(Posts: 130; Member since: 02 Dec 2009)
Of course Tom Sugue is going to back up the merger. He, and every other C-level executive in t-Mobile will probably make an ungodly amount of money as per the merger agreement. Why lose that opportunity by getting fired for saying something against the merger.
As far as the merger, I personally could care less. Where I live AT&T coverage sucks, and T-Mobile sucks worse. If you add dog crap to a pile of horse crap, you still get a pile of crap. YMMV
(Posts: 100; Member since: 21 Jun 2011)
When it all comes down to it no one really knows what will happen if AT&T buys T-mobile.
They could completely overcharge customers, have the customer service get crappier than it already is, and start the 2nd Geat Depression.
Or they could expand coverage, provide more 4G towers, lower prices because of the new customers, start an innovative war, and have customer service rise because of the new employees.
But I do know for certain that the FCC won't let a monopoly (or duopoly) last too long.
Let's just play the waiting game.
(Posts: 40; Member since: 05 Feb 2011)
He meant GEEK depression...lol
I'm under the believe that Sprint will make out quite well with this merger. I think AT&T's reputation is even worse than Sprint's was back in 07 when they stopped gaining customers. So AT&T-Mobile forms...but you still have a god awful amount of angry customers who want nothing to do with even retro AT&T. And imagine all those T-Mobile customers now dealing with the bottomless pit that is AT&T's support. Not to mention the higher prices. Some may try to go to Verizon looking for better service, customer and network wise. Those who cannot pass the credit check or just want cheaper prices will go to Sprint. In fact, in today's age, a lot of them may opt for Sprint because they have a pretty big 3G footprint and cheap prices.
The behemoth that could be AT&T-Mobile won't last forever and if you have a mass exodus like I think there will be, it won't matter if you have the most customers. Not if you're just going to lose them in a matter of years...but that's just my guess...
(Posts: 14255; Member since: 19 Dec 2008)
I also think that there will be an exodus but it wont be pronounced. Many of Tmo's customers are locking themselves into the new supercheap plans so ATT cant mess with their contracts after the merger. So instead of everyone leaving en masse, ATT will have some time to get their crap together and make the Tmobile customers happy.
I dont think that they will be nice enough to keep the Tmo customers happy and they will eventually leave, but it will be a steady flow of people not a giant lump of deacts.
I also think Sprint stands to gain the most from them as they are closest in pricing. VZW is about 40% more expencive than Tmobile. Its not about credit, its about "if im used to paying 79.99 for unl everything and 42mb/s service, why would I pay 140 for a tiered plan with slightly slower LTE (30mb/s) service.
I don't know...you have to remember that AT&T locked a lot of people in contract last year with that higher ETF. Next summer, all of those folks' contracts will come up. Sprint had the same thing happen to them. First people started leaving slowly and as more contracts came up, more people left...to the point where they lost more than a million customers for a couple of quarters. But nowadays, that hatred is more pronounced as more people hear other folks' complaints and say, "Yeah, that happened to me too..." AT&T won't get their stuff together because even now as they see their customer base slowing, they are still slow on network upgrades and rolling out LTE. These are old hats in a very fast paced tech world. Verizon on the other hand has been VERY aggressively moving forward to the point where even I'm surprised.
I don't want to see the merger happen, but if it does, I hope I'm right and Sprint thrives off of AT&T's customers.
(Posts: 14255; Member since: 19 Dec 2008)
i was just talking specifically with the Tmobile customers. Tmo is doing a lot to lock in customers to new plans. Of course, the new plans that have launched are saving people so much money that they are happy to relock. Most family plans save around 20-50 a month with the new plans compared to the old... thats a lot of scratch.
(Posts: 41; Member since: 10 May 2010)
Get a clue, Mr Sugrue!! This is not about spectrum, it's about service. It's about the customer, not what is good for the bottom line. You are basically taking a dump on your customer base to save your bottom line.
(Posts: 37; Member since: 02 Jun 2011)
What's good for the customer is ultimatley good for the bottom line, but they don't teach that in MBA school.
you guys are crazy sprint is only 5 dollars per person cheaper than att and their service is alot worse... i have been an att customer for 10 years and never had any problems besideswith the iphone... and their customer service for me has been awesome i really want to know how many of you ppl complaing have had att cause i never have problems with service
Conversely - you indicate in your post being an AT&T customer for 10- years. What are you basing the service claim on? And where is the $5/ person coming from? AT&T customer service is rated worst in the industry currently - This is 3rd party generated publicly available information. It's great YOU have had a great experience w/ AT&T - but the % of thier customers that can say that is far less than thier competition currently.
response to jaime...not quite my phone friend...if we look at smartphone plans HELL TO THE NO, ATT IS WAY EXPENSIVE. dont get me started on family plans with smart phones its about $25 more...check yourself homie before you wreck yourself..
(Posts: 298; Member since: 27 Apr 2011)
All in all, any wireless debate can be summed up by one Factor. Service. The kind of service one customer has versus another customer can vary greatly or be somewhat similar. That's why 3rd parties do these surveys to find out who truly has the better Service of the carriers currently offered. AT&T is currently dead last which I find rather pathetic given the fact they are #1-2 (depending on your way of counting devices) in number of subscribers. With a large carrier you will have lots of complaints, but if that were the major reason, why is VZW doing so well in customer satisfaction? I would love to see AT&T's customer service take a giant leap in excellence if they merger were to go through, however given the current trends i deem that highly unlikely.
So I'll now step off my soapbox. Good day to all!
(Posts: 46; Member since: 17 Dec 2010)
Seems that this deal is going through unfortunately. So much for competitive pricing and good service. ATT will soon be the the monopoly for all GSM phones in America.
T-mobile live foverer!
This deal needs to fall through. I cant afford to lose my 4g equivalent speeds....I get on average between 3-4mb. AT&T and Sprint are slow as hell, I did many tests. I don't know about verizon. And voice coverage is awesome, i don't care what people say.....half of those people who talk crap never even had T-mobile service.
NO ACQUISITION! T-mobile just needs to find how to better penetrate in the market.
(Posts: 80; Member since: 13 May 2011)
First of all the reason AT&T is acquiring T-mobile because their service for 4g is good and it will give at&t the towers they need to impliment a reliable lte network. Verizon jumped the gun they didn't get the towers up to support 4g that's y not all their phones that are coming out are on the 4g lte network! AT&T's service and reception will blow verizon out of the water and i don't know if you guys have called verizon customer service but it SUCKS. It SUCKS worse than AT&T. I've had both services and AT&T is always willing to work with you Verizon never did help me or work with me. It could be bad but this merge could be very good too. don't knock it til happens.