Microsoft Surface 2 and Microsoft Surface Pro 2 are both affected by overheating and dim screens

Microsoft Surface 2 and Microsoft Surface Pro 2 are both affected by overheating and dim screens
Both new Microsoft Surface tablets are suffering through the same problem. Some units of the Microsoft Surface 2 and the Microsoft Surface Pro 2 are running into issues with overheating.This results in the screen on the affected tablet dimming to the point where the device cannot be used. Apparently, the new Surface tablets run hot when the user is playing games or while multitasking.

A Microsoft spokesman says that the company is aware of the problem and is working on a update that will prevent the dimming from taking place. Until the update is sent out, you can let an overheated device cool down for a minute or two and according to the spokesman, the screen will return to the previous brightness level.

Microsoft has been marketing the Surface 2 as a tool for multitasking, so to have multitasking set off this behavior is not a good sign, especially after the company wrote down $900 million in Microsoft Surface RT inventory for its fiscal fourth quarter.

source: TheRegister

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Surface 2
  • Display 10.6" 1920 x 1080 pixels
  • Camera 5 MP / 3.5 MP front
  • Processor NVIDIA Tegra 4, Quad-core, 1700 MHz
  • Storage 32 GB
Surface Pro 2
  • Display 10.6" 1920 x 1080 pixels
  • Processor Intel Core i5, Dual-core, 1600 MHz
  • Storage 64 GB

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38 Comments

1. darkskoliro

Posts: 1092; Member since: May 07, 2012

Hopefully a fix comes soon, I was seriously considering this tablet.

20. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

I suggest you take note of surface thickness and their power adapter if mobility is important to you.

21. darkskoliro

Posts: 1092; Member since: May 07, 2012

What are you suggestions for alternatives? I need one for university next year when I go overseas

22. Finalflash

Posts: 4062; Member since: Jul 23, 2013

Asus tablets are the only ones that come with a keyboard (the transformer type) if you are looking for serious typing ability. The keyboard is good and has added benefits as well. Most of the cover based keyboard units aren't great for extended typing since the keys feel mushy and what not. They can be used though if you are willing to put up with it or aren't going to typing essays on them. I think the iPad has that kind of cover. Aside from that you could go macbook air or some other thin laptop.

26. darkskoliro

Posts: 1092; Member since: May 07, 2012

Think I might get a TX300, the screen size increase is much appreciated for me

2. Sire3008

Posts: 87; Member since: Sep 26, 2013

Bad for business

18. TheUndernet

Posts: 15; Member since: Sep 26, 2013

err...gaming...

23. Finalflash

Posts: 4062; Member since: Jul 23, 2013

err...reproduction...

3. Sire3008

Posts: 87; Member since: Sep 26, 2013

This is to say that appropriate testing was not done before release!!

4. jroc74

Posts: 6023; Member since: Dec 30, 2010

Extremely funny considering MS doing the "I'm better than you" ads aimed at the iPad and Samsung tablets... You reap what you sow....

34. soverymerican

Posts: 1; Member since: Nov 30, 2013

Please. Surface Pro 2 runs steam games, even some AAA games in low res and settings, and full Windows programs. iPad Air runs Candy Crush. Guess which one runs hotter.

35. jroc74

Posts: 6023; Member since: Dec 30, 2010

Thats not the point. That doesnt excuse the hardware from overheating. If thats the case...every desktop PC would overheat all the time. Every laptop would overheat all the time.

5. Airforce

Posts: 70; Member since: Jul 24, 2012

AM not suprised the Windows operatings system and the cooling mechanism is NEVER AS RESPONSIVE AS THAT OF A MACbook pro laptop or any Apple device....FYI GUYS am not really an APPLE FAN BOY...but TRUTH BE TOLD....

8. CanYouSeeTheLight

Posts: 1122; Member since: Jul 05, 2012

So you are comparing a laptop with a tablet? Nice try, ASUS also has nice cooling systems fyi.

14. brrunopt

Posts: 742; Member since: Aug 15, 2013

Apple ? good cooling ? they heat up like hell...

15. woodshop20

Posts: 459; Member since: Sep 14, 2013

Don't get me started about Macs. I've seen so many pf their Nvidia and aMD graphics chips get fried due to excessive heating.

17. TheUndernet

Posts: 15; Member since: Sep 26, 2013

um no....2 of my friends got the MBP....just on 3 months of usage, both MBPs overheated and keyboard and touchpad would no longer work, still under warranty they got them serviced ... both users were gamers and we all came to one conclusion ... MacBook Pro is NOT suitable for gaming

27. TechBizJP08

Posts: 495; Member since: Mar 25, 2013

Better not say anything you don't really know..

6. brrunopt

Posts: 742; Member since: Aug 15, 2013

"Some units " seems to be the operative part

7. amirlukmanhisyam

Posts: 44; Member since: Jun 26, 2012

Luckily there's an alternative for Surface RT 2 which is Lumia 2520 but for Surface Pro 2 I guess there's some OEM that making one as well?

9. jarnts

Posts: 13; Member since: Oct 26, 2013

Yes, it is some units. I have both a Pro and a Pro 2 and the Pro 2 is noticeably cooler than the first generation running the same tasks. Not the mention the display is brighter and more colorful. Who knows how many units are affected; however mine and the few we have at work are running great and much cooler than the first generation.

10. kindabring

Posts: 4; Member since: Jan 26, 2012

hahaha..microsoft focus on ur product..not on google's product..

11. sonisoe

Posts: 440; Member since: May 06, 2009

dimming may be fixed, bur not overheat ? but i think overheat is more of a hardware (internal architecture design, cpu) fix, so tough luck

12. xfire99

Posts: 1205; Member since: Mar 14, 2012

Microsoft can make an ads about this. Surface is so hot, so it can boil eggs at back. Other Tabs Doesn't. Np cooking plate at back? No thanks. :))

13. GrapeEyes

Posts: 248; Member since: Sep 01, 2013

Music to my ears. Surface will be scrapped next year and the Nokia Lumia 2520 series will be running the show :)

16. VLaRueC

Posts: 189; Member since: Dec 18, 2012

Bogus article. Anyone with a Surface Pro 2, myself included, will tell you this doesn't happen.

19. bigwavesurfer4

Posts: 13; Member since: Jun 13, 2011

I agree with VLaRueC, my surface 2 has never had a "heating issue". This article makes it seem like the casing gets so hot it burns your hand. Any laptop, phone, or anything i've had warms up as a result of labor intensive apps, games, and video streaming. For a site that deals exclusively with these products, I think it's funny that they make a big deal out of it. It makes a consumer like me say...has phonearena ever used a tablet or phone before?

24. jroc74

Posts: 6023; Member since: Dec 30, 2010

For the last 2 posters saying BS: "Both new Microsoft Surface tablets are suffering through the same problem. Some units of the Microsoft Surface 2 and the Microsoft Surface Pro 2 are running into issues with overheating.This results in the screen on the affected tablet dimming to the point where the device cannot be used. Apparently, the new Surface tablets run hot when the user is playing games or while multitasking." "Surface devices may dim the screen as thermal temperatures rise from extended, high CPU intensive activities - like gaming." The screen dims when temperature rise. Motorola phones had this feature a few years back. Its not just about overheating, the screen dims in an attempt to cool down. Its in the article...

25. Edmund

Posts: 656; Member since: Jul 13, 2012

How convenient of phone arena to publish this on black friday . Those kickbacks from google must generous ones.

28. VLaRueC

Posts: 189; Member since: Dec 18, 2012

I still call BS. My screen wows everyone who plays with it. Even my nieces and nephews put down there iPads to play with it.

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