T-Mobile subscribers are aggravated by the latest T-Life issue
T-Mobile's transition has subscribers on edge right now with the T-Life app to blame.
Latest T-Life issue has some T-Mobile subscribers fuming. | Image by PhoneArena
T-Mobile's T-Life app is at the forefront of the carrier's transition to a digital carrier. All transactions, whether it is the purchase of a new phone, the addition of a new line, purchasing a new case or another accessory, are routed through the T-Life app. Such a change means that the company can lay off Mobile Experts, close T-Mobile stores, and with less overhead to pay, more revenue drops down to the bottom line.
Some T-Mobile subscribers are not happy about T-Life trying to harvest your personal data
Not all T-Mobile customers are happy with this change. Some see the T-Life app as a buggy mess while others would prefer to deal with a person. And now there is a new issue impacting the T-Life app. The splash page for the T-Life app is asking all T-Mobile users to choose the personal data they will share with the carrier. The first page of the screen says, "Your Data, Your Choice." It goes on to add that T-Mobile respects your privacy and asks you tap the screen, so the carrier can give you options to select from.
The next page says at the top that T-Mobile will use your data, including information pertaining to your device, network usage, the apps you use, precise location, and websites visited. The carrier suggests that this information is needed to help customers. Are you scoffing at this right now? T-Mobile adds that this data would help it develop and market new consumer/business products including credit/financial products, travel services and more.
T-Mobile subscribers declining to share data will continue to see this message until they give in and cave
You might easily miss this in the fine print. If you agree to share this data with T-Mobile, it confirms that you're interested in having T-Mobile share certain data about you to other companies to improve their ads and offers to you. You can accept this, decline, or decide later. But here's the thing. T-Mobile subscribers on Reddit are saying that if they tap on the Decline button, the message keeps returning.
The T-Life app wants T-Mobile subscribers to hand over their personal data | Images by Image by Reddit
One T-Mobile subscriber disabled location permission and the message disappeared. But this didn't work for any other Redditor who tried this. Here is an important point to know. The only permission T-Mobile needs is notification. Any other permission you give to the carrier will allow the company to collect more personal data from you.
Several T-Mobile subscribers posting on the social media platform understood what T-Mobile is doing. By not allowing subscribers who decline to give permission to T-Mobile to harvest their data and share it with third parties, these subscribers are frustrated that they cannot remove the message from the T-Life app. But this doesn't appear to be a bug. As noted by some on Reddit, it simply is T-Mobile hounding you over and over and over again until you finally give in and give the carrier permission to collect your personal data and share it.
Do T-Mobile executives and insiders see customers switching due to the transition?
Some Reddit users tried to get around this message by uninstalling the current version of the T-Life app and installing an older variant of the T-Life app. However, this failed to work as the message continued to show up. This is creating a serious issue for T-Mobile subscribers who would prefer not to share their personal data with T-Mobile but have no issue conducting their transactions via the T-Life app and being a customer of what would be called a digital carrier.
T-Mobile subscribers: Are you planning to switch carriers?
We've noted that there are some signs that T-Mobile, its executives and directors are concerned about the transition costing T-Mobile some subscribers. The other day we wondered whether T-Mobile had a dark reason for making the decision not to release the number of postpaid phone net adds each quarter. Could T-Mobile not want to reveal this metric because it expects this figure to start declining?
As we pointed out late Friday, T-Mobile insiders have been dumping the stock. This also could be a sign that insiders at the carrier are bearish on the transition. And now with T-Mobile using the T-Life app as a way to get subscribers to give up personal data, T-Mobile customers might see another reason to switch to another carrier.
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