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72% of mobile network users expect their carrier to provide good performance constantly

Posted: , by Alan F.

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72% of mobile network users expect their carrier to provide good performance constantly
Smartphone and tablet users might be asking too much from their mobile operators. According to a survey conducted by traffic management vendor Vasona Networks, 72% of mobile data users expect their carrier to be on top of their game all of the time, providing good data performance 24/7. Consumers are also quicker to blame their carrier when things go awry. Last year, 64% of mobile device users said that they expected their mobile carrier to be problem-free all of the time.

The survey shows that 55% of smartphone and tablet users blame their mobile network providers if an application does not run correctly. That is a pretty sharp rise from the 40% last year, who were quick to blame their mobile operator for problems with applications. 42% of those surveyed said that they would indeed recommend the carrier they use, to a friend seeking "great broadband performance." Just 9% said that they wouldn't recommend the company they currently get mobile service from. Lastly, 32% said that when choosing a mobile carrier, the quality of mobile internet performance is important. Last year, that figure was 29%

"As mobile operators expand 4G service, consumers are setting a high bar for broadband performance. Significant efforts and investments are being made, but heavy network congestion still persists, making subscriber satisfaction a constantly moving target. This year's survey from Vasona Networks indicates that the race to deliver the best mobile broadband experience is far from over as demand for better service keeps growing."-John Reister, vice president of marketing and product management, Vasona Networks

From August 7th through the 11th, 1111 people were surveyed. The answers indicate that the public is quite demanding when it comes to mobile data service, and is quick to lash out at the carriers when things go wrong. Would you consider yourself part of the majority with your attitude toward the mobile operator that keeps you connected?

source: FierceWireless

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posted on 31 Aug 2014, 21:08

1. 87186 (Posts: 84; Member since: 01 Aug 2014)


72% of mobile network users, are delusional.

posted on 31 Aug 2014, 21:42 5

7. Mxyzptlk (Posts: 4032; Member since: 21 Apr 2012)


If you pay that much for service, then why would that be delusional?

posted on 31 Aug 2014, 21:52

10. Scott93274 (Posts: 1298; Member since: 06 Aug 2013)


Agreed. I expect top service if Verizon is going to be charging me more than other carriers. Though I'm happy to report that in the past 12 years, I haven't had any issues with the company so yeah, there's a reason why I stick with them.

posted on 01 Sep 2014, 07:49 1

15. 87186 (Posts: 84; Member since: 01 Aug 2014)


nothing is this wolrd is consistent.

I know how technology works. I understand blackouts, crashes and when networks are running repairs and maintainence.

if you think that you will have optimal service 100% of the time, then yes you are delusional. CABLE companies can't even avoid service interruptions and those are hard wired connections.

we as citizens pay for services non stop. none of which are 100% guaranteed. again. delusional. maybe I'm a realist and understand this, and some people think mere money provides stability.

posted on 02 Sep 2014, 06:07

17. max9777 (Posts: 74; Member since: 11 Dec 2011)


People are like a flock of she33p, you guide them to a "good" source of grass and they go there.

Great sh33p is an offensive word on PA?

posted on 31 Aug 2014, 21:16 8

2. 0xFFFF (Posts: 3620; Member since: 16 Apr 2014)


100% of mobile network carriers expect their users to provide 100% payment constantly.

posted on 31 Aug 2014, 21:36 3

5. Dastrix (Posts: 612; Member since: 23 Nov 2012)


Because users expecting good network and service is too much to ask for... What are they on? Like seriously...

posted on 31 Aug 2014, 21:49 3

8. Finalflash (Posts: 1876; Member since: 23 Jul 2013)


I know, the nerve of those bloody peons to expect an equal exchange. They should be happy with the crumbs they get from their corporate overlords.

posted on 31 Aug 2014, 22:05 1

11. seanwhat (Posts: 153; Member since: 11 Jul 2013)


This post right here. Also, we all know these carriers have huge stockpiles of cash, how hard can it be for them to put up a few extra telephone poles as backups?

posted on 31 Aug 2014, 21:20 3

3. bucky (Posts: 1560; Member since: 30 Sep 2009)


As long as I'm paying them full price on my bill, I expect fully functional service. If they can't provide a fully functional service as promised (and heavily advertised all over tv) then they can prorate my bill according to service provided.

I have absolutely zero sympathy for them. Data costs nothing more than the electricity to run it for them. I have been over charged on data for years now in canada

posted on 31 Aug 2014, 21:23

4. Metropolis75 (Posts: 21; Member since: 28 Aug 2012)


I usually blame my phone. 1 more month till upgrade!

posted on 31 Aug 2014, 21:42 2

6. camera531 (Posts: 169; Member since: 30 Jun 2012)


Data is fairly reliable on 3 carriers in the US. Then there's Sprint, who charges a big premium for "4G data" which is apparently non-existant. In LA, there is no Sprint data, despite what their maps tell you. They might as well just sell basic phones, because that's all they're able to provide service for.

posted on 31 Aug 2014, 23:03 2

12. wumberpeb (Posts: 444; Member since: 14 Mar 2011)


Speaking of delusional... No Sprint data anywhere in LA folks! This guy says so!

posted on 01 Sep 2014, 10:08

16. TheRequiem (Posts: 160; Member since: 23 Mar 2012)


They got rid of those plans over a year ago, where have you been?

posted on 31 Aug 2014, 21:50 2

9. JMartin22 (Posts: 1242; Member since: 30 Apr 2013)


So they make you pay an exorbitant amount of money and then severely restrict you to these small data tier packages, quite frankly, my demands would be sky high considering the top two carriers in the US are ripping the value of the dollar from right under our feet.

posted on 31 Aug 2014, 23:43

13. Settings (Posts: 616; Member since: 02 Jul 2014)


They advertise fast, then give us fast.
They advertise reliable, then give us a reliable connection.
They advertise wide coverage, then give us excellent signal reception.

The fact that we pay more than we can consume irritates us more with the addition of service limiting rules.

posted on 01 Sep 2014, 05:16

14. Sprissy (Posts: 96; Member since: 11 Feb 2012)


Considering the fact that most of us in the US pay dearly for our data, I expect to get what I pay for, fast reliable service. And 99% of the time that's what I get.

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