Cell phone buyers vocal cords say Apple iPhone, but their actions say Android
There seems to be a disconnect between what future handset buyers are saying and what they are doing. During the last 2 summers, the Apple iPhone beat out Android by a big margin by those planning on purchasing a new phone within 90 days. In fact, the iPhone has always matched or surpassed Android in every quarter since ChangeWave started this survey. Yet, despite all of these intentions, over the last year Android phones have outsold the Apple iPhone in the States. It could be that many buyers are unaware that the iPhone isn't available for their carrier's network and just answer that they plan on buying an iPhone because it is the only model they know. Or, minds could be changed once a rep shows off the features on an Android model.
Still, the survey shows that an amazing 70% of Apple iPhone users are "satisfied" with their handset as opposed to 50% of Android users and just 26% of BlackBerry users. If we can assume that dissatisfied users switch platforms, these figures could forecast an upcoming surge in iOS buyers once some Android owners find that their 2 year contract has expired.
source: ChangeWave via mocoNews
Most of those planning on buying a new cell phone in the next 90 days pick the Apple iPhone (L), while the actual purchase tends to be an Android model (R)
21. remixfa posted on 18 Jul 2011, 15:58 14 6
what i think the survey shows is that "iphone" is the same as "smartphone" for most people who dont know the difference. So clearly that shows apple's advertising has been a huge sucess. Of course, until people that "iphone" and "smartphone" are not always the same, its going to skew results
66. remixfa posted on 18 Jul 2011, 18:27 6 1
concidering the source, ill take it as a compliment. So, I always wondered.. are you and Taco related?
Studies? How about the last 4 years in the cellphone industry since the iphone has been launched. 4 years of personal data from myself and coworkers of multiple stores and companies that would tell u the same thing.
To many people iphone and smartphone are ambiguous. They dont always mean they want "the iphone" as much as a "touch screen smartphone"
How is that some slight at apple? Like i said in the OP, its a testament to Apple's marketing genius. It was a compliment. Only low reading comprehension idiots like you and Taco would take that otherwise.
60. CRICKETownz posted on 18 Jul 2011, 18:07 3 1
I guess the only thing about the Apple compliment is that you give credit to the success of the iPhone based on advertising & not bc of what the phone can do which appears to be an undercut to some readers. That would be my guess on why taco is firing shots at you. I could be wrong tho...
76. E.N. posted on 18 Jul 2011, 18:54 1 0
There's always a show from both sides in Phonearena lol.
But 70% satisfaction sounds pretty damn good though. But wait, Apple's amazing advertising is probably tricking me to think I like the iPhone but I really hate it deep inside. I guess those commercials on FaceTime with the mute, pregnant lady, and graduating high school chick were that great and really hit it home, huh? I think I'm catching on really fast. The power of advertising is that amazing, wow
121. remixfa posted on 19 Jul 2011, 07:10 1 0
Could u explain to me exactly where I slighted apple? IN DETAIL.
Unlike you I'm not a diehard. I may seem like it sometimes having to correct all your untruths, but I'm not. Unlike you and gemini i can actually give credit where its due.
26. BobbyTaba posted on 18 Jul 2011, 16:00 7 1
Google should put limits that the low end phones now should have a 1ghz processor. Ppl would get a better experience with android then
32. taco50 (banned) posted on 18 Jul 2011, 16:12 6 13
that would cut into the crapdroid market share. Google doesn't care about user experience. They want market share so they have more people to advertise to.
84. protozeloz posted on 18 Jul 2011, 19:29 3 0
Dude most of the top selling Android phones are high end or where high end when they started selling
126. protozeloz posted on 19 Jul 2011, 08:07 0 0
not at all
142. Sniggly posted on 19 Jul 2011, 10:24 0 0
Sorry, Nexos, not true. The original DROID, which definitely didn't have a gig processor, got Froyo.
152. gmtrenz posted on 19 Jul 2011, 12:51 0 0
If thats true why is the cricket huawei ascend 2 running 2.3.3 gingerbread on a 600mhz cpu?
50. 530gemini posted on 18 Jul 2011, 17:19 2 5
What sniggly? No calculations? Or are you still trying to cook up some figures? Lol.
132. Sniggly posted on 19 Jul 2011, 08:47 1 0
Nope. Just chilling. I don't have any percentages to convert into solid numbers using what Phonearena gave me using 7th grade math that you won't understand anyway. Besides, what do you care? You'd immediately baselessly attack me and accuse me of trying to make Apple look bad anyway, despite the fact that any screwing with Apple's numbers would have a directly proportional effect on Motorola's numbers, for better or for worse.
149. Rich (unregistered) posted on 19 Jul 2011, 11:17 0 0
it def is the case that people just say 'iphone' meaning smartphone. ANYONE that knows jack about phones like my ants and uncles see my phone and say "is that an iphone?" or "ooo u have an iphone!" and im like "ummm... no! i dont!"
3. jommmm (unregistered) posted on 18 Jul 2011, 14:33 3 2
Actions speak louder than words! Lol
4. taco50 (banned) posted on 18 Jul 2011, 14:53 6 11
Interesting survey, but it makes sense when you think about it. People want the iPhone, but it was until very recently only available to AT&T users. I expect a big surge on VZW this year and next year with a new model coming out and customers coming out of contract. If T-Mo and Sprint get it the results of this survey may be much closer to reality.
Also 70% of iPhone users are satisfied compared to only 50% of android users is very telling as far as which OS people prefer. You can't say isheep because it's people using android that aren't happy with it.
It's going to be a dark year for fandroid trolls. I expect a mass exodus to androidcentral maybe? Or maybe they will all jump the bandwagon to Windows 7? As long as it's not Apple.
7. Sniggly posted on 18 Jul 2011, 15:06 8 6
Or maybe people will buy the more expensive and better Android phones. And no, the guy below me is not me.
25. taco50 (banned) posted on 18 Jul 2011, 15:59 4 5
Not sure what you mean by "better". There are more expensive phones though yes
83. Sniggly posted on 18 Jul 2011, 19:25 2 2
Better: faster processors, more flash memory, more ram, newer versions of Android, better hardware. Trouble is, there have been some s**tty Android phones, usually on the cheap (and therefore high selling) side. Take the LG Ally for instance. Total piece of s**t, with the usual LG hardware and software issues. But it sold well. Motorola Devour and Citrus: pieces of s**t, but they sold well because they were cheaper.
Also remember that iOS's numbers, while higher than Android's, still aren't anywhere near 100 percent. Considering that each new iPhone is a premium product at the top of its class, it doesn't have nearly the forgiveness factor that Android does in a survey like this.
Note: I'm not saying that iOS I or the iPhone is bad. I'm just saying that you're currently occupying a glass house.
13. droid.rv posted on 18 Jul 2011, 15:27 3 4
when u say iphone, u mean iphone4 or may be even 3GS. no doubt these are great smartphones..and what the survey says might be quite true. but it can't be true about android phones, because the android world is full of legends like droid3, galaxy s2, xperia arc, play, atrix etc. ..and at the same time, blunders like xperia x10, x8, galaxy 3 and many more. take the same survey with SGS II or atrix users. i don't think the result would be anything less than 99.9%.. :P :P
20. taco50 (banned) posted on 18 Jul 2011, 15:57 4 4
So the survey is only right if android is winning? And 99.9% of android users with those phones are satisfied? How can a comment like this be taken seriously. Research directly contracdicts what you're saying.
38. remixfa posted on 18 Jul 2011, 16:29 7 2
i think the point he was making is that people that are dissatisfied with android "generally" have the low end sets.
People with the hardware generally have higher opinions of their phones. If you were running an iphone2g and all ur friends were on a i4, how "satisfied" would u be? lol
53. DoesntCare (unregistered) posted on 18 Jul 2011, 17:29 2 0
still, the lower end phones are a part of the entire android market so it should still be considered in surveys. you cant factor in just the high-end phones right? that's precisely where apple has an advantage as it gives consistent customer experience on its phones.
54. 530gemini posted on 18 Jul 2011, 17:29 4 0
@remix. Regardless whether it is a low end or high end device you got. If your device performs well, you should be satisfied. When you buy a low end device, you should know that it wouldn't have all the bells and whistles, and you probably should be aware of that, otherwise, you would've bought a high end device instead.
67. remixfa posted on 18 Jul 2011, 18:39 1 1
very few people are ever truely "satisfied" when they buy low end. they do it out of financial need or because they dont believe they need the features. Then they find that cool app they cant run and get grumpy about it. That affects user satisfaction. Are there happy people on low end devices? Definately. But how many people would rather have a Geo Metro over a BMW 5 series?
96. 530gemini posted on 18 Jul 2011, 23:20 0 1
@remix. I wouldn't buy a Geo Metro and complain that I am not satisfied coz it can't hit 60 in 5 seconds. Come on. Be reasonable. You should know the device that you are getting and judge it based on that. Unless you're telling me that android users are unreasonable and they expect a dual core performance from a single core low end android device and that's why they are not satisfied with it.
122. remixfa posted on 19 Jul 2011, 07:14 2 0
right, because people never get envy of what others have. That envy drives down the satisfaction of what they currently have since they want something else.
To deny that simple truth either shows how blind and one side your arguements are, or your so filthy rich u have the best of everything..
and something tells me your not filthy rich.
72. taco50 (banned) posted on 18 Jul 2011, 18:46 0 1
I did my own study with droid x owners and only 40% are satisfied.
95. Sniggly posted on 18 Jul 2011, 22:53 3 2
Yeah? What was your sample size? What questions did you ask? How did they respond? What demographics were they a part of?
18. SuperAndroidEvo posted on 18 Jul 2011, 15:46 6 4
I think people are starting to see the difference between iOS & Android. These new Android phones can do so much compared to the iPhone 4 that the average customer is now starting to realize this. I mean the trend is happening world-wide, not just in the United States of America. Android is giving something different to those long time iOS users. It's human nature to get bored, since Android keeps innovating & iOS keeps on staying in its own funk. The iOS users are slowly looking at Android & seeing the difference thus the outselling of iOS by Android! People want new & fresh. Apple has nice phones, but the interaction with that nice phone is getting old & it's driving Android sales even more. Android may have 1 current OS Gingerbread, but the beauty of Android is that you can have Sense, TouchWiz, the new Blur, whatever LG calls their UI & stock Android. People have options & choices with Android, unlike iOS. That is on the mobile phone aspect Android, the same can be said of the Android Honeycomb tablets also. So people can stay with Android & still have a different experience. After you 2 year contract is up with your Android phone or tablet you can have a totally new experience & still stay with Android. All you need to do is buy a HTC, Motorola, Samsung, LG, Sony, Pantech, or so on. You can't do that on iOS. It's the same iOS on the iPhone & the iPad. People are getting bored with it! The normal non fanatical iOS user wants something different & maybe those people are going to Android, Windows Phone 7 or whatever catches their eye. The correlation it there, bored = change. People want new not old. Apple may have cool looking phones but their OS is very lackluster! Maybe the public is starting to see that!
22. taco50 (banned) posted on 18 Jul 2011, 15:58 4 3
How from this survey are you getting that people don't like Apple when the results are completely the opposite?
29. SuperAndroidEvo posted on 18 Jul 2011, 16:05 6 4
Not from this survey, from real life numbers. Android is outselling iOS in the United States of America & in the rest of this world of ours we live in! I know of at least 10 people I directly know who have switched from iOS to Android for the reasons I mentioned above. I am willing to bet this IS happening to more & more to people out there! I don't think it's an isolated event or a coincidence. I really think people are starting to get bored with iOS.
34. taco50 (banned) posted on 18 Jul 2011, 16:15 3 8
It's not. People who don't have a choice get android. Also children who value live wall paper or can't afford a good phone.
37. SuperAndroidEvo posted on 18 Jul 2011, 16:28 6 3
I had a choice & I got an Android. I can afford an iPhone 4 outright if I wanted it, but I chose Android. I am no child & I don't have a live wall paper. BUT it's nice to have a choice & put a live wall paper if I want. For me to do that on iOS, I need to jail break my iPhone & VOID it's warranty. So you live restricted while I live unbound!
40. zuno gyakusatsu posted on 18 Jul 2011, 16:37 3 4
you do realize that rooting your silly android phone isnt covered by the manufacturers warranty either, right?
43. SuperAndroidEvo posted on 18 Jul 2011, 16:44 5 3
When did I say in any of my posts that I rooted anything? I most definitely know that rooting my Android phone will void the warranty! Thank you so much captain obvious. I am VERY happy with my HTC Evo 3D just the way it is right now my good sir. I love how you tried to put words in my mouth. When did I insinuate anything of the sort? lol
47. rican posted on 18 Jul 2011, 17:13 2 0
maybe not manufacturers but sprint cares less if its rooted or not.
93. CRICKETownz posted on 18 Jul 2011, 22:13 0 1
Just b/c the options aren't the same as Android doesn't mean that a user still doesn't have a choice. The options that iPhone has are sufficient for me. Live wallpapers, widget customizations...all these things to me are lackluster and don't really matter. But the that's nature of opinion, everyone has diff. priorities. What i hate about the Andriod/iOS arguments are that Android users make it seem like its wrong to not be so excited about Flash or customization or the "options" that they are interested in.
120. SuperAndroidEvo posted on 19 Jul 2011, 06:55 1 0
Nobody ever argues that. iSheep say that live wallpapers, widget customizations & other things don't matter, like you just did. We say that even if your personal preference is not to use those features at least we can use them if we ever change our minds. iSheep not iOS users say they never want those features & that they don't need them. Some iOS users want those features & they go as far as jail breaking their iPhones to get those features. I don't care if you NEVER want to use Flash, but to say that it’s a pointless feature that doesn't matter is wrong. Every smart phone on Earth has Flash, the only one that doesn't isn't really a smart phone at all. It's a feature phone called the iPhone. It's an iPod first then a phone. It's definitely NOT a smart phone! You are right it’s a matter of opinion, but to say it doesn’t matter that is wrong. To say your preference is not to use those features is different than saying that those features don’t matter at all. That is the principle argument between not iOS users & Android, but from the iSheep & Android users. I have said this once & I will say it again. iOS users are NOT iSheep. They are 2 completely different groups of people.
41. remixfa posted on 18 Jul 2011, 16:37 4 2
if that was true, then why does the $50 iphone3gs still outsell the iphone4?
taco.. your an idiot. i just want to drive that home. your isheep hatred just makes u dumber.
57. 530gemini posted on 18 Jul 2011, 17:42 2 2
@superfandroidevo. Android only has a bigger market share. But the iphone is still the bestselling smartphone in the world. And really, you should not drag your friends and relatives in your posts because we don't know any of them, and it gives a poor impression of your debate skills.
113. dionddc posted on 19 Jul 2011, 02:08 3 1
In business, many companies would prefer their OS to sell more than the actual phones themselves.
A gain in market share is much more desirable than profit.
What people like you don't understand is phone sales don't mean anything. How are you to know that if Android only had 1 model, that every Android owner right now would've bought that one model, or if some of them would've bought an iPhone? Judging by the recent sales of the Galaxy S II, which have basically matched the sales of the iPhone 4 (excluding US sales, as the Galaxy S II is not yet available in the US), I doubt many owners would switch to iPhone, but rather, get a Galaxy S II. And that's just one Android phone. Imagine how much the HTC Sensation will sell, as well.
No one cares about the best selling smartphone. The best selling smartphone operating system is Android. Android wins. iOS loses. It's as simple as that. More people have the OS I am using, less people have the OS you are using.
You just look at the smaller picture - cause that's the only way you can attempt to show how well the iPhone is doing. If you look at the bigger picture - Android is dominating. It's Windows vs. Mac all over again, the only difference is Google has taken Microsoft's place - and you still can't accept Apple's fate as a closed system. Apple vs. the industry - my bet's on the industry.
123. SuperAndroidEvo posted on 19 Jul 2011, 07:15 1 0
530gemini, the ONLY reason the iPhone is the best selling phone in the world is because it's the only phone Apple makes. Android is made by so many manufactures. Android is the #1 OS in the world. So let's say the HTC Evo was the only Android phone in the world then HTC Evo would be the #1 phone in the world because of the Android installation base worldwide. That number would incrementally dwarf the iPhone! So that little argument you always state is so old & tired. Android is #1 on the Earth & the numbers are exploding exponentially. Over 500,000 activations daily is an exaggeratedly huge number. I can’t even fathom how popular Android really is. iOS doesn’t even get close, Apple can’t touch that! Those are the FACTS! Android is #1 & they are running away with it!
55. 530gemini posted on 18 Jul 2011, 17:38 2 3
@superfandroidevo. Is that why the iphone is still the bestselling smartphone? Is that why a lot of android users from Verizon switched over to the iphone4, and more is expected to switch after the 2 yr contract of their android phone from Verizon expires? That just proves that a lot of users bought android devices as an alternative for the iphone. It also proves that android devices don't really offer more. To prove my point. 70% of iphone users are satisfied with their iphones, while only 50% of android users are satisfied with their android device. That's a clear indication right there that iphone users are unlikely to switch and android users will more likely switch to another platform once their contract expires. So your claim that iphone users are bored is obviously wrong, or else, why would iphone have a higher satisfaction rating?
114. dionddc posted on 19 Jul 2011, 02:12 1 0
It's only the best selling smartphone because those who desire Android devices have so many to select. If there was one Android device, that Android device would outsell the iPhone.
Don't say I can't assume, because you're doing the same thing by saying the opposite of what I just said.
Android is going to keep growing - to prove my point, Android gained 5.1% in smartphone market share, whilst Apple only gained 1.4%.
Read the title of this article - "Cell phone buyers vocal cords say Apple iPhone, but their actions say Android" - doesn't that show you how stupid you are arguing about what's going on? Say whatever you want, Android is beating iOS.
124. SuperAndroidEvo posted on 19 Jul 2011, 07:35 2 0
530gemini, the reason why iPhone has such a high satisfaction rating is because the people who did that survey are the same people who think the Apple iPhone 4 is a 4G phone. lol People who truly & finally understand the difference between what Android offers compared to iOS usually switch to Android. It's like the example I stated in a previous post. These are people who their 2 year contracts expired & when they went to get a new phone, like an iPhone 4 they saw that there are WAY better Android phones out there for example dual-core phones as opposed to the over one year old tech on the iPhone 4. People are smarter that you think, people are not falling for the "if it's Apple it has to be the best" junk. I truly think that iOS is getting boring to the long time iOS user. People want new & different experiences. iOS is not giving that to the public. Ohh & by the way the people I am referring to are well informed business colleagues from different corporations whom I visit during my business trips who got the iPhone 2 years ago because it was the best at the time. They again want the best now that their contracts are up & guess what, this time Apple's iPhone 4 IS not the best phone out.
5. isuck (unregistered) posted on 18 Jul 2011, 15:01 8 2
just more false information being distributed by the fanboy network. iphone is dying and everybody knows it. the proof you say? well look at everybody's phone. android. who is doing all the suing lately? apple. obviously they are losing market share big time and innovation is not happening fast enough. so what do you do? sue everybody that is gaining ground on you and surpassed you. the fanboy sites see this and come up with bogus stories and tainted survey's to convince us that the isuck is still what is was in 2008. NOT!!! Wake up sheep!!!!
24. SuperAndroidEvo posted on 18 Jul 2011, 15:59 5 2
No that is not Sniggly. taco50 you should know that by now. Just to keep things straight it was not me either.
9. Paden posted on 18 Jul 2011, 15:14 2 0
iPhone increased market share by 2% (estimated) didn't it? Also, satisfaction retains current customers and gains new ones.
58. 530gemini posted on 18 Jul 2011, 17:48 1 1
@isuck. Iphone is dying? Well the stock market totally says otherwise. In just yesterday's article, the iphone is still the bestselling smartphone in the world. And the biggest sign that the iphone is not dying is, you would'nt waste your time on a dying platform :)
115. dionddc posted on 19 Jul 2011, 02:14 1 1
The market share of an OS is much more to brag about.
Android is beating iOS. Try again.
8. Droid_X_Doug posted on 18 Jul 2011, 15:12 0 2
I wonder how much the delay in release for the new iPhone (4S/5/Whatever) is impacting the survey results on the buy side? Who would want to sign up for a 2 year contract for an iPhone that everyone knows is going to be replaced by a new and improved iPhone in the next 2-ish months?
59. 530gemini posted on 18 Jul 2011, 18:06 2 2
@droidxdoug. And android OEM's only release 1 android phone every 2 years right? Lol.
10. dandirk (unregistered) posted on 18 Jul 2011, 15:16 1 1
taco... not saying this is true...
But one could make the leap that the android users that are not happy with it (at least a portion of the 20% difference in 50 vs 70%), cause they wanted an iphone but it wasn't offered with their carrier... "its not an iphone so it must be worse"
While I note that a) apple marketing is genius and b) apple makes great "simple" devices for the masses. I think the above is a bit of a stretch but there are people out there that think like that.
Our CIO was a woman who couldn't wait for Verizon to get the iphone.... I informed her android offers many of the same features and is pretty close... she just stared at me blankly and changed the subject. NO INTEREST at all, and I will tell you its NOT cause she was "informed" in tech and she preferred the iPhone for technical merrit.
The woman above is a VERY common consumer. Apple's marketing and product design has catered to this type of consumer. With some "hipster" factor too...
My opinion on the whole thing... while the analogy isn't perfect... its just the same as DVD player (iphone) vs HTPC (android).
DVD players generally always work and are simple to use but are controlled by the manufacturer. The do all the basics well and some advanced stuff, but are generally limited in some customization.
HTPC can do almost everything a DVD player can do and 10 other things... but is a more difficult to setup and get exactly the way you want (but you can do virtually anything). Also higher risk of break-down. There are also many more flavors and configs available.
Each has their market and consumer. Apple plays to the larger market because when it comes down to it, its NOT # of features. Its # of features that the market uses and if it works. Why spend labor on features only 1% will use?
Most people check their mail, read facebook and play angry birds...
17. taco50 (banned) posted on 18 Jul 2011, 15:38 2 4
Well that makes sense if they have never used the phone. Once you have the phone and you use it daily you can no longer say they like it just because it's Apple. If the phone didn't work well people would be dissatisfied with it. If the phone works great and does everything you want then you're satisfied. From the satisfaction results I'd say Apple is doing a better job than android making phones for the majority of consumers. Doesn't mean android won't work better for some people. Just comes downt to what you want in a phone.
49. rican posted on 18 Jul 2011, 17:18 2 1
you can also say that about microsoft and apple (dvd) and linux (htpc).