Apple apologizes for mistakenly telling iCloud subscribers that their paid account was canceled

Apple apologizes for mistakenly telling iCloud subscribers that their paid account was canceled
Did you receive an email from Apple in the middle of last week mistakenly stating that your iCloud service had been canceled? Well, you just might want to take another look at your in box. That is where you will probably find another email from Apple apologizing for sending you the first digital letter. Titled "Your iCloud storage plan renewal," the new email reveals that the cancellation of the account was a mistake and that your iCloud account will continue to renew automatically. We should point out that most of the iCloud users affected by this error are subscribed to the 50GB storage plan tier.

Not everyone received erroneous cancellation notifications. Some iCloud subscribers were sent requests for updated credit card information instead, which has led many to believe that the bug that caused this mess can be traced back to some of the servers Apple uses to authorize credit card payments.

This past Wednesday, some iCloud users also found it impossible to make any changes to their account, or access their iCloud data online. With Apple officially apologizing for the incident, we can assume that the guys and gals in Cupertino consider this case to be closed.


source: AppleInsider

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19 Comments

1. AmashAziz

Posts: 2891; Member since: Jun 30, 2014

Quite unusual! I donot generally hear Apple making such mistakes.

9. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Really?

2. Scott93274

Posts: 6025; Member since: Aug 06, 2013

Come on Apple, you were supposed to do that on April 1st...

3. Supah

Posts: 692; Member since: Mar 08, 2017

Apple only apologize for things that won't cost em a penny

4. PSAfromThisGuy

Posts: 144; Member since: Jan 16, 2017

why would anyone pay for cloud storage? its too unreliable...

5. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

'Cause they got no other way to expand their local storage, system wide...

10. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Thumb drives portable here or ssds...

11. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Hdds*

12. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

All of which don't work with iDevices...

13. kiko007

Posts: 7491; Member since: Feb 17, 2016

Ummmm.... there are thumb drives specifically made for the lightning connector. https://www.sandisk.com/home/mobile-device-storage/ixpand

14. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

Can every app on the iDevice automatically save data to it? Can every app read data from it? No, just 1 app can access the thumb drive, making it totally impractical as a system wide storage expansion like a normal thumb drive or portable HDD/SSD...

15. kiko007

Posts: 7491; Member since: Feb 17, 2016

I get that, but you said they don't work with iDevices as though it was an absolute. Besides, what are you saving that ISN'T MEDIA taking up so much space anyhow? I have 263 apps installed on my 256GB 7+, alongside movies and other forms of media and still have room to spare. I'm just trying to comprehend the need for such an excessive amount of extra space if photos/videos are the only things being saved.

16. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

"I'm just trying to comprehend the need for such an excessive amount of extra space if photos/videos are the only things being saved." Sounds like you barely do anything productive on your device. In conjunction with photos/videos/music, I save and manage loads of documents and notes (all part of living paperless), and I keep local backups of my apps and their data in case I need to restore them via Titanium Backup (never know when them devs would ruin a good app). Plus, I sync all that locally back and fort between my 512GB Surface Pro's and my OnePlus One's central file system regardless of which app they came from.

19. Leo_MC

Posts: 6710; Member since: Dec 02, 2011

Dude, what kind of productive apps (except movie makers/editors) need so much space for their files that you would need to access on the phone?

7. Scott93274

Posts: 6025; Member since: Aug 06, 2013

I have 19GB free Google Drive space. They bump it up a bit from its original 15GB every year I do an account security review. Also, photos and videos are stored free without impacting my Drive space. Google Play music also allows you to store up to 50,000 songs on its service for free without impacting your Drive space. After several years, I have never had an issue with Google Drive. I wouldn't consider it at all "too unreliable" as thus far, my experience with the service has been flawless. I would gladly pay for more space if I deemed it necessary, but thus far, the stuff I store on there doesn't require all that much space.

6. PHYCLOPSH

Posts: 641; Member since: Jun 28, 2014

I remember when I unmistakenly told Apple their account with me was cancelled and switched to Android. I didn't apologize. Ah, one of the best days of my life...

8. iushnt

Posts: 3062; Member since: Feb 06, 2013

Seems like lots of explanation work for Alix and Kiko..

17. Spyro

Posts: 334; Member since: Mar 29, 2017

iCloud to me is nothing but a cashgrab tactic of Apple's.

18. Cat97

Posts: 1774; Member since: Mar 02, 2017

"All of your account data has been erased". "Oh, sorry, it was a mistake" :))

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