Editorials · Insider Reaction

Google's Pixel 7 to Pixel 11 face unlock experience has a serious issue, and I'm glad it's getting fixed

Google is working on resolving one of the biggest drawbacks its phones have over iPhones.

This article may contain personal views and opinion from the author.
Google Pixel 11 Pro.
Google Pixel 11 Pro. | Image by PhoneArena
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My experience with the Pixel 10 has been pretty smooth ever since I moved to it from the iPhone 15 last year. There was surely a rough patch of a couple of months this year when I noticed that its performance had degraded a lot, but Google was kind enough to resolve all my concerns through its monthly update.

However, there is still one thing Pixel phones are not better at than the iPhone. I am talking about the working of facial recognition systems in dark environments. Compared to the iPhone, Google smartphones often struggle to recognize a face when there isn't enough light available.

Fortunately, the latest finding suggests that the Big G is finally taking the necessary steps to improve its mobiles' performance in this particular area.

How come the iPhone's Face ID is better than the Pixel facial recognition system?


Both the iPhone and the Pixel are quick enough to recognize the face when there is enough surrounding light. However, the latter is often seen struggling in low lighting conditions, and the reason behind this is the engineering approach the devices use for facial recognition. Apple installs a dedicated TrueDepth camera system inside its iPhones that basically does the job of projecting thousands of invisible infrared dots on your face.

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The projected dots help in creating an accurate 3D model of your face. Since the infrared illumination is not at all dependent on the surrounding light, the iPhone can recognize the face even in a completely dark environment. The latest Pixel phones, on the other hand, rely on the front camera for 2D facial-based recognition. While it works flawlessly in a bright environment, it struggles a lot in dark conditions since there isn't enough light for the selfie camera to see the face.

What kind of facial recognition system do you want in Pixel phones?
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The Pixel face authentication system was once as good as Apple's Face ID


You would be surprised to know that there was a time when Pixel used to perform really well in low-lighting conditions as well. The Pixel 4, which was released in 2019, used infrared cameras and dot projectors, which allowed it to easily scan the face even in dark environments.

However, the company removed it in the Pixel 5, citing the reason that fingerprint unlock is more secure than face unlock. The technology was later added in the Pixel 7, but this time it doesn't feature the infrared cameras and dot projectors. It relied on the front camera, and the Big G has used the same approach on all the devices released since then, even the latest Pixel 11 lineup.

Pixel users are apparently frustrated with the device performance in low light


It's not only me. Most users who have used both iPhone and Pixel appear to appreciate the former for its smoother facial authentication system in dark environments. You will find plenty of frustrated Pixel users online calling out Google for working on this department of its smartphones.

One user commented under a relevant Reddit post that "The Pixel 4 was the last Android phone with IR face scanning. Everything since has been a step backwards." Another user replied to this comment that the face unlock was really great on the Pixel 4.



A Redditor who claims to have both the iPhone 17 Pro and the Pixel 11 Pro mentions that the latter really struggles with face unlock in dark rooms.

Google is reportedly working on a fix



The good news is that the Big G is apparently aware that the face unlock mechanism of its smartphones doesn't work the best in dark rooms. To fix this, a software-based solution is reportedly being prepared. A new "Brighten screen in low light" toggle has been spotted in the Android 17 QPR3 Beta 2, whose function is to boost the screen brightness so that face unlock works in dim lighting.

Basically, when a dark environment is detected or when the user's face is not properly visible, the phone will brighten the screen so that the front camera can easily scan and recognize the face. The feature is still in the early stages of its development, so not many details are out about it yet. However, the available clues suggest that there could be a slider that could allow the user to adjust the intensity of the brightness.

Something is better than nothing


Although the available details suggest that there will be a toggle to control the brightness intensity, I would still not prefer to get my face flashed with a bright light in a dark room. That's why I still believe Apple's approach is better. Interestingly, Google was earlier reported to be working on a new technology called Project Toscana, with the intention to come up with an under-display infrared camera.

There were reports that the tech giant would introduce this technology with the Pixel 11 lineup, but unfortunately that didn't happen. And now the appearance of the software-based solution suggests that Project Toscana might have been put on hold. Or, it could also be possible that the upcoming Pixel 12 family would feature an under-display infrared camera, and all the previous Pixel phones would rely on the software-based solution to properly recognize faces in dark conditions.

We will surely get more details in the future. Until then, let's be happy that at least Google is aware and working on fixing its Pixel phones' poor facial recognition performance in dim lighting.

These Pixel stories are also worth checking out:
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