Apple will replace this major defect for free on certain Apple Watch Series 2 and Series 3 models

by Alan Friedman / Aug 30, 2019, 11:03 PM

Apple will replace this major defect for free on certain Apple Watch Series 2 and Series 3 models

Apple announced today a free screen replacement program for Apple Watch Series 2 and Series 3 models with a cracked display. The program is being offered to aluminum models only to fix a crack that it says appears "under very rare circumstances," and forms along the screen's rounded edge. Apple says that the crack can begin on one side of the screen and continue around the display.

Check the chart that accompanies this article to see if your Apple Watch is included in the list. If it is, and your watch has a cracked display similar to the illustrations below, you are eligible for a free screen replacement from Apple. To take advantage of the company's offer, make an appointment to bring your Apple Watch into the Apple Store or visit an authorized service provider. You can also contact Apple Support to set up mail-in repair service for your watch.

Examples of cracked displays on the Apple Watch Series 2 and Series 3 that Apple will replace for free

Before you send your Apple Watch through the mail, you will need to unpair it from your iPhone; once the process is started, your handset will attempt to create a backup of your Apple Watch. This will make it easy to restore the timepiece when you receive it after the screen is repaired. To unpair your Apple Watch, keep it and your iPhone close together. Open the Apple Watch app on the iPhone and tap the My Watch tab. After writing the watch name at the top of the display, tap on the info button (the "i" inside a circle) next to the device you want to unpair. Tap on Unpair Apple Watch. If your damaged Apple Watch is a Series 3 model with GPS + Cellular, tap Remove (Carrier) Plan. Enter your Apple ID password and tap again to confirm. You can also remove your watch band before mailing in the device. Apple says that the repaired watch will be returned to you in approximately five days.

Apple Watch Series 2 and Series 3 models eligible for a free cracked screen replacement

Many of the Apple Watch Series 2 and Series 3 owners whose device suffered a cracked screen say that there was no trauma that led to the damage. Apple has not announced what caused these displays to crack. In 2017, it added two years to the one year warranty for the Apple Watch Series 1 after some of those devices suffered from swollen battery syndrome. Last year, Apple said that it would replace swollen batteries found in the Apple Watch Series 2 for free. A class-action suit filed earlier this year claims that all Apple Watch models, including the current Series 4 timepiece, contain a flaw causing the battery to swell. This, according to the plaintiffs, causes the display to crack leading users to get cuts and burns.

The next iteration of the Apple Watch could be unveiled on September 10th

The Apple Watch has been a huge success for the company and is the top-selling smartwatch in the world. For the company's fiscal third-quarter covering the period from April through June, Apple's wearables unit was the star. That division, which includes the Apple Watch and the wireless Bluetooth AirPods, saw its revenues soar 48.3% to $5.53 billion from the $3.73. billion it grossed during the same quarter last year.

On September 10th, Apple will hold its next new product event during which it is expected to unveil the 2019 iPhone models. At that event, the next iteration of the Apple Watch is supposed to show its (watch) face. Last week, we passed along a photo that claims to give us our first look at the Apple Watch Series 5. While the design will remain unchanged from the current Series 4 model, another leak revealed that the upcoming Apple Watch will be available in titanium and ceramic casings for both 40mm and 44mm case sizes.

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4 Comments

1. gadgetpower

Posts: 283; Member since: Aug 23, 2019

Good work apple for tending your costumers. After sales support is needed in every company be it hardware or software issues.

posted on Aug 31, 2019, 12:20 AM 0

9. Sweet-Dreams

Posts: 2; Member since: Sep 01, 2019

BUT, if you have an Apple Watch, you can change a bad battery for almost nothing. Just watch a video to see how to do it (VERY EASY) and buy your new battery for very little (on Ebay for instance). It's cheap. Please don't pay Apple to do it for you, it will cost a LOT of money to do it that way.

posted on Sep 01, 2019, 5:28 PM 0

5. Alcyone

Posts: 584; Member since: May 10, 2018

Gotta hand it to Apple for ownig up to the issue. However, how was this not first discovered in the research phase? Now, they left room for quality concerns for future consumers. Have to stay on top of the suppliers quality materials.