According to one former Verizon subscriber who recently severed his ties with the carrier after using the wireless provider for a breahtaking 25 years, it appears that he didn't make the cut deep enough to fully leave Verizon behind. On Reddit, a subscriber with the username ProfessionalTerm8089, who had been paying via autopay, wrote that even after leaving Verizon, he was still being charged each month even though he wasn't using Verizon's service anymore.
Former Verizon customer pays the carrier for service he didn't receive after canceling his account
The Redditor and former Verizon subscriber turned his experience into a written warning which he posted on Reddit. "Don't autopay...when you cancel they keep charging your card. And since you canceled, they don't have a record of you to dispute the charges...happened to me for months until I saw they were still taking money." The former Verizon subscriber's account was even sent to a debt collector. Instead of continuing to fight Verizon, ProfessionalTerm8089 decided to just pay them.
Do you use autopay for your wireless service?
Yes. This keeps me from forgetting to pay my carrier.
0%
No. Why should my wireless firm have access to my money?
0%
Auto what?
0%
Another Verizon subscriber suggested that autopay needs to be canceled before you actually leave the carrier. This seems to be a great suggestion and if you are thinking of dropping Verizon, keep this in mind, After the suggestion to cancel autopay first was made, ProfessionalTerm8089 responded by writing, "Never thought to cancel autopsy first...that's good to know! They keep saying I owed on final bill...after they kept charging me for months afterwards...they don't reply to credit card company to resolve."
If you plan to leave Verizon, make sure this is the first thing you do before dropping the service
Unfortunately, the former Verizon customer didn't cancel autopay until he had already left Verizon and realized he was still being charged. To recap, the credit card company refunded him one month and Verizon kept sending him bills before having a debt collection agency take over. The customer finally gave in and paid the agency even though he didn't really owe Verizon any money.
New Verizon CEO Dan Schulman. | Image credit-Verizon
Another former Verizon customer (and if you read my recent story, you know that we could see more people with that label soon) had the presence of mind to cancel autopay before leaving Verizon. While Verizon stopped charging him for wireless service, they failed to stop charging him for his streaming services subscriptions even those they were canceled a week before he left the carrier. With the Reddit username of jimedwards4343, this ex-Verizon subscriber also had trouble with Verizon because after he left, the carrier no longer had his phone number or account number with the company.
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Former Verizon subscribers need to check to make sure that they aren't also being billed for streaming subscriptions even if it has been months since they left the carrier.
If you're trying to come up with a list of things to do before ditching Verizon, it would seem that canceling autopay should be first on the list. While not every Verizon customer has had the experience of getting billed via autopay even after canceling service, it was such a horrible experience for those who did have this issue that you are much better off making sure that autopay has been disabled.
Personally, I have used Verizon for 20 years and I have had a few beefs with them. I haven't had any issues with the service during all these years although, to be honest, it seems that T-Mobile is much better at rewarding its customers. It is a shame in a way that showing loyalty to a company like Verizon in a competitive business by sticking with them for 20 years is only a one-way street. T-Mobile's service is now close enough to matching Verizon that it might be worth switching to get the perks that T-Mobile offers its customers.
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Alan, an ardent smartphone enthusiast and a veteran writer at PhoneArena since 2009, has witnessed and chronicled the transformative years of mobile technology. Owning iconic phones from the original iPhone to the iPhone 15 Pro Max, he has seen smartphones evolve into a global phenomenon. Beyond smartphones, Alan has covered the emergence of tablets, smartwatches, and smart speakers.
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