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Verizon still holds the lead in call quality across the U.S.

Posted: , by Nick T.

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Verizon still holds the lead in call quality across the U.S.
The results from J.D. Power's latest call quality study across the U.S. are out and the results may not be surprising to many of you, fellow readers. For the thirteenth time in a row, Verizon has been announced as the nation's leading carrier in terms of call quality after sweeping the competition in the U.S. northeast, southeast, southwest and west. AT&T's call quality is trying to keep up as it gets average scores in all areas. The only exception is in the Mid Atlantic, where the first place is split between both carriers.

Further study details rank Verizon as the nation's prime in several other categories, such as customer satisfaction, texting quality, and fewest dropped calls. Sprint shows mixed call quality results by sometimes scoring above the average and sometimes not performing so well. As for T-Mobile, well, let's say that the carrier still has some catching up to do when it comes to the quality of its calls.

Smartphones have been suggested as a reason for reduced call quality due to the extra load on the network caused by their heavier data traffic. The study shows that smartphone owners or subscribers, which rely on texting, are slightly more likely to experience service problems in comparison to feature phone users. Basic cellphones are far from immune to poor service since failure rates among them, according to the survey, have gone up a notch.

Are you happy with the service quality of your carrier? Or perhaps you disagree with some of the results from the study? Feel free to express your opinion in the comments below.

source: J.D. Power via Electronista

10 Comments
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posted on 07 Mar 2011, 10:04 1

1. redman (Posts: 10; Member since: 14 May 2008)


BAD Verizon for Canada Data!!!!

I have an original Motorola Droid, and have been a fairly happy Verizon customer for about 13 years. I use my phone for business so I need it to make calls #1, which Verizon has been excellent, and data for e-mails, browsing, and GPS mapping #2.

Has anyone heard that Verizon has eliminated their unlimited data plans in Canada. At least that is what they are saying when I called in, but it is not reflected on their website yet. I travel to Canada periodically throughout the year and would get my Nationwide plan changed to Nationwide plus Canada, and it has always been fine as far as unlimited data in Canada (and still showing on the website). But now, Verizon is saying that the unlimited Data part of the plan is now limited, with the largest data option being 200MB for $100.00, and nothing beyond that, which I would blow through in a day. Their international group said the same thing, they do not have any plans for international data for over 200MB.

Since I pointed out their website does not reflect this change, they are working with me this month, but they said after this, there is no more unlimited data in Canada for me. I hope this is enough of an issue for enough people that Verizon will reconsider this as I am now going to have to look at the other carriers to see if anyone else has a data plan that I can use on my phone in Canada that will not cost me more then my mortgage.

posted on 07 Mar 2011, 10:29 4

2. Nixon (unregistered)


The above is correct and myself is not liking it. an alternate solution for you sir could be going into a droid 2 which offers worldwide capable device and unlock the gsm part of it and use the gsm part of the phone with rodgers in canada and in us with vzw.

posted on 07 Mar 2011, 12:07 5

3. latinfirepr (Posts: 7; Member since: 27 Jul 2009)


redman,

You do realize the pricing dropping off is really not the carriers fault right? The whole article above is about how great Verizon is within the US. Have you ever looked at how much canadians get charged to use data even within they're own country? Way more than you were paying on the plan before. Maybe you should of kept your plan instead of switching it around all the time? But if you want one of the tow large carriers like Verizon and ATT. Verizon has the better of the two in terms of data roaming rates. (Call rates international are about the same between the two worldwide)

Verizon:
$30 = 75MB Canada
$100 = 200MB Canada

ATT:
$24.99 = 20MB Canada
$59.99 = 50MB Canada
$119.99 = 100MB Canada
$199.99 = 200MB Canada

posted on 07 Mar 2011, 13:46

4. networkdood (Posts: 6282; Member since: 31 Mar 2010)


AT&T rates for roaming are for all eligible countries - not just for CANADA as you have listed and there are more eligible countries for roaming with AT&T....

posted on 07 Mar 2011, 13:47 1

5. networkdood (Posts: 6282; Member since: 31 Mar 2010)


LOL, wait until they do this test again with VERIZON iphones - that should lower the call quality of VERIZON...

posted on 07 Mar 2011, 15:13

6. snowgator (Posts: 3260; Member since: 19 Jan 2011)


Just out of curiosity- Does anyone know how much of a tower advantage (in numbers) Verizon has on AT&T,Sprint and T-Mobile?

posted on 07 Mar 2011, 22:33

7. jon897 (unregistered)


iphone on verizon is clearer..cdma always holds a better connection

posted on 07 Mar 2011, 22:34

8. jon897 (unregistered)


It's GSM that has greater compatability

posted on 08 Mar 2011, 13:20

9. notaboutinternational (unregistered)


sooo....if the whole article is NOT about international roaming...why are almost half the comments about intl? LOL

posted on 10 Mar 2011, 15:37

10. datboy98 (unregistered)


I have T-mobile and I have some issue as well as most with cellular phones, but it works well. We do have a couple of 4G phones in the house and they work very well, I am personally waiting to find out where the LG optimus 3D ends up or the HTC doubleshot. Either I am staying with T-mobile for price and usability.

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