HTC acknowledges hardware Wi-Fi issue on One X

HTC acknowledges hardware Wi-Fi issue on One X
While the HTC One X was recently privy to a software update that was purported to improve Wi-Fi connectivity and throughput on the device, some users continued to insist that there is a hardware issue with some HTC One Xs. They have said that squeezing the device in a particular place would result in an improved Wi-Fi connection.

In a statement to AndroidCentral, HTC Europe has confirmed that there is something up with the HTC One X's Wi-Fi antennae.

"After investigating isolated reports of WiFi connectivity issues in the HTC One X, we have identified a fix that strengthens the area of the phone around the WiFi antennae connection points," the company said. "While many customers have not experienced any problems with signal strength, we have taken immediate steps to implement a solution in our production process to prevent this issue from happening in the future. HTC is committed to making sure every customer has a great experience and we apologize for any inconvenience this issue may have caused while we conducted a thorough investigation."

While it sounds like devices manufactured from here on out won’t have any issues, it’s not exactly clear how widespread this issue is or how HTC plans to address customers with older units.

Related phones

One X
  • Display 4.7 inches
    1280 x 720 pixels
  • Camera 8 MP (Single camera)
    1.3 MP front
  • Hardware NVIDIA Tegra 3 T30, 1GB RAM
  • Storage 32GB,
  • Battery 1800 mAh
  • OS Android 4.2.2
    Samsung TouchWiz UI

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48 Comments

48. SvbZero

Posts: 27; Member since: Jun 07, 2012

Kinda late with this post.. but the issue I complained about seems to have been fixed with the most recent OTA update. I've scored higher than ever on Quadrant Standard now with a 5643.. Pretty damn amazing for a dual core phone :)

47. crysiswarmonger

Posts: 82; Member since: Feb 06, 2012

I was waiting months to get a HTC One X, but before they released I switched to Verizon and bought a used Rezound. I know I made the right choice, specs and phone display sound and look great, but no true multitasking and antenna problems.... what else?

46. SvbZero

Posts: 27; Member since: Jun 07, 2012

I love the phone regardless.. But a lot of times.. Updates can cause issues where before.. there were none!

45. SvbZero

Posts: 27; Member since: Jun 07, 2012

Before the OTA Update I would score over 5,000 regularly.. Now.. after more than 60 tests ran on a full charge on Quadrant Standard I can't score a single 5,000 to save my life! I'm not the only one who has noticed this!

44. SvbZero

Posts: 27; Member since: Jun 07, 2012

Wow seriously.. thumbs down for trying to make it known that mine.. as well as others who installed the recent OTA Update from HTC for the One X impacted the performance???

38. SvbZero

Posts: 27; Member since: Jun 07, 2012

The most recent OTA Update from HTC to try & fix the issue had a negative effect on the phone's performance as well.. HTC has yet to acknowledge this..

20. Iphone4 unregistered

HTC one x fail so many prob. only buy if like see the phone not for use

21. EclipseGSX

Posts: 1778; Member since: Oct 18, 2011

The only thing that is fail is your english

18. Mxyzptlk unregistered

Maybe people should buy better phones next time. I find fruit to be more favorable than green with bugs.

43. tedkord

Posts: 17532; Member since: Jun 17, 2009

I think your fruit fermented, and that's why you think its best. You're drunk.

16. bubbadoes

Posts: 1225; Member since: May 03, 2012

Started with the Thunderbolt....and they are releasing phones with the same issues...reason for declining sales...they havent produced nothing of significant value on vw to date....thunderbolt..rhyme..trophy..rezound..incre​dible 1 and 2..all flops

13. Dejavu_LT

Posts: 51; Member since: Jun 11, 2012

Htc One X is one big problem...shame on HTC, this is not high end phone, this is dead end phone..

10. thachlel

Posts: 75; Member since: Apr 20, 2012

It's not only the international version, here at&t us version has the wifi problem as well. My one x keeps dropped connection (on and off) to 15 foot away from router

4. AbhiD

Posts: 891; Member since: Apr 06, 2012

Even though HTC still has great potential..., quality of their phones is decreasing day by day. They just need to improve their R&D and also fix the already existing issues that are quite synonymous with HTC devices

6. SuperAndroidEvo

Posts: 4888; Member since: Apr 15, 2011

No their quality is not decreasing. This happens all the time. Look when you mass produce something there are always some bad units that make it to the public. This happens to ALL OEM's. HTC has a history of making very HIGH quality devices, look at the reviews, they say HTC build quality is TOP NOTCH!

11. AbhiD

Posts: 891; Member since: Apr 06, 2012

it's not "just some" units this time... a large no. of people across the world have been affected by this issue

19. SuperAndroidEvo

Posts: 4888; Member since: Apr 15, 2011

You & I really don't know that for sure. Also based on this article HTC is acknowledging the issue. I quote: "While many customers have not experienced any problems with signal strength, we have taken immediate steps to implement a solution in our production process to prevent this issue from happening in the future". At least they are admitting some problem unlike Apple who said that people are holding their products wrong. Based on that how do you know it's "a large no"? Like I said you and I don't know for sure so let's not pretend to know the answer here when we clearly don't. HTC makes an ABOVE average phone & their people are working very hard to fix this issue in the future. HTC’s quality is not decreasing as you said before.

14. jove39

Posts: 2153; Member since: Oct 18, 2011

One X has unibody construction...build quilaity is un-arguably best...and display...I'll just say...you won't miss SAMOLED :) Performance wise...on daily usage...I don't see any diff from my sgs2 (with exynos)...I thought my sgs2 running aokp has best sound quality...but beats audio can reproducce low sounds very effectively...its pleasure to listen music.

31. lsutigers

Posts: 832; Member since: Mar 08, 2009

Have you seen the EVO 4G LTE aluminum unibody? That phone screams quality, easily the best built phone in recent memory. The One X is no slouch either. HTC has always built quality phones, to the point where they wonte enter the low end market in China due to the sacrifise

3. groupsacc

Posts: 232; Member since: Feb 28, 2012

"we have taken immediate steps to implement a solution in our production process to prevent this issue from happening in the future." So what about affected devices that are shipped already? Are they recalling them?

5. AbhiD

Posts: 891; Member since: Apr 06, 2012

when a company like apple(which is quite famous for providing great after sales service) didn't recall it's phones for having big hardware issues... i don't think that htc would ever do that

8. tedkord

Posts: 17532; Member since: Jun 17, 2009

HTC are already showing more class than Apple by at least admitting the issue exists. To this day, Apple still insists that touching the gap between the two exposed antennas was not an issue, and was no different that the proximity interference other phones experience. That said, Apple didn't recall, but they did extend the return period, waive restock fees and offer a free bumper that alleviated the issue. To my mind, that was more than sufficient. No one was stuck with the issue.

9. groupsacc

Posts: 232; Member since: Feb 28, 2012

no no, I've meant shipped, but not yet sold stocks; so basically phones that are sitting on the shelves at the moment. It'd be good business practice to recall them.

7. 14545

Posts: 1835; Member since: Nov 22, 2011

Of course not, why would HTC actually go out and TRY to fix the problem. They are too worried about "profits". More power to them on making money, but if they want to keep screw customers, then they can't expect to keep making those "profits" they covet so dearly. So much for HTC turning their misfortunes around.

15. EclipseGSX

Posts: 1778; Member since: Oct 18, 2011

Seriously? Name one phone company that doesn't care about profits. They admitted the problem and are working on a solution. What more do you want? Denial and a free case? Grow up...

23. 14545

Posts: 1835; Member since: Nov 22, 2011

I want them to support their devices, ones that I own, for 18 months like they said they would. That's what I want. I never said that "other OEM's don't care about profits", I said that HTC cares more about profits than making and supporting their products anymore.

25. lsutigers

Posts: 832; Member since: Mar 08, 2009

Buy an extended warranty buddy, no OEM offers a factory warranty over 12 months. And, if you're talking about software support, you should know that even Google, which owns Android, scrapped plans that promised consumers software updates for 18 months through the Android Update Alliance.

34. sprockkets

Posts: 1612; Member since: Jan 16, 2012

Where did they say that? No such thing.

12. jove39

Posts: 2153; Member since: Oct 18, 2011

It won't take much for HTC to recall and fix...overall...phone is awesome...this is my first HTC phone...and I think HTC should do whatever it takes to win customeer's trust...otherwise...it won't take long to sell this phone and wait for s3.

2. tedkord

Posts: 17532; Member since: Jun 17, 2009

HTC are handling this all wrong. Step 1 - Deny the issue. Step 2 - Tell users they're holding it wrong. Step 3 - Claim that all phones have this issue. Step 4 - Give away a free case that fixes the issue, even though the issue doesn't exist.

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