Samsung issues a massive Note 7 recall, and an apology


UPDATE: In the coming weeks, Samsung is seemingly aiming to recall and potentially replace all 2.5 million units it has apparently shipped so far, whether sold to customers, or in carrier and third-party seller warehouses. In the coming days Samsung will detail the replacement plan for all the 10 countries where the Note 7 has been introduced so far. Verizon will waive the exchange fee if you want a replacement, Sprint and T-Mobile have suspended sales and will issue a "similar device" if you bring your Note 7 to their stores. Samsung estimates it will take about two weeks for the program to turn over all potentially affected units, and will work with individual stores on announcements about their own replacement process. The cost of the Note 7 exchange program? "It breaks my heart," said Samsung's DJ Koh. 

Samsung's DJ Koh, the head of the mobile unit, got out in front of the crowds with pitchforks today to make an official announcement about some Note 7 units exhibiting production faults

We kid, it was a prearranged press conference where the exec somewhat downplayed the drama, saying that only 24 on a million Note 7 units shipped so far have exhibited power management and other issues stemming from that: "As of Sept. 1, a total of 35 claims were registered with Samsung's service centers at home and abroad. Only 24 units on a scale of 1 million were affected by the battery problem."

Those who want will be able to "voluntarily replace their current device with a new one over the coming weeks," bringing their Note 7 units to be swapped at their carrier or third-party shops. Judging by the Carphone Warehouse process, the folks who got their preorders delayed for extra quality control checks, will be reimbursed in one way or another, too. "By putting our top priority on customer safety, we've decided to halt sales (of Galaxy Note 7) and offer new replacement handsets to all customers," added Koh.


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Galaxy Note 7
  • Display 5.7" 1440 x 2560 pixels
  • Camera 12 MP / 5 MP front
  • Processor Qualcomm Snapdragon 820, Quad-core, 2150 MHz
  • Storage 64 GB + microSDXC
  • Battery 3500 mAh

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139 Comments

1. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

Samsung own up their fault unlike some fruit company.

5. BLUEBLASTER

Posts: 926; Member since: Feb 23, 2014

They were holding it wrong!

30. Bm888

Posts: 517; Member since: Jul 06, 2015

on a lighter side.. that blue note is da bomb* Ooh sorry.. it's aesthetically teasing.... ♡♡

70. llk171

Posts: 95; Member since: Mar 31, 2013

What part of the phones are exploding do you fail to grasp? This isn't some oops oversight, this is a big f----ing deal. To stop an entire production line and global sales over something like this is going to impact sales greatly.

13. manojmcn

Posts: 633; Member since: Jul 16, 2015

Update from carrier in Singapore Singtel: Following official notification from Samsung, Singtel has suspended sales of Note7 devices. We are working with Samsung on an exchange programme for customers who have purchased the device. We will keep our customers closely updated.⁠⁠

40. bucky

Posts: 3776; Member since: Sep 30, 2009

They weren't bowing up.

71. nctx77

Posts: 2540; Member since: Sep 03, 2013

Correction, Samsung is trying to avoid lawsuits with a phone that could hurt or potentially kill someone.

96. TechieXP1969

Posts: 14967; Member since: Sep 25, 2013

Which is what they are suppose to do.

125. RoboticEngi

Posts: 1251; Member since: Dec 03, 2014

At least they still haven't as several burning iphones already have.....

117. c.hack

Posts: 614; Member since: Dec 09, 2009

Only difference is iPhones don't blow up. But if you wan't a crappy Samsuck droid you get what you pay for (actually much less because Samsucks are so overpriced).

121. cheee

Posts: 50; Member since: Jul 11, 2016

2. hafini_27

Posts: 949; Member since: Oct 31, 2013

This is quite a serious issue and i am glad that Samsung is quick to response and resolve the problem.

3. dubaiboy78

Posts: 442; Member since: Sep 19, 2014

Haha calling all isheep!!!

6. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

Seems to me USB type C has a number of growing pain I wonder whether there is any particularity we need to take note off. Samsung battery are known to be reliable. I would definitely want their battery in my PEV.

8. hillaryisacriminal

Posts: 242; Member since: Aug 26, 2016

The only paid usb type c has is samsung quality control . Many manufacturers are using type c but none of their devices are exploding like note 7 grenade

9. hillaryisacriminal

Posts: 242; Member since: Aug 26, 2016

Pain**

19. amats69

Posts: 1527; Member since: Nov 12, 2012

i am using my htc 10 for months with usb type c connector. no problem here.

108. joey_sfb

Posts: 6794; Member since: Mar 29, 2012

Good to know. I am a bit worry about the higher current use in this generation of connectors.

78. Lyngdoh

Posts: 319; Member since: Sep 06, 2012

Looking at Samsung's history, Samsung have this exploding battery in their genes. What phone was that? S5 that we see multiple reports around the world for explosion? Now it happens with the gorgeous Note 7. This looks like heridetary to me.

7. sarcastic_nerd unregistered

Qualcomm Quick charge violates type C standards. Yet Samsung, HTC and LG don't even care. And then this happens.

10. senseiJ

Posts: 172; Member since: May 02, 2015

This is so blown out of its proportion. People just want to drag Samsung.

16. willytbk

Posts: 252; Member since: Aug 15, 2012

it's the same case for iPhone, just look at the first comment. this is samsung article yet some stupid dumb a$$ still mentioned a fruit company.

17. DONUT

Posts: 436; Member since: Jun 27, 2013

LG should be thankful their bootloop scandal didnt get as big as this (though it seems to have continued with the V10 now and apparently some G5s) upside of not being a major player probably Also credit to Samsung for taking swift actions to replace defective units. Unlike LG which took a petition to even admit something and even then didnt really bother with providing replacement sets

20. vliang86

Posts: 337; Member since: Oct 05, 2015

I actually like how Samsung is responding to it quickly, admitting its mistake, and finding ways to reimburse its customers....by the way, I'm a 60% Apple Fanboy.

21. amats69

Posts: 1527; Member since: Nov 12, 2012

if this note 7 got a removable battery.. for Sure Samsung will not address this issue.. instead they put the blame to consumers for using third party batteries/chargers blah blah blah...but kudos to them now for trying to fix this issue so quickly.

27. TA700

Posts: 83; Member since: Mar 29, 2013

It's on sale for less than a month, do you think third party batteries are available for phones that new?

123. amats69

Posts: 1527; Member since: Nov 12, 2012

dont underestimate some of those chinese companies..

22. Bankz

Posts: 2531; Member since: Apr 08, 2016

Which is pretty high actually.

26. TerryTerius unregistered

0.0024%. I'm not saying that this is not an issue, because explosions are not exactly what you want from an electronic device. But if they are correct in their claim, that barely registers out of the million they've sold. Hopefully that number is accurate. At the very least, they seem to have moved quickly to address it.

25. darkkjedii

Posts: 30966; Member since: Feb 05, 2011

Good job on the quick response Samsung. This is the dopest phone out, handle your biz.

* Some comments have been hidden, because they don't meet the discussions rules.

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