Apple will repair Series 2 watch batteries for free

Apple will repair Series 2 watch batteries for free
Apple has released a new service policy regarding the Apple watch Series 2. The company will now repair swollen batteries for free. The free repair only applies to Series 2 watches in the 42mm variant and that includes all models of this watch. The new policy was discovered in an internal memo disseminated to employees and stores. The repairs will be free of charge for Series 2 watches that will not power on due to the battery swelling. Apple will also repair watches when the display pops out of place due to the same issue. It is also important to note that the length of time for the service is three years from the time of purchase. 

The same problem occurred with the original watches


Apple implemented a similar policy regarding those as well. The repairs must be scheduled through the Genius Bar and it is recommended that customers ensure that it will be a free repair prior to agreeing to service. There were reports of some employees not being aware of the new policy. Naturally, the device must be inspected by Apple employees to confirm what is causing the issue. The watches are sent off site to be repaired so you may be without your device for some time before having it returned. 

source: MacRumors

FEATURED VIDEO

11 Comments

2. gigicoaste

Posts: 446; Member since: Feb 21, 2016

nothing unusual, it's a production defect. Funny how iPhone Arena makes it like is a gift f4om Apple, like they are so generous.. :)) Sad for consumers that they allow such behavior from a company.

8. Matthew_Mills

Posts: 21; Member since: Apr 08, 2018

Thanks for the comment! Not a gift, just want readers to be aware if they experience this issue they can get it taken care of without spending money. So far Apple has not publicized this information.

11. gigicoaste

Posts: 446; Member since: Feb 21, 2016

Well.. I mean, do you really need to specifically get such information? Why do you need a public statement for something which is obvious.. or at least it should, not that clear it is from Apple. All the products which have production defects are subject to a fix.. as happens for recall cars.. as an example.

3. slashas

Posts: 127; Member since: Jul 17, 2017

If battery can swell it can easily burn as well, imagine fire on your wrist...

4. japkoslav

Posts: 1499; Member since: Feb 19, 2017

Come on, can we have a week without battery related issues of Apple pruducts? Is there any Apple product that does not suffer any form of battery defect?

5. EvilAPi

Posts: 116; Member since: Sep 25, 2017

When will be free battery replacement for iPhone 6 or 6s? /s

6. ph00ny

Posts: 2026; Member since: May 26, 2011

Would very short battery life be considered for battery replacement? Wife doesn't have any apps installed except starbucks and damn thing barely lasts a day. Lady at the genius bar told her to turn off fitness tracking and that was primary reason for the watch

9. Matthew_Mills

Posts: 21; Member since: Apr 08, 2018

it appears they will only repair it under this policy for the swollen battery issue. Otherwise you may have to pay.

10. Barnagetam1986

Posts: 3; Member since: Apr 16, 2018

Didn't seem like they were offering a gift just simply explain how to, what to do and what to ask for if your Apple was stops working. great info as to most people don't know this. Very informative piece! Thanks

* Some comments have been hidden, because they don't meet the discussions rules.

Latest Stories

This copy is for your personal, non-commercial use only. You can order presentation-ready copies for distribution to your colleagues, clients or customers at https://www.parsintl.com/phonearena or use the Reprints & Permissions tool that appears at the bottom of each web page. Visit https://www.parsintl.com/ for samples and additional information.