Windows 10 update to build 14279 makes Surface Book, Surface Pro 3 and Surface Pro 4 freeze

Windows 10 update to build 14279 makes Surface Book, Surface Pro 3 and Surface Pro 4 freeze
Well, we have some good news and some bad news for Surface Book, Surface Pro 3 and Surface Pro 4 users. The good news is that there is a new build of Windows 10, 14279, that has been released to Windows insiders in the fast ring. As you probably know by now, being in the fast ring means that you get first crack at using the latest OS build. It also means that you are more likely to find bugs than those in the slow ring, who don't receive the new build until it has been made stable.

The bad news is that Windows 10 build 14279 for the fast ring causes the Surface Book, Surface Pro 3 and Surface Pro 4 to freeze. Once that happens, you are unable to use the Type Cover keyboard, the trackpad, or the touchscreen. Microsoft does have a workaround. They suggest holding the power button down to force a hard-reboot.


If you own the Surface Book, Surface Pro 3 and Surface Pro 4 and are affected by this freezing issue, know that Microsoft is aware of the problem and is investigating it. Hopefully, a fix will be pushed out in the not too distant future.


source: Microsoft via MSPoweruser

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Surface Pro 3
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Surface Pro 4
  • Display 12.3" 2736 x 1824 pixels
  • Camera 8 MP / 5 MP front
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28 Comments

1. roscuthiii

Posts: 2383; Member since: Jul 18, 2010

14279?! That's amazing; I've got the same combination on my luggage!

8. DoggyDangerous

Posts: 1028; Member since: Aug 28, 2015

I got this update last night on my tablet. So far no crash, no freez.

20. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

May the Schwartz be with you.

2. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Really socks how much problems the Surface Pro has had with updates and the issues since it's release.

12. vincelongman

Posts: 5623; Member since: Feb 10, 2013

This one isn't really surprising since build 14279 is for the Fast ring, i.e. alpha build But that being said, MS did take ages to fix several issues on the SP4 and SB

17. Jairus24

Posts: 49; Member since: Jan 20, 2012

Yeah, the author of this article make it sounds like a general public release by not adding "Insiders" on the article's title.

18. j2001m

Posts: 3061; Member since: Apr 28, 2014

No, most of the problems have been linked to the new Intel CPUs as they new and only ms as got them

24. vincelongman

Posts: 5623; Member since: Feb 10, 2013

Doesn't matter MS should fixed them quicker or pressured Intel to fix them quicker

14. Arch_Fiend

Posts: 3944; Member since: Oct 03, 2015

Sucks*********************************************​**************************************************​**************************************************​**************************************************​**************************************************​**************************************************​**************************************************​**************************************************​**************************************************​**************************************************​**************************************************​**************************************************​**************************************************​**************************************************​**********

3. kevin91202

Posts: 640; Member since: Jun 08, 2014

Instead of fixing the known disconnect issue with the type cover and the its inability to sleep properly, in which Microsoft PROMISED to fix by the beginning of 2016, they create a new problem of freezing the entire unit. Bravo Microsoft. Bravo.

19. j2001m

Posts: 3061; Member since: Apr 28, 2014

This is beta software for windows 10, the problems you are in about are linked to Intel and can be fixed, if you like downloading beta Intel drivers, hahahaha

4. kamejoko

Posts: 248; Member since: Nov 10, 2011

QC of MS are only eat and sleep.

5. Podrick

Posts: 1284; Member since: Aug 19, 2015

Microsoft really needs to get things right with Windows 10. Still too buggy. Was unusable on my laptop so reinstalled Windows 8.1. And especially their own Surface Pros should not have so much problem by now.

9. DoggyDangerous

Posts: 1028; Member since: Aug 28, 2015

yes, it is too buggy. Microsoft was in a hurry to release win10. So they released it in beta. It is far from final. I think it will take them at least a year to fix all issues.

21. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

Glad I held off on updating then. Not a fan of Win8, so the last thing I need is to make it worse.

6. hemedans

Posts: 746; Member since: Jun 01, 2013

lol phonearena now is reporting fast ring insider's bug and people here are clueless they dont know even what it is.

10. Ankitm

Posts: 6; Member since: Mar 04, 2014

Agree.. Its is beta testing program.. If u don't understand it stay away from it. Simple. It is not dor average Joe but article completely ignored this fact. Bad journalism!!

26. mitchytan92

Posts: 92; Member since: Mar 02, 2015

It's in the article. "As you probably know by now, being in the fast ring means that you get first crack at using the latest OS build. It also means that you are more likely to find bugs than those in the slow ring, who don't receive the new build until it has been made stable."

28. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

Its good they report such problem to create awareness. No one want a broken update no matter how big a fan you are of Microsoft.

7. epdm2be

Posts: 816; Member since: Apr 20, 2012

What i'd like to know is if the device works again properly after that reboot or if it still freezes once fully powered up? If all you need to do is hard-boot a device then I fail to see what the big problem is. I had to hard reboot my smart tv yesterday after a softwarw update so....

11. adsg48

Posts: 79; Member since: Apr 18, 2015

Windows 10 is still too much buggy. Buttons, Icons, taskbar, menu become unresponsive frequently. When a system update comes it takes so much time to download and install and sometimes you have to restart system 2 or 3 times to work it properly. Sometimes the Airplane mode has been activated automatically after Windows start. If I connect to Wi-Fi (when Airplane mode automatically activated) it connects to network but then switching off the Airplane mode disconnects me from network connection and showing "No network available". Don't know what is going on!

13. Wiencon

Posts: 2278; Member since: Aug 06, 2014

For me it works great, I have installed it on my PC and dual booted it on MBP and the only bug I had was that Start menu froze once in a while but I think they fixed it, can't even remember when I encountered it last time

15. Wulfgardr

Posts: 73; Member since: Oct 29, 2014

Oy, I see you Apple-Fangoys, it won't work this time.

16. Trakker

Posts: 283; Member since: Feb 11, 2016

This is a beta testing insider build for people who opt in to doing the testing so this has to be the least newsworthy news I've read in a long time.

22. Anonn

Posts: 230; Member since: Jun 04, 2014

Microsoft. What a joke !

23. MrElectrifyer

Posts: 3960; Member since: Oct 21, 2014

Haha, iPhonearena knows how to report on alpha software from competitors not working, but would NEVER dare to report on their divine apple's final software being a stupid joke when it comes to security, even worse than Adobe Flash that they despise for security: bit.ly/1SswEXw bit.ly/1FZM9C9

25. power21

Posts: 80; Member since: Jul 15, 2015

What's going on with Microsoft.They can't get nothing right lately.

27. hawss

Posts: 9; Member since: Jun 13, 2014

This issue was listed in the "known issues" list for the update. No surprises here! I would suggest reading the release notes for every update if you're in the Fast Ring.

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