Consumer Reports: Samsung has not officially recalled the Galaxy Note 7



Many industry observers have given Samsung high marks for quickly responding to the battery defect found in the Samsung Galaxy Note 7. The manufacturer has stopped selling the device, put a halt to shipping the phone, and offered to exchange any purchased units for another model. But Consumer Reports says that Samsung has not gone far enough. 

The response by Samsung to 35 defective Galaxy Note 7 units is going to cost Samsung a huge chunk of change, disappointing after demand for the phone was so strong. Some reports say that the company will have to take a $1.5 billion charge against its earnings. But Consumer Reports wants Samsung to go through the motions required to make an official recall of the phablet. By making the recall official, the Consumer Product Safety Commission (CPSC) gets involved, and selling the Galaxy Note 7 would become illegal. Instead, Consumer Reports checked numerous retailers on Friday morning and found that many of them were still selling the device.

Despite numerous headlines that said Samsung had recalled the phone, no official recall has been filed. Maria Rerecich, Consumer Reports director of electronics testing, called the problem "serious" and said, "We are particularly concerned that phones continue to be available for sale today." The consumer advocacy organization recommends that those using the Galaxy Note 7 unplug the phone if it gets too hot while charging. It also suggests that those with the phablet return it to the store it was purchased from.

About a week and a half ago, we passed along the first report of an exploding Galaxy Note 7. Days later, a second unit exploded. Since both incidents took place while the phone was in the process of being charged, Samsung zeroed in on the battery and found it to be defective (except in China where a different cell is used).

source: ConsumerReports via CNET

Related phones

Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh

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78 Comments

1. HugoBarraCyanogenmod

Posts: 1412; Member since: Jul 06, 2014

reading this article on my oneplus 3, 6gb ram with half of Sammy price

3. kiko007

Posts: 7493; Member since: Feb 17, 2016

...........Congratulations????

9. TerryTerius unregistered

I don't know, apparently how much you pay for a phone is a badge of honor or something to some people. It's great that you like whatever device you have, but I've always found it slightly odd when some people seem to look down on others for buying something more expensive. I get that manufactures can sell their phones at a lower price tier if they really wanted to, and that would ultimately be better for consumers pockets. But looking at things this way, really misses the big picture. People simultaneously want to have these companies invest millions into R&D, and don't want to pay the price tags necessary to continue pushing those boundaries. There is a reason why Samsung is able to spend more on R&D than just about everyone else, and experiment with new technologies. You can't have it both ways, and so many people seem to think that's possible.

11. Creep

Posts: 193; Member since: Apr 05, 2016

While I understand what you're saying TerryTerius, many people still consider the Note 7 overpriced. This is not the same thing as paying a high dollar amount for a device with impressive technology with a justified price tag. I own a Nexus 6P, and no way in hell is the $850 Note 7 worth $400 more than the Nexus 6P. While I understand most of our spending is subjective based on what we value, Samsung truly pushed the limit here with the Note this year. Even XDADevelopers believes the phone is overpriced.

14. ChickenDinner

Posts: 30; Member since: Feb 14, 2016

Agreed Creep. Given the real world performance issues many users face with the SD820 chip and the exploding batteries, I really believe the Note 7 is in need of a price adjustment. Can't believe I paid that much money to have a phone lag from home screen to home screen. I think I may hold onto the Note 7 a little longer because the features are pretty cool and the design is straight sexy, but at it's current price it's certainly overpriced. No argument there.

42. tedkord

Posts: 17307; Member since: Jun 17, 2009

If your phone lags from home screen to home screen, return it as defective. The professional reviewers noted that it didn't lag, so there's something wrong with yours.

46. Plasticsh1t

Posts: 3100; Member since: Sep 01, 2014

The professional reviewers on xda stated that the note 7 has performance issues and is very slow.

69. tedkord

Posts: 17307; Member since: Jun 17, 2009

XDA aren't professional reviewers, they're devs and guys like us.

66. Creep

Posts: 193; Member since: Apr 05, 2016

Tedkord, are you slow or something? must I post this article everytime you spread a lie? http://www.xda-developers.com/with-the-note-7-samsung-still-delivers-embarrassing-real-world-performance/ Again, you're 100% wrong. And, Anandtech mentioned the bad real world usage as well in terms of lag. Accept the fact (yes fact) that lag in the Snapdragon Note 7 exists and does not mean that you have a defective unit.

70. tedkord

Posts: 17307; Member since: Jun 17, 2009

OK, you posted one. Now look at the other 100. No lag. Deal with it.

75. Creep

Posts: 193; Member since: Apr 05, 2016

There is lag. Deal with it.

49. thunderc8

Posts: 98; Member since: Dec 15, 2014

There is no real life performance issue with the sd 820 I have the LG G5 and it's fast and smooth 24/7.

53. sissy246

Posts: 7070; Member since: Mar 04, 2015

If you didn't like the price then you shouldn't have bought it. Samsung did not twist arm.

17. TerryTerius unregistered

Given the trend of slowing growth in the smart phone industry, I wouldn't really be surprised if you see prices begins to rise from many manufacturers. The capabilities of any given device the only part of the picture, the way you seem to be determining value. The other part of determining price is going to be the financial needs/goals of the company itself. That tension is only going to get worse. I fully understand that many people tie how much they think devices should be sold for directly to what a device does, or how much it may cost to build it. What seems to be lost in that, is that a lot of manufacturers selling their devices for $300 or $400 are doing so either at or slightly above cost. Using that as a benchmark for how to price a device is misguided, in my personal opinion; because of that. And usually, manufactures selling phones at that price point are making their money elsewhere, not from the hardware itself. In the case of Nexus devices, they are, or at least were; intended to offer flagship performance for the lowest price possible. But that said, I can totally understand why approaching the $1000 mark would be WAY too much in the minds of a lot of people. But on the other hand, that is kind of why mid range devices exist. To be more affordable options. Samsung make something like 50% of their annual profits from the sales of their flagships. I imagine that isn't too different from the reality of other manufacturers. Flagship devices may begin to increase in price because of that, as they become more akin to luxury items. In other words, a Mazda 6 fundamentally does mist of the same things as a Panamera, but they are made for different income levels. Not a great example, but you get my point.

21. Subie

Posts: 2353; Member since: Aug 01, 2015

Your analogy works for the point your trying to make Terry. One thing you are forgetting though is brand recognition. Even if the Mazda 6 outperformed the Porsche Panamera what badge do you think most would be willing to put $100,000 dollars towards? This applies to Phone manufacturers too.

30. TerryTerius unregistered

True. That is part of the issue that Sony, HTC and (to a lesser extent) LG are having. Samsung can afford to price their devices at the higher levels that Apple does, largely because of the massive mind share they have. You're exactly right. I've said this 1000 times, a company can make sure that their devices have the most advanced specs in the world and the best performance available... But that won't necessarily do much to increase their sales without the critical pieces of positive perception and awareness of the company. As you stated, the badge itself can be worth its weight in gold.

22. piyath

Posts: 2445; Member since: Mar 23, 2012

Oh don't be a fanboy. If all the specs are same and performs better why Oneplus 3 or Axon 7 aren't the way to go??? Because of pushing the limits with half baked, slow iris scanner? Annoying yet completely useless edge display? All new grace UI with added lag feature? Water proofing which doesn't even work as claimed?? GG 5 with more scratch-able screen? Seriously those few (5 to be exact) improper, useless, decieving, gimmicky features worth you extra $500-$600????????? Not for me

31. TerryTerius unregistered

1- The iris scanner isn't slow. And in any case, the technology is basically in its infancy on phones. At least to me, it deserve some leeway because of that. Fingerprint sensors were not exactly perfect across the board when they first started to percolate across manufacturers. https://youtu.be/RHHe5UVn08E 2- How useful you find the edge panel itself is 100% a personal thing, not a universal fact. Much in the same way that you either appreciate the aesthetic appeal of the edge, or you do not. It is there for the sake of looks, everyone knows that. That's like arguing that monk strap loafers are pointless because you don't like the way they look. 3- What exactly do you mean by not working as advertised? They never claimed it was waterproof, only water resistant. As far as I can tell, it most certainly is. If it is as good as the S7 edge I've owned up until this point, that claim is more than valid. I'm sure that you'll have a few people who get bad devices with faulty seals or something, that is inevitable. 4 - Any issues with gorilla glass 5 would entirely be on Corning. Look, if you love your device then more power to you. If you have a strict criteria for how you judge phones and weigh that against price, that is simply being a smart consumer. But there is literally no reason to demonize Samsung in order to justify that. Especially since you're basically arguing that someone is invalid in believing a given item is worth its price, because you don't personally believe it is..

43. tedkord

Posts: 17307; Member since: Jun 17, 2009

I can't speak for the Axon, but as for OnePlus, I bought their One, and it was garbage. I'll never buy another device from them. It was buggy, the charging port developed problems quickly, and customer support was attrocious. Besides, neither of these phones are up to the level of flagships in hardware, performance and customer support.

23. piyath

Posts: 2445; Member since: Mar 23, 2012

Oh don't be a fanboy. If all the specs are same and performs better why Oneplus 3 or Axon 7 aren't the way to go??? Because of pushing the limits with half baked, slow iris scanner? Annoying yet completely useless edge display? All new grace UI with added lag feature? Water proofing which doesn't even work as claimed?? GG 5 with more scratch-able screen? Seriously those few (5 to be exact) improper, useless, decieving, gimmicky features worth you extra $500-$600????????? Not for me

24. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

If you believe that the Note 7 is overprice than what do you have to say on iPhone 6 in general? Don't you think it deserve the same measurement even if the OEM in question is held on high regard? And iPhone is not Porsche, my cleaning lady is also using an iPhone not that its matter but I treat her the same as a follow human being. The sad truth is she wouldn't be able to buy a Porsche even if she wants to but she could an iPhone.

38. tedkord

Posts: 17307; Member since: Jun 17, 2009

And I own the Note 7, and it is absolutely justified over the Nexus. See, opinions are just that-opinions.

51. Mxyzptlk unregistered

No it's not.

71. tedkord

Posts: 17307; Member since: Jun 17, 2009

It is.

12. kiko007

Posts: 7493; Member since: Feb 17, 2016

You've just tapped into the hypocrisy of human development as it relates to any form of economics. People want the best things for cents on the dime, not realizing that costs HAVE to be cut to keep the price that low. Those cuts usually come in the form of long-term support (in the phone business at least).

16. Awalker

Posts: 1973; Member since: Aug 15, 2013

I don't think that's the case. Here's seems perfectly happy with the phone he has and the price he got it for.

18. kiko007

Posts: 7493; Member since: Feb 17, 2016

He is......for now. I can almost assure you that won't be the case once one of two things happens: A) Hardware failure causing issues. B) Negligent software support. OnePlus has to cut corners to compete at this level with that price tag.

27. meanestgenius

Posts: 21778; Member since: May 28, 2014

Exactly. BLU most a hell of an inexpensive phone, but the support you get from them, software or otherwise, is practically zero.

29. meanestgenius

Posts: 21778; Member since: May 28, 2014

*makes

25. meanestgenius

Posts: 21778; Member since: May 28, 2014

Totally agree with you, Terry. Simply put, if one wants the best, most cutting edge of features, and if one expects companies to continue to be able to invest in these features, as well as bring forth newer innovations in the future, it has to be paid for somehow. Companies they are reliant on smartphones as their main source, or majority source of revenue cannot continue to exist while selling their products below, at, or, slightly above cost. It's just not feasible. And OEM's selling phones in the price brackets I just mentioned cut corners somewhere in order to do so.

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