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Samsung remains deaf to Galaxy S III build quality issues

Posted: , by Ray S.

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Samsung remains deaf to Galaxy S III build quality issues
A few weeks ago we informed you that a lot of Galaxy S III users seem to be having troubles with the build of their devices. Most of the issues had to do with cracks appearing around the camera area and on the sides of the handset. Back then, it was said that Samsung is aware of the issue and is investigating it, but an official statement was missing. It turns out there's nothing like that and the company hasn't taken any actions yet to make up for the inconveniences caused to its customers.

Today, we were contacted by another of our readers who's obviously experiencing the same problems with their Galaxy S III. When they spotted a crack on the bottom of their handset, they tried to contact Samsung, but the company replied that this particular kind of damage isn't covered by the warranty, and they have to take the device to Samsung's Repair Center. When our reader visited the closest Repair Center, they were told that about 30 users have already brought their Galaxy S III's to this center, due to similar issues. Apparently, the guys from the Samsung Repair Center have reported the issue to Samsung, however, the company has denied to admit it being a widespread problem.

We've reached out to Samsung to see if they have something interesting to say regarding the situation and will report to you when we get an answer.

Here's the full, uncut message by our user:

Samsung remains deaf to Galaxy S III build quality issues
Apologies as the attached is not the best photo and I hope you will be able to spot the crack to the bottom of the handset slightly to the right of the home button. It is incorrect to say Samsung is investigating this issue as I noticed the crack yesterday and contacted them only to be told I needed to take it to a Samsung Repair Centre as it is not covered by warranty. I advised that I felt it was a manufacturer's defect to no avail. The Service Centre has repaired around 30 devices with the same issue and claim to have reported the issue to Samsung who refuse to flag the issue. Effectively, this means me paying an additional £135 to effect the repair of a phone which is 1 Month old!

Please advise all readers and I sincerely hope you will investigate this issue and take the matter up with Samsung as it is absolutely inequitable.


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posted on 07 Aug 2012, 07:27 45

1. android_hitman (Posts: 612; Member since: 07 Jul 2010)


thats why i bought a HTC ONE X .. i am sick of sammy's crappy build quality

posted on 07 Aug 2012, 07:29 26

2. PhoneArenaUser (Posts: 5478; Member since: 05 Aug 2011)


Everyone say "I bought Samsung Galaxy S III" or "I bought HTC One X" does someone bought LG Optimus 4X HD ? :)

posted on 07 Aug 2012, 07:30 19

4. android_hitman (Posts: 612; Member since: 07 Jul 2010)


i held in hand one and honestly ... i don't like the feel ..but the screen is gorgeous

posted on 07 Aug 2012, 07:37 8

9. PhoneArenaUser (Posts: 5478; Member since: 05 Aug 2011)


Agree, I also don't like design of LG Optimus 4X HD and build quality is doubtful and yes, screen is gorgeous.
I have heard so many people complaining that HTC One X doesn't have removable battery and memory card slot, but LG Optimus 4X HD have both and removable battery and memory card slot. Maybe LG just not popular, I don't know. :)

posted on 07 Aug 2012, 07:47 8

16. OpTiMuS_BlAcK (Posts: 411; Member since: 04 May 2012)


Yeah, they don't take much of the spotlight. But they still make great phones. Specially in the Displays category.

posted on 07 Aug 2012, 07:48 6

22. PhoneArenaUser (Posts: 5478; Member since: 05 Aug 2011)


Agree, NOVA display. :)

posted on 07 Aug 2012, 08:34 5

33. OpTiMuS_BlAcK (Posts: 411; Member since: 04 May 2012)


Yeah, NOVA displays are awesome. I hope LG would make a full size monitor using NOVA technology. Or is there one already?

posted on 07 Aug 2012, 07:48 5

21. mercorp (Posts: 969; Member since: 28 Jan 2012)


Optimus 4x is super value for money.
This phone actually rocks my boat more than the s3.
(BTW,I have 2 cousins who use the s3 and they are not complaining about built quality.)

posted on 07 Aug 2012, 07:50 2

23. PhoneArenaUser (Posts: 5478; Member since: 05 Aug 2011)


Maybe you are using LG Optimus 4X HD ?

P.S.
I have heard that it is really fast to charge LG Optimus 4X HD battery.

posted on 07 Aug 2012, 08:38 6

34. andro. (Posts: 1955; Member since: 16 Sep 2011)


We've had about 3-4 galaxy s3 returns overall,one for dead pixels in the screen,the others for general software issues but considering the volume we've sold tgats an extremely low returns amount. We have had nobody back with built quality issues or cracks so this issue is certain new to me. It could perhaps be a particular serial number batch at fault.

posted on 07 Aug 2012, 09:35 5

49. TortillaSlap (Posts: 43; Member since: 05 Aug 2012)


Its probably an early adopter's batch. That happens with EVERY new device.
That said, Sammy needs to do the right thing and get them fixed for free.

If they come out and say "your dropping it wrong", then they will be officially copying Apple.. lol.

posted on 07 Aug 2012, 08:46 3

36. ryq24 (Posts: 503; Member since: 17 Oct 2011)


yup! LG seems to have an image problem. they cant seem to be able to beat samsung. they need to change their marketing team and also improve their after sales service..

posted on 07 Aug 2012, 10:37 6

60. ECPirate37 (Posts: 90; Member since: 14 Jul 2011)


For me, I refuse to ever own an LG again, because I purchased one of their phones (the Vu) specifically for the tv function. That worked great. However, the phone gave me problems and when I called LG they scoffed, and wanted me to spend more money. Since then, I have only bought htc, and been a lot happier.

posted on 07 Aug 2012, 07:45 2

14. PAPINYC (Posts: 2284; Member since: 30 Jul 2011)


I'm glad you added that part about the screen.

posted on 07 Aug 2012, 07:47

19. PhoneArenaUser (Posts: 5478; Member since: 05 Aug 2011)


Because it is true.

posted on 07 Aug 2012, 14:26 6

70. dragonstkdgirl (Posts: 144; Member since: 07 Apr 2012)


I work for a VZW retailer and the moment we got our demo in I took the back off the phone to put the battery in the phone and thought I was going to break the back because the plastic was so thn and flimsy. I love Sammy's screen tech but tired of them using plastic.

I'll stick with my Razr MAXX any day of the week. The build materials just feel so much more solid.

posted on 11 Aug 2012, 11:21

102. Phullofphil (Posts: 801; Member since: 10 Feb 2009)


the backs are flimsy but they are that really good plastic and they wont break that easy and have good memorso that bending it wont warp the shape. I wish if samsung did copy anything apple did that the materials would be one of them. Apple makes a lot of money on ther phones and still has premium qualit materiaals

posted on 07 Aug 2012, 07:47 7

18. PhoneArenaUser (Posts: 5478; Member since: 05 Aug 2011)


Every day I'm starting more and more look at the Motorola's side, good build quality, strong radio, good GPS module, huge capacity batterys. Also now Motorola belongs for Google so, I guess now updates should come faster. Why not, what you think people? :)

posted on 07 Aug 2012, 09:32

47. g_mosh (Posts: 2; Member since: 22 Jul 2012)


I just pulled a 2 day, 15 Hr run on my Maxx's battery :)
Still, built quality is something I most definitely keep in mind when deciding on a telephone.
I was about to get the Slll, then saw the reports of the construction issues, asked some friends that already had them. It came down to "Awesome performance and potential, but it feels somewhat cheap".
Motorola needs to open bootloaders for all their upcoming devices and work more on the battery approach, they already had the "Premium" feel on their upper level devices.

posted on 07 Aug 2012, 22:18 1

86. 305Bucko (Posts: 506; Member since: 07 Aug 2011)


what is a telephone?

posted on 07 Aug 2012, 08:52 6

39. RamyRamz69 (Posts: 390; Member since: 12 Dec 2011)


Got an Xperia S yo

posted on 07 Aug 2012, 08:58 2

41. PhoneArenaUser (Posts: 5478; Member since: 05 Aug 2011)


I like Sony Xperia S display and camera quality is good also design and build quality not bad but for some reasons I don't like transparent plastic line at the bottom. :/

posted on 07 Aug 2012, 09:02 3

42. wendygarett (unregistered)


R U KIDDING?

I don't blame you anyway... It's all about personal preference... But I love it!!!

+1

posted on 07 Aug 2012, 09:08 1

44. PhoneArenaUser (Posts: 5478; Member since: 05 Aug 2011)


Agree, it depends on personal preference. I don't know, for me that transparent plastic line at the bottom just ruin all good looking design it's like a spoon of oil tar in a barrel of honey. :(

posted on 07 Aug 2012, 14:43 3

71. Atlas (Posts: 158; Member since: 15 Apr 2012)


Sony should make an S replica, without the transparent strip. With more sensitive buttons, a thinner bezel and slightly rounded edges(Not as round as the SIII's).

posted on 07 Aug 2012, 15:32 1

72. PhoneArenaUser (Posts: 5478; Member since: 05 Aug 2011)


Agree, that would be good looking device.

posted on 12 Aug 2012, 06:07

104. IamYourFather6657 (Posts: 321; Member since: 01 Jul 2012)


but you noticed that the xperia's S screen is a little washed out compared with gs3 , one x , 4xhd or even motorola razr ?

posted on 07 Aug 2012, 07:41 9

10. PhoneArenaUser (Posts: 5478; Member since: 05 Aug 2011)


I agree, I also don't like Samsung Galaxy S III build quality, it is very "fragile", but talking about Samsung Galaxy S II, build quality was good enough. What you think?

posted on 07 Aug 2012, 08:42 4

35. ObjectivismFTW (Posts: 211; Member since: 03 Jul 2012)


People seem to not realize that both phones are made out of the same Polycarbonate plastic (for those who believe the One X isn't made out of plastic, Polycarbonate IS a plastic). The only reason that the S3 feels like plastic is because of the HyperGlaze coating. Not to hadcore defend Samsung or anything, and I have a Galaxy S3 myself, it does feel very fragile, but I haven't dropped it yet, so I cannot assess it's build quality

posted on 07 Aug 2012, 08:49 2

38. PhoneArenaUser (Posts: 5478; Member since: 05 Aug 2011)


Yes I know that they are both built of Polycarbonate but built quality also depends on construction.
Talking about Samsung, I think tahat Samsung Galaxy S III is more fragile than Samsung Galaxy S II.

posted on 07 Aug 2012, 09:04 1

43. ObjectivismFTW (Posts: 211; Member since: 03 Jul 2012)


I know but we are talking about external damage, so the chasis is the main topic of concern here.

posted on 07 Aug 2012, 08:49 1

37. Jasonhunterx (Posts: 110; Member since: 20 Jul 2011)


Put a case on it

posted on 07 Aug 2012, 08:52 5

40. PhoneArenaUser (Posts: 5478; Member since: 05 Aug 2011)


Put dogs costume on the cat, does cat now is a dog? :D

posted on 07 Aug 2012, 07:48 7

20. a1000smiles4u (Posts: 84; Member since: 24 Apr 2012)


i am having black spots on my s3 screen which is visible in dark room with black background

had contacted samsung customer care india an they said its covered under warranty and asked me to visit nearest service center

posted on 07 Aug 2012, 07:51 1

24. PhoneArenaUser (Posts: 5478; Member since: 05 Aug 2011)


And what was then?

posted on 07 Aug 2012, 08:09 4

28. a1000smiles4u (Posts: 84; Member since: 24 Apr 2012)


gonna visit tomorrow
its down-pouring here ...

posted on 07 Aug 2012, 08:12 1

29. PhoneArenaUser (Posts: 5478; Member since: 05 Aug 2011)


Ok, good luck for you. :)

posted on 07 Aug 2012, 09:41 1

54. a1000smiles4u (Posts: 84; Member since: 24 Apr 2012)


thnx :)

posted on 07 Aug 2012, 09:37 2

51. TortillaSlap (Posts: 43; Member since: 05 Aug 2012)


sammy's "crappy" build quality has up until the SGS3 been the best in drop resistance and wonderful long term scratch/dent resistance. You dont know what your talking about.. especially if you went to a OneX with its undersized battery, no SD card slot, and lesser hardware. LCD2 is nice, but not with all the other trade offs.

The LG might have been a better trade off if you were actually looking for an SGS3 alternative.. otherwise, your just espousing fanboy nonsense.

posted on 07 Aug 2012, 11:10 5

62. 305Bucko (Posts: 506; Member since: 07 Aug 2011)


HTC makes the best quality build. They use aluminum and other sturdy materials that provide integrity. Motorola would probably be #2.

I actually prefered my Nexus ONE over my Nexus S4G. When the Galaxy Nexus came out I said: "Samsung again? no thanks"

I hope the next Nexus is made by Motorola or HTC.

posted on 07 Aug 2012, 11:18 3

63. PhoneArenaUser (Posts: 5478; Member since: 05 Aug 2011)


I also would like to see next Nexus smartphone made by Motorola or HTC and if rumors are right that there may be more than one Nexus device this year then even better. :)

posted on 07 Aug 2012, 16:06 1

75. richardyarrell2011 (banned) (Posts: 510; Member since: 16 Mar 2011)


Build quality is all the Htc One X has over the Galaxy S3. Otherwise Samsung s**tS all over Htc especially software wise. Htc is famous for it's browser crashes, friendstream issues, text messaging bugs, and various other software issues. Samsung rules this smartphone arena...

posted on 07 Aug 2012, 20:59

83. 305Bucko (Posts: 506; Member since: 07 Aug 2011)


It wasnt always like that. It wasnt till Samsung hired the founder of Cyanogenmod that Touchwiz is worth a try.

I am not familiar with the issues you claim are present in HTC software, not to say it isnt true, but I can assure you that Samsung had FAR more bugs.

Samsung makes fast and efficient phones, no doubt, but its about time they pay closer detail to the Chasis and the feel of the phone as this too is part of the experience.

posted on 12 Aug 2012, 10:55

105. richardyarrell2011 (banned) (Posts: 510; Member since: 16 Mar 2011)


I wish HTC well android benefits if they do well too. They just need to step up their game. Matter of fact so does all the rest..Samsung is android today...

posted on 11 Aug 2012, 11:31

103. Phullofphil (Posts: 801; Member since: 10 Feb 2009)


I dont know why but i never even consider lg. I would consider a htc one x if verizon got one but lg for some reason i dont. Usually what drives my buying is the phone that the best hardware and the best version of android. Becaus when it comes down to to my phone looks dont really matter after the first day because when i use the phone i am only staring at the screen and i dont care if its the ugliest phone ever when i am using it. That being said samsung i think even though there selling tones of phones that they should use a really good quility material, like motorola using the carbon fiber or kevlar is really what i would like to see the back and front of a phone to look at. An all kevlar galaxy s3 would be a dreamphone right now. I even like the htc materials but not as much. Apple iphone 4s is awesom materials but i hate the back being glass. I know you can get different backs for the iphone but there not made by apple and lack that style. A wood back might look brety cool also.. I would actually say the best idea would be to offer a bunch of different backs made from different materials to be offered but like on the gs3 make the replaceable part go all the way to the edge of the glass so you can change thoe whold design and have custome looking phones.

posted on 07 Aug 2012, 07:30 11

3. kamil (Posts: 115; Member since: 07 Feb 2012)


wtf samsung that pretty low of you

posted on 07 Aug 2012, 07:31 15

5. PapaSmurf (Posts: 8300; Member since: 14 May 2012)


Honestly, I'm kind of disappointed in the build quality. My phone dropped and cracked where the ffc is.

I wanted to curl into a ball and cry when it happened.

posted on 07 Aug 2012, 07:45 8

13. dickwyn (Posts: 595; Member since: 07 May 2012)


waiting for nokia WP 8. should have better build quality

posted on 07 Aug 2012, 07:47 8

17. PAPINYC (Posts: 2284; Member since: 30 Jul 2011)


True but, you won't be able to do anything on it except admire the great build quality.

posted on 07 Aug 2012, 07:59 3

26. PAPINYC (Posts: 2284; Member since: 30 Jul 2011)


Ouch, I feel for you. My Rezound is pretty sturdy (so was my RAZR), though, I do prefer some of the features on the S3. One of my major gripes on the Rezound is poor HDMI out quality to HD TV through that MHL adapter. HDMI out on my RAZR was true HD quality, not sure of the S3 but, it will also use one of those MHL adapter kits (when made available through Samsung).

Oh, and need I mention that my iPhone 4S cracks if stared at too long; that's why it's in an Otter Box hard glove cover with Silicon glove case and triple protected by that damn holster; it's a beautiful phone with "great" build quality, you just never see it cuz' it's in body armor.

posted on 07 Aug 2012, 22:04 1

84. 305Bucko (Posts: 506; Member since: 07 Aug 2011)


Lol very true PAPINYC. The Solid/sturdy feel of the iPhone is only admired on the date of purchase, because for the rest of its life it must remain in an Otterbox lol.

My Nexus S4G felt really cheap and I didnt care too much for it after a while and sold it, However I STILL have my OG Nexus ONE. Its just as beautifull as the day I bought it (even after droppin it 100times)

posted on 07 Aug 2012, 07:32 3

6. bloodline (Posts: 691; Member since: 01 Dec 2011)


careful sammy

posted on 07 Aug 2012, 07:33 3

7. Atrixboyyy (Posts: 244; Member since: 03 Nov 2011)


Looks like ill be buying that aluminum battery cover and paying extra attention to how I grip the sides lol...

They need to fix this, apples got them chasing their own tail and they have no clue.

posted on 07 Aug 2012, 07:37 11

8. wendygarett (unregistered)


Isn't that the drop test from androidauthority has clearly gave us the common sense that it is made up of poor quality material??

posted on 07 Aug 2012, 08:20 2

32. wendygarett (unregistered)


WTF $135!!!!!
IS THIS TRUE RAY??!!

posted on 07 Aug 2012, 07:41 5

11. 09wbd03516 (banned) (Posts: 140; Member since: 30 May 2012)


That's what you get when you keep remove the battery

posted on 07 Aug 2012, 07:43 2

12. yazlikvillam (Posts: 13; Member since: 24 Apr 2012)


i have the same issue reported to gsmarena actually phone arena post the new its shame firts time i bought samsung will be last

posted on 07 Aug 2012, 07:47 1

15. tedkord (Posts: 4802; Member since: 17 Jun 2009)


I'm going to apply the same logic I heard during antennagate: “It hasn't happened to my phone, so it's not an actual issue."

Seriously, though. Step up, Samsung. If cracks are just showing up, and aren't the result of drops or hits, make it right. If they are from drops or hits, that's what cases and insurance are for (like the scammer who microwaved his wet S3 and tried to claim it blew up)

posted on 07 Aug 2012, 07:53 3

25. Berzerk000 (Posts: 4023; Member since: 26 Jun 2011)


Come on Samsung, this has been happening for a while now. How come even though you use the same materials as others, your devices keep cracking?

posted on 07 Aug 2012, 08:02 4

27. dragonscourgex (Posts: 307; Member since: 16 Jan 2012)


You are dropping the ball Samsung. My Captivate was a solid phone. But I don't i'm going look at Samsung again when I'm up for a upgrade...my Moto Razr is awsome. Remember Sammy....Apple is not the only one you a fighting against.

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