HTC acknowledges hardware Wi-Fi issue on One X

HTC acknowledges hardware Wi-Fi issue on One X
While the HTC One X was recently privy to a software update that was purported to improve Wi-Fi connectivity and throughput on the device, some users continued to insist that there is a hardware issue with some HTC One Xs. They have said that squeezing the device in a particular place would result in an improved Wi-Fi connection.

In a statement to AndroidCentral, HTC Europe has confirmed that there is something up with the HTC One X's Wi-Fi antennae.

"After investigating isolated reports of WiFi connectivity issues in the HTC One X, we have identified a fix that strengthens the area of the phone around the WiFi antennae connection points," the company said. "While many customers have not experienced any problems with signal strength, we have taken immediate steps to implement a solution in our production process to prevent this issue from happening in the future. HTC is committed to making sure every customer has a great experience and we apologize for any inconvenience this issue may have caused while we conducted a thorough investigation."

While it sounds like devices manufactured from here on out won’t have any issues, it’s not exactly clear how widespread this issue is or how HTC plans to address customers with older units.

Related phones

One X
  • Display 4.7" 720 x 1280 pixels
  • Camera 8 MP / 1.3 MP front
  • Processor NVIDIA Tegra 3 T30, Quad-core, 1500 MHz
  • Storage 32 GB
  • Battery 1800 mAh

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48 Comments

1. jove39

Posts: 2146; Member since: Oct 18, 2011

Screw you htc...what will happen to existing devices? Its been just two days I bought One X...and been wondering wifi problem has to do with location of router at home.

24. lsutigers

Posts: 832; Member since: Mar 08, 2009

At least HTC is acknowledging the issue which means they won't leave current One X owners hanging. Also, not all One X owners are having issues, it is very isolated. If this was Samsung, they would ignore the problem like they did with the GPS issues on the Galaxy S I & II. Then again, Samsung's radios are pretty weak so they probably thought it was normal operation. To this day, my SGS2 still has a hell of a hard time connecting to GPS.

27. cheetah2k

Posts: 2256; Member since: Jan 16, 2011

The past is the past, and Samsung have changed to the point where even very very minor paint defects are recalled (eg, Pebble Blue SGS3). I never had an issue with my SGS2 GPS, but for sure the SGS1 GPS was pretty ordinary. Regardless, HTC - the phone company thats known only for its awesome build quality, really fcuked up on this one....

30. lsutigers

Posts: 832; Member since: Mar 08, 2009

But they didn't fcuk up, the phone has an issue, like many other new phones do, and they are acknowledging it. The WiFi issue only applies to a FEW Tegra 3 versions, the problem does NOT apply to the US Snapdragon version of the phone. Samsung is a business like any other, they will do whatever it takes to make money, their track record is not exactly great when it comes to customer service after the sale, which includes timely updates.

39. tha.fox

Posts: 100; Member since: Nov 30, 2011

thats not true my nexus has horrible signal issuea that samsung still hasnt fixed 4.0.4 didnt help at all

28. niteryda8

Posts: 19; Member since: Jan 10, 2012

Isutigers I have to say you hit the nail on the head with that comment. HTC is very good about customer satisfaction, and have acknowledge there might be a problem, Samsung has the same issue all the time because they use the same crappy parts, and send out lame azz updates to fix it.

26. geoffers247

Posts: 19; Member since: Apr 06, 2012

I totally don't have this problem on my One X....

41. theo14461 unregistered

Neither do I.

42. wendygarett unregistered

Mee too... guess im the lucky one :D

33. sprockkets

Posts: 1612; Member since: Jan 16, 2012

"Screw you htc...what will happen to existing devices?" Uh, something called a warranty. They were very accommodating with the creaking issue with the HTC sensations.

2. tedkord

Posts: 17357; Member since: Jun 17, 2009

HTC are handling this all wrong. Step 1 - Deny the issue. Step 2 - Tell users they're holding it wrong. Step 3 - Claim that all phones have this issue. Step 4 - Give away a free case that fixes the issue, even though the issue doesn't exist.

17. Mxyzptlk unregistered

Android fans can never come up with better insults.

22. iamcc

Posts: 1319; Member since: Oct 07, 2011

Don't need to...

32. sprockkets

Posts: 1612; Member since: Jan 16, 2012

We don't have to - your company gives us all the ammo we need. "The new ipad with 4G!" Oh s**t, forgot to tell you, not available in your area!

35. tedkord

Posts: 17357; Member since: Jun 17, 2009

Not an insult, a truth bomb.

36. Mxyzptlk unregistered

Like how Google is bombing in mobile payments?

37. tedkord

Posts: 17357; Member since: Jun 17, 2009

More like how Android is blowing iOS out of the water in market share. Or how Samsung blew Apple to second place smartphone manufacturer. Or how the SGSIII blasted into the fastest selling phone position. Or how the RAZR HD exploded into first place for sales on Verizon. But, good news. We do have some new material. I mean, I didn't think Apple could get any more petty and absurd than the holding it wrong gaffe, then they write a legal brief asserting that a tap is a "zero length swipe," so tapping to unlock violates their stolen/copied slide to unlock patent. Thats some good stuff, too.

40. sprockkets

Posts: 1612; Member since: Jan 16, 2012

Like how you have nothing but non sequiturs?

29. niteryda8

Posts: 19; Member since: Jan 10, 2012

Totally hilarious, I can hear the fruit co., rotting away at the thought of it.

3. groupsacc

Posts: 232; Member since: Feb 28, 2012

"we have taken immediate steps to implement a solution in our production process to prevent this issue from happening in the future." So what about affected devices that are shipped already? Are they recalling them?

5. AbhiD

Posts: 803; Member since: Apr 06, 2012

when a company like apple(which is quite famous for providing great after sales service) didn't recall it's phones for having big hardware issues... i don't think that htc would ever do that

8. tedkord

Posts: 17357; Member since: Jun 17, 2009

HTC are already showing more class than Apple by at least admitting the issue exists. To this day, Apple still insists that touching the gap between the two exposed antennas was not an issue, and was no different that the proximity interference other phones experience. That said, Apple didn't recall, but they did extend the return period, waive restock fees and offer a free bumper that alleviated the issue. To my mind, that was more than sufficient. No one was stuck with the issue.

9. groupsacc

Posts: 232; Member since: Feb 28, 2012

no no, I've meant shipped, but not yet sold stocks; so basically phones that are sitting on the shelves at the moment. It'd be good business practice to recall them.

7. 14545

Posts: 1835; Member since: Nov 22, 2011

Of course not, why would HTC actually go out and TRY to fix the problem. They are too worried about "profits". More power to them on making money, but if they want to keep screw customers, then they can't expect to keep making those "profits" they covet so dearly. So much for HTC turning their misfortunes around.

15. EclipseGSX

Posts: 1776; Member since: Oct 18, 2011

Seriously? Name one phone company that doesn't care about profits. They admitted the problem and are working on a solution. What more do you want? Denial and a free case? Grow up...

23. 14545

Posts: 1835; Member since: Nov 22, 2011

I want them to support their devices, ones that I own, for 18 months like they said they would. That's what I want. I never said that "other OEM's don't care about profits", I said that HTC cares more about profits than making and supporting their products anymore.

25. lsutigers

Posts: 832; Member since: Mar 08, 2009

Buy an extended warranty buddy, no OEM offers a factory warranty over 12 months. And, if you're talking about software support, you should know that even Google, which owns Android, scrapped plans that promised consumers software updates for 18 months through the Android Update Alliance.

34. sprockkets

Posts: 1612; Member since: Jan 16, 2012

Where did they say that? No such thing.

12. jove39

Posts: 2146; Member since: Oct 18, 2011

It won't take much for HTC to recall and fix...overall...phone is awesome...this is my first HTC phone...and I think HTC should do whatever it takes to win customeer's trust...otherwise...it won't take long to sell this phone and wait for s3.

4. AbhiD

Posts: 803; Member since: Apr 06, 2012

Even though HTC still has great potential..., quality of their phones is decreasing day by day. They just need to improve their R&D and also fix the already existing issues that are quite synonymous with HTC devices

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