Microsoft Surface 2 and Microsoft Surface Pro 2 are both affected by overheating and dim screens
A Microsoft spokesman says that the company is aware of the problem and is working on a update that will prevent the dimming from taking place. Until the update is sent out, you can let an overheated device cool down for a minute or two and according to the spokesman, the screen will return to the previous brightness level.
Microsoft has been marketing the Surface 2 as a tool for multitasking, so to have multitasking set off this behavior is not a good sign, especially after the company wrote down $900 million in Microsoft Surface RT inventory for its fiscal fourth quarter.
1. darkskoliro (Posts: 990; Member since: 07 May 2012)
Hopefully a fix comes soon, I was seriously considering this tablet.
20. joey_sfb (Posts: 3006; Member since: 29 Mar 2012)
I suggest you take note of surface thickness and their power adapter if mobility is important to you.
21. darkskoliro (Posts: 990; Member since: 07 May 2012)
What are you suggestions for alternatives? I need one for university next year when I go overseas
22. Finalflash (Posts: 1811; Member since: 23 Jul 2013)
Asus tablets are the only ones that come with a keyboard (the transformer type) if you are looking for serious typing ability. The keyboard is good and has added benefits as well. Most of the cover based keyboard units aren't great for extended typing since the keys feel mushy and what not. They can be used though if you are willing to put up with it or aren't going to typing essays on them. I think the iPad has that kind of cover. Aside from that you could go macbook air or some other thin laptop.
26. darkskoliro (Posts: 990; Member since: 07 May 2012)
Think I might get a TX300, the screen size increase is much appreciated for me
3. Sire3008 (Posts: 87; Member since: 26 Sep 2013)
This is to say that appropriate testing was not done before release!!
4. jroc74 (Posts: 5009; Member since: 30 Dec 2010)
Extremely funny considering MS doing the "I'm better than you" ads aimed at the iPad and Samsung tablets...
You reap what you sow....
34. soverymerican (Posts: 1; Member since: 30 Nov 2013)
Surface Pro 2 runs steam games, even some AAA games in low res and settings, and full Windows programs. iPad Air runs Candy Crush.
Guess which one runs hotter.
35. jroc74 (Posts: 5009; Member since: 30 Dec 2010)
Thats not the point. That doesnt excuse the hardware from overheating. If thats the case...every desktop PC would overheat all the time. Every laptop would overheat all the time.
5. Airforce (Posts: 63; Member since: 24 Jul 2012)
AM not suprised the Windows operatings system and the cooling mechanism is NEVER AS RESPONSIVE AS THAT OF A MACbook pro laptop or any Apple device....FYI GUYS am not really an APPLE FAN BOY...but TRUTH BE TOLD....
8. CanYouSeeTheLight (Posts: 870; Member since: 05 Jul 2012)
So you are comparing a laptop with a tablet? Nice try, ASUS also has nice cooling systems fyi.
14. brrunopt (Posts: 531; Member since: 15 Aug 2013)
Apple ? good cooling ? they heat up like hell...
15. woodshop20 (Posts: 459; Member since: 14 Sep 2013)
Don't get me started about Macs. I've seen so many pf their Nvidia and aMD graphics chips get fried due to excessive heating.
17. TheUndernet (Posts: 12; Member since: 26 Sep 2013)
um no....2 of my friends got the MBP....just on 3 months of usage, both MBPs overheated and keyboard and touchpad would no longer work, still under warranty they got them serviced ... both users were gamers and we all came to one conclusion ... MacBook Pro is NOT suitable for gaming
27. TechBizJP08 (Posts: 495; Member since: 25 Mar 2013)
Better not say anything you don't really know..
6. brrunopt (Posts: 531; Member since: 15 Aug 2013)
"Some units " seems to be the operative part
7. amirlukmanhisyam (Posts: 40; Member since: 26 Jun 2012)
Luckily there's an alternative for Surface RT 2 which is Lumia 2520 but for Surface Pro 2 I guess there's some OEM that making one as well?
9. jarnts (Posts: 12; Member since: 26 Oct 2013)
Yes, it is some units. I have both a Pro and a Pro 2 and the Pro 2 is noticeably cooler than the first generation running the same tasks. Not the mention the display is brighter and more colorful. Who knows how many units are affected; however mine and the few we have at work are running great and much cooler than the first generation.
10. kindabring (Posts: 4; Member since: 26 Jan 2012)
hahaha..microsoft focus on ur product..not on google's product..
11. sonisoe (Posts: 329; Member since: 06 May 2009)
dimming may be fixed, bur not overheat ? but i think overheat is more of a hardware (internal architecture design, cpu) fix, so tough luck
12. xfire99 (Posts: 542; Member since: 14 Mar 2012)
Microsoft can make an ads about this.
Surface is so hot, so it can boil eggs at back. Other Tabs Doesn't.
Np cooking plate at back? No thanks. :))
13. GrapeEyes (Posts: 247; Member since: 01 Sep 2013)
Music to my ears. Surface will be scrapped next year and the Nokia Lumia 2520 series will be running the show :)
16. VLaRueC (Posts: 121; Member since: 18 Dec 2012)
Bogus article. Anyone with a Surface Pro 2, myself included, will tell you this doesn't happen.
19. bigwavesurfer4 (Posts: 10; Member since: 13 Jun 2011)
I agree with VLaRueC, my surface 2 has never had a "heating issue". This article makes it seem like the casing gets so hot it burns your hand. Any laptop, phone, or anything i've had warms up as a result of labor intensive apps, games, and video streaming. For a site that deals exclusively with these products, I think it's funny that they make a big deal out of it. It makes a consumer like me say...has phonearena ever used a tablet or phone before?
24. jroc74 (Posts: 5009; Member since: 30 Dec 2010)
For the last 2 posters saying BS:
"Both new Microsoft Surface tablets are suffering through the same problem. Some units of the Microsoft Surface 2 and the Microsoft Surface Pro 2 are running into issues with overheating.This results in the screen on the affected tablet dimming to the point where the device cannot be used. Apparently, the new Surface tablets run hot when the user is playing games or while multitasking."
"Surface devices may dim the screen as thermal temperatures rise from extended, high CPU intensive activities - like gaming."
The screen dims when temperature rise. Motorola phones had this feature a few years back. Its not just about overheating, the screen dims in an attempt to cool down. Its in the article...
25. Edmund (Posts: 656; Member since: 13 Jul 2012)
How convenient of phone arena to publish this on black friday . Those kickbacks from google must generous ones.
28. VLaRueC (Posts: 121; Member since: 18 Dec 2012)
I still call BS. My screen wows everyone who plays with it. Even my nieces and nephews put down there iPads to play with it.
29. AfterShock (Posts: 2812; Member since: 02 Nov 2012)
Guess they can't handle moar cores very well.
30. 7thspaceman (Posts: 1101; Member since: 14 Feb 2011)
notice the Article said that some of these tablets have this problem not all of them .this is a software bug that can be fixed with an update,.The Surface Pro 3 should be upon us soon.we should see it the January CES 2014 line up of products. The surface RT got it's great good update in the form of the Surface 2 and it runs as smooth as silk. The Surface Pro 2 needs it's case update that will make it slimmer and lighter than the current model.
31. spectrums (Posts: 127; Member since: 14 Nov 2013)
Garbage Tablet!!! Failure Tablet!!! Go Home Surface!!!
33. 7thspaceman (Posts: 1101; Member since: 14 Feb 2011)
what did I say wrong the CES show is in January Microsoft is sure to show off the Surface 3 and other goodies some where in the town where it's held
I can't wait to see what they come up with. Windows 8.1 has caused the creation of a lot good and bad Hybrid tablets/Notebooks ect. it will be very
interesting to see what MS and it's OEMs Have coming up in the CES show this year.
32. LikeMyself (Posts: 290; Member since: 23 Sep 2013)
Good for you for not having included a fan :(
Don't you know fans are the best for cooling?
Remember PS2 original and PS2 slim which didn't have a fan!!!
36. almostdone (Posts: 126; Member since: 25 Sep 2012)
Thats why I would never trust a Microsoft Lumia phone.
There XBOX had the same issues. They are not really good with hardware...
37. 1time (Posts: 2; Member since: 30 Nov 2013)
IT's a SOFTWARE ISSUE SOFTWARE ISSUE, HAVENT YOU RED THE ARTICLE ABOVE.
SOFTWARE ISSUE. (Besides, Surface has better performace than other computers/tablets with same hardware, in games. Why? The reason I heard was it has better cooling).
IT SAYS IN ARTICLE THAT IT WILL COME AN UPDATE ON Windows Update!!!!!
38. 1time (Posts: 2; Member since: 30 Nov 2013)
Besides, it has outflow from two sides, which is very uncommon, and two fans also uncommon. Probably thats why it perform better than both i.e Dell XPS 12, Sony Vaio Pro 13. Which have same graphic card...
I never heard or seen anyone having this issue, and like it is written in the article above, it's an SOFTWARE issue... That apperently only is for a few custumers. google it, and you won't find a thing. Try it.