JSS15Q update did not totally resolve touchscreen issues for some Google Nexus 7 (2013) tablets
Google sent out what is known in certain social circles as the JSS15Q update. Yes, as guests at an exclusive party consumed caviar, they talked about multimillion dollar deals, their beach homes in the Hamptons, their hired help and the JSS15Q update.
While the update was believed to fix all of the problems that were afflicting the tablet, that hasn't been the case. Some new buyers of the tablet are still having problems with the screen even after the update is installed. Some are speculating that the problem lies with incorrect calibration, which could be fixed via another update.
The worse case scenario is that a grounding issue is the reason for the touchscreen fiasco and that could not be solved with a software update. The idea that this is a grounding issue comes from some of the Nexus 7 (2013) screens which work perfectly when held or plugged in, but suffer ghost touches and have erratic behavior when lying on a flat surface.
Google continues to investigate the problems. If you do own a Nexus 7 (2013) experiencing touchscreen issues, we recommend that you return the tablet for another unit.
source: YouTube via AndroidAuthority
1. MCrapp (Posts: 313; Member since: 07 Apr 2013)
I don't have any issues with the Nexus 7(2) but some problem with dolphin browser(flash player don't work all the time)
And one more thing Asus fix Backlight Bleed!!! And that screen is beautiful (not like Amoled or Sony xperia Z Tablet,but Nice!!!)
39. Trex95 (Posts: 647; Member since: 03 Mar 2013)
Nexus 7 2 screen better than any Amoled or xperia Z tablet it's IPS LCD true HD.
2. Mxyzptlk (Posts: 5599; Member since: 21 Apr 2012)
I really wish Google would invest more in quality control of their products. That'd eliminate many of these problems.
4. LetsBeHonest (Posts: 1126; Member since: 04 Jun 2013)
I agree even if your a iPhone fanboy.
but most phone have lots of bugs even S4,iPhone.
at least it's a software problem which can be solved by another update.
by the way its still a great value for money, cant deny that fact
16. Mxyzptlk (Posts: 5599; Member since: 21 Apr 2012)
You agree and yet you couldn't pass up the chance to bring up the iPhone in such an irrelevant way.
17. LetsBeHonest (Posts: 1126; Member since: 04 Jun 2013)
Dude...don't be so negative.... It was just an example. Besides i like iPhone.
i just meant some issues like this happens to most high-end phone including iPhone and S4, so it's not big thing happening to a very affordable tablet.and I have no intention on insulting iPhone at all. Lol
6. XperiaFanZone (Posts: 1575; Member since: 21 Sep 2012)
As if Apple has quality control.
They've had like 10 versions of ios 6.0/6.1!
15. Mxyzptlk (Posts: 5599; Member since: 21 Apr 2012)
Because Jellybean has never had any problems. Apple is swift to fix any issue that arise in their software. You can't deny that Apple has far better quality control.
And before some ignorant person mention antennagate, that was an overblown issue that never really was a major problem if you had a case or if you weren't trying to squeeze the phone to death.
Xperia, let's not even talk about device problems. Based on your name I can see you're a fan of Sony devices. You really want to go there?
18. ph00ny (Posts: 632; Member since: 26 May 2011)
um proximity sensor issue wasn't fixed until several versions. Swift? maybe for some issues but let's not act as if apple isn't immune to issues. Also google doesn't build their own devices
20. sprockkets (Posts: 1498; Member since: 16 Jan 2012)
And let's also ignore their battery life issues and wifi issues that took several patches to fix last year.
Hey, you brought up anntenagate! Glad you did, cause apple fixed it by redesigning the antenna properly. Only took a year for that fix to come about.
21. Berzerk000 (Posts: 4166; Member since: 26 Jun 2011)
22. Berzerk000 (Posts: 4166; Member since: 26 Jun 2011)
Also, antennagate wasn't as hard to replicate as you are saying. All I had to do was casually pick up my iPhone 4 off a table for me to lose signal.
28. Droid_X_Doug (Posts: 5993; Member since: 22 Dec 2010)
It was possible to replicate the issue in an Apple store with the demo units. That was what ultimately drove Apple to pay for free bumpers.
34. VZWuser76 (Posts: 2485; Member since: 04 Mar 2010)
Since you don't seem to realize what most people do, ANY & ALL devices can have issues. When you're talking millions of devices sold, there are going to be issues, that's life in the real world. Sorry I had to expose you to it.
As far as QC and how fast they take care of issues, in this case QC would be on Asus' shoulders if it ends up being a hardware issue. If it is a software problem, THEN it's on Google. The reason they most likely started with software as a possible culprit, is with hardware you need to return the device, and NO company wants that. As far as how fast they handled it, their first go took around a week. If you think you can do better then you have room to speak, otherwise your just trying to start stuff. When trying to fix an issue there are so many variables that it takes time to fix. Plus you have to ensure that the changes you made to the software don't negatively affect some other part of the OS or devices that weren't affected in the first place. Despite Apple's overuse of the word "magical", bug fixes are seldom so.
BTW, the reason some people bring up Apple when replying to you is they know that as far as your concerned, Apple can do no wrong, real world experiences to the contrary.
7. VZWuser76 (Posts: 2485; Member since: 04 Mar 2010)
They're selling a device comparable to the ipad mini for almost half the price, what do you expect. If it does turn out to be a grounding issue, it would still be under warranty, so the customer is ok. Didn't have either issue on mine but glad they're not ignoring the problem like some companies do.
11. KingKurogiii (Posts: 5670; Member since: 23 Oct 2011)
comparable? the 2nd Gen N7 is better in every way except for build quality.
14. Mxyzptlk (Posts: 5599; Member since: 21 Apr 2012)
Better at causing issues and giving consumers headaches, yeah.
23. KingKurogiii (Posts: 5670; Member since: 23 Oct 2011)
says you. i've had no headaches since i brought this thing home. maybe you should get one yourself. it's only $230. you may be enlightened.
29. Droid_X_Doug (Posts: 5993; Member since: 22 Dec 2010)
If Mxy were to be enlightened, he would run the risk of having to acknowledge he has been living a lie. Things go downhill from there.
35. VZWuser76 (Posts: 2485; Member since: 04 Mar 2010)
Don't even get me started about my experiences with Apple causing issues and giving me headaches! Due to a problem on their end, the fix would cost around $100, and they expected me to cover that even though, it was their issue. My idevice wouldn't recognize me after they serviced it & as a result I lost my itunes content. Their solution? Redownload it on my dime & hope that solves it! Oh yeah, they're MASTERS at taking care of their customers' problems! When you can admit that Apple is prone to these problems as well, you may come off as a bit more credible.
3. jove39 (Posts: 1415; Member since: 18 Oct 2011)
No issues here...I am not sure but there is more to this issue than what Google thought! Google should release another update in few weeks...or replace/fix faulty units.
5. daniel_bargs (Posts: 325; Member since: 27 Nov 2010)
This is unacceptable for a global brand like asus and google. Or maybe this was a problem on Fedex's side? Maybe they were throwing cargoes like pillows.
8. PapaSmurf (Posts: 9689; Member since: 14 May 2012)
Here let me tell you something that no one has said to you before: there's no perfect product. So get off the high horse and realize every device has issues at one point.
9. xtian1103 (Posts: 361; Member since: 11 Feb 2012)
and how are they expecting people to buy this tablet with all these problems?
19. ph00ny (Posts: 632; Member since: 26 May 2011)
What portion of the product sold has this issue? These things tend to seem like a larger issue with more popular products.
10. mclifford81 (Posts: 69; Member since: 26 Jan 2010)
Ever since the update my screen scrolls on its own which is annoying.
12. KingKurogiii (Posts: 5670; Member since: 23 Oct 2011)
mine has issues every once in a while but it's not bad.
is this problem persisting with people running custom ROM's? o:
13. Taters (Posts: 3846; Member since: 28 Jan 2013)
Mine seems to work fine before and after the update. However, I haven't been using it much because I don't have my case yet and I still mainly use the Nexus 10. Nexus 7 fhd is mainly for reading books and when my Nexus 10 battery is dead.
24. KingKurogiii (Posts: 5670; Member since: 23 Oct 2011)
i'd prefer to use the Nexus 10 too which is why i just bought a 16GB 2nd gen N7 because it's just going to become my Work Tablet when i get the 2nd gen N10. ;D
30. Furbal (Posts: 530; Member since: 22 Sep 2012)
The poetic rubber 'grid' case is pretty nice. Just got mine yesterday
26. Ninetysix (Posts: 1842; Member since: 08 Oct 2012)
This is totally fine guys because Apple had issues as well.
--Typical Fandroid logic
27. Berzerk000 (Posts: 4166; Member since: 26 Jun 2011)
Mxy, a typical Apple fanboy, just used the same logic on iOS 6 vs Jelly Bean in the comments above. When confronted with XperiaFanZone's comment, "As if Apple has quality control.
They've had like 10 versions of ios 6.0/6.1!"
Mxy replied, "Because Jellybean has never had any problems." Sarcastically, of course.
37. VZWuser76 (Posts: 2485; Member since: 04 Mar 2010)
No one said it's great. They have issued an update to try an fix it, & id bet another will be along in short order. My problem was Myx acting like Apple's s**t don't stink. As I said in my previous post, ANY of these companies can have issues. I'm not saying android oems do not, because they do, just like Apple, WP, BB, etc do. No one likes it, but it happens. What makes me angry is when fanboys of company A says company B needs to do better about quality control, meanwhile company A has issues of their own. Ever heard of people in glass houses shouldn't throw stones? I get that Google, Samsung, HTC, Moto, LG, Asus, etc aren't perfect and I know they never will be, because I live in a place called reality. Join me won't you?
31. LionStone (Posts: 539; Member since: 10 Dec 2010)
Yesterday, my brother was showing me a website for the boys baseball team. Next to the players name and pic they attached either a pic or video. He was showing me on their ipad mini and the videos were horrid and choppy. I loaded the site up on my N7 HD and the videos were perfect. Anyway, no issues on my N7HD, having a great experience.
32. flynfree (Posts: 374; Member since: 09 Jun 2013)
What do you xpect for the cheap price tablet.
33. ckoch125 (Posts: 191; Member since: 29 Oct 2012)
I must have gotten lucky because I have no issues before or after the update
38. VZWuser76 (Posts: 2485; Member since: 04 Mar 2010)
None here so far either, fingers crossed.
36. etotherescue (Posts: 33; Member since: 20 Jul 2012)
I had these problems with the first generation Nexus 7. Thankfully google gave me a replacement.
40. ohayam (Posts: 1; Member since: 18 Sep 2013)
Is this true...... Problem with this multitouch screen can be replaced with another unit?
If that so, who will need to contact to? Google or Asus?
Is that mean this bugs is hardware, not an software issue?