

All the people wanting to trade a note 2 were really far away, no gs4 offers since the iPhone 5 is "old", I got about $150 worth of accessories with the s3 though so it worked out.

posted on Jul 31, 2013, 9:37 AM 0

18. chocolaking

Posts: 495; Member since: May 22, 2012

Dude, Are you crazy? this might be the worst mistake you ever made. GS3 has the most terrible battery lasting time. unless you going to carry multiple mobile battery with you. very smart. there is not way GS3 wins over Iphone 5. no one will believe it.

posted on Jul 31, 2013, 3:37 AM 3

20. MrKoles

Posts: 368; Member since: Jan 20, 2013

Every GS3 what I´ve seen had really good battery life among smartphones, IDK what are you talking about.

posted on Jul 31, 2013, 3:43 AM 10

21. maccess

Posts: 742; Member since: Jan 16, 2013

you're a joke dude..

posted on Jul 31, 2013, 4:26 AM 6

25. flynfree

Posts: 374; Member since: Jun 09, 2013

Your iphone is useless when battery died, while s3 still useful as long as you can buy battery. It means iphone is disposable, all phones with sealed design is disposable.

posted on Jul 31, 2013, 7:31 AM 4

27. Dorothy69

Posts: 498; Member since: May 21, 2013

Tell that to all those people at gyms who charge their iPhones while working out. I've never seen anyone charging an S3, S4 or Note 2 while working out and I workout these pretty little pig tails every day.

posted on Jul 31, 2013, 8:19 AM 5

30. SamsungNewbie

Posts: 143; Member since: Jul 06, 2013

My iPhone 5 was no heavyweight in battery, tthe gs3 is about the same and the guy traded me a 3000mah extended battery with it which lasts forever.

posted on Jul 31, 2013, 9:35 AM 0

19. AnTuTu

Posts: 1580; Member since: Oct 14, 2012

I hope they will keep up the great work with S4 and Note 3 as well :)

posted on Jul 31, 2013, 3:42 AM 1

26. Dorothy69

Posts: 498; Member since: May 21, 2013

I'd have agree with this too but only to a cautious extent. While I think the iPhone 5 might have truly scored an 81, I think the iPhone 4S'sss score was actually transposed in the article above, meaning it probably truly scored a 28. Let's face it folks, everyone we know with the 4S has some gripe about it and, more than likely, suffers from size-envy. However, I disagree with the score for the Galaxy Note 2 as, no one I know with that phone has ever expressed any discontent with that specific device.

posted on Jul 31, 2013, 8:15 AM 1

2. Topcat488

Posts: 1409; Member since: Sep 29, 2012

Go Sammy, I am a iphone users too, but Samsung keeps me satisfied more.

posted on Jul 31, 2013, 1:44 AM 7

3. Shatter

Posts: 2036; Member since: May 29, 2013

Samsung phones are good for first time android users.

posted on Jul 31, 2013, 1:46 AM 2

4. nobelset

Posts: 270; Member since: Oct 17, 2012

As a galaxy note lover I must say there are liers above me but nonetheless the note 2 and s3 are great phones, hope the future phones reaches my expectations... And the iPhone... Well let's just wait for the next few months :-D

posted on Jul 31, 2013, 1:51 AM 2

5. SamsungNewbie

Posts: 143; Member since: Jul 06, 2013

If you mean me, I promise you I really did trade my iPhone 5 for a Galaxy s3, totally worth it.

posted on Jul 31, 2013, 2:01 AM 6

17. nobelset

Posts: 270; Member since: Oct 17, 2012

Hahaha I'm surprised you didn't go backcrap crazy on me. Well sorry for my comment, I mistook you with some other user. (I think)

posted on Jul 31, 2013, 3:36 AM 1

33. SamsungNewbie

Posts: 143; Member since: Jul 06, 2013

I'm not a jerk haha, it could seem fishy with my username. It's all good.

posted on Jul 31, 2013, 9:38 AM 0

14. Sniggly

Posts: 7305; Member since: Dec 05, 2009

If you're claiming that those who say that Samsung is good for first time Android users are liars, I respond with the facts that out of all the Android phones we sell to former iPhone users, Samsung phones are the heavy favorites. Furthermore, there is easy mode on the S4, which actually did completely convince a customer the other day that the S4 was the phone for him. He was a former iPhone 4S user.

posted on Jul 31, 2013, 2:52 AM 3

7. itsdeepak4u2000

Posts: 3718; Member since: Nov 03, 2012

That's why Sammy is customer friendly.

posted on Jul 31, 2013, 2:13 AM 7

11. bigstrudel

Posts: 549; Member since: Aug 20, 2012

See who's more customer friendly once you have a hardware issue and need repair or replacement.

posted on Jul 31, 2013, 2:36 AM 1

23. itsdeepak4u2000

Posts: 3718; Member since: Nov 03, 2012

I had a problem with my Samsung phone and they replaced it within couple of days.

posted on Jul 31, 2013, 4:57 AM 3

29. umadden

Posts: 90; Member since: Apr 14, 2013

Hardware issue? Like that time Jobs kept denying the death grip? Lel

posted on Jul 31, 2013, 9:06 AM 1

8. GeekMovement unregistered

Love the note series. Galaxy series are nice too. Hoping for a wow factor design on the Galaxy SV.

posted on Jul 31, 2013, 2:16 AM 0

9. livyatan

Posts: 867; Member since: Jun 19, 2013

So, what else is not new? http://www.reevoo.com/browse/product_type/mobile-phones Actually here's what's new.. HTC One beats them all: http://www.reevoo.com/p/htc-one-32-gb-white

posted on Jul 31, 2013, 2:28 AM 0

10. Sniggly

Posts: 7305; Member since: Dec 05, 2009

Ohhh snap. Worth noting is that the Razr Maxx HD, even with its crappy camera and more bare bones interface, is only one point below the iPhone 5 in customer satisfaction. One by one, the traditional arguments used by iFanboys are slipping away. "iOS sells better!" Obliterated long ago. "No single model sells even close to as well as the iPhone!" Done and dusted. "The iPhone is easier to use!" You take the exact same steps to do most basic things on the iPhone and Android. Also, easy mode on the Galaxy S4. "The iPhone has a super premium design that no one else can match!" HTC One and Razr series, natch. "Nothing else is as smooth as the iPhone!" Circa 4.1, this argument has been pretty much obliterated as well. "APPPPPPPPPSSSSSSS!" Google Play just passed up the App Store in overall apps. Pretty much all apps have parity on both systems. "Content!!!!" Again, see Google Play. Also, All Access Music frickin' rocks. "The sharper screen and better camera!" See: pretty much every phone's camera except Motorola's-and even that may soon change. "Customer satisfaction!" As seen today, also rendered moot. I mean, what's left except for the Apple logo?

posted on Jul 31, 2013, 2:30 AM 9

12. bigstrudel

Posts: 549; Member since: Aug 20, 2012

Choice is good. You're the close minded one.

posted on Jul 31, 2013, 2:42 AM 0

13. Sniggly

Posts: 7305; Member since: Dec 05, 2009

Where did I say anything about choice or about anyone being closed minded?

posted on Jul 31, 2013, 2:46 AM 4

22. Napalm_3nema

Posts: 2236; Member since: Jun 14, 2013

Yes, except that the iPhone won J.D. Power, which is a respected award, and ACSI is nothing. "The ACSI score for each company is based on a sample of 250 customer interviews..." Really? Sounds very scientific. http://www.theacsi.org/about-acsi/frequently-asked-questions

posted on Jul 31, 2013, 4:30 AM 1

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