Some Google Nexus 7 (2013) units are having touchscreen issues

Some Google Nexus 7 (2013) units are having touchscreen issues
Last week, we told you about issues that some Google Nexus 7 (2013) users were having with the GPS system on the tablet. With this problem, the GPS signal would stop working as fast as 2 minutes after it was turned on. Owners of the problem slates were told that Google was hard at work trying to get a fix out, but apparently some Google Nexus 7 (2013) owners received a replacement unit. That, you might think, would be the end of the story. But as it turned out, it was just the beginning.

According to the tipster that originally brought the story to our attention, he was able to procure a replacement tablet. But it turns out that this tablet, like a host of others, is having problems with the touchscreen. Complaints include double taps, ghost taps and erratic behavior from the glass. And one Nexus 7 (2013) owner had the same problem with the 16GB model, which he returned to the store and replaced with the 32GB variant. The new tablet is giving him the same problems.

A response in Google's product forum from a Googler named Paul suggested that those with the touchscreen problem start their tablet in safe mode to see if any apps are causing the problem. Starting safe mode temporarily disables third party apps, so you can test to see if that indeed is causing the problem. To go to safe mode, make sure that the screen on your Nexus 7 (2013) is on, then press & hold the Power button. Touch & hold the Power off option in the dialog box and then touch OK in the following dialog to start safe mode. Use the touchscreen to see if the same problems are occurring. If they are, you need to remove your third party apps one-by-one until you find the culprit. If you are still having problems in safe mode, you need to contact Google.

Thanks Anonymous Tipster!

source: GoogleProductForums

Related phones

Nexus 7 (2013)
  • Display 7.0 inches
    1200 x 1920 pixels
  • Camera 5 MP (Single camera)
    1.2 MP front
  • Hardware Qualcomm Snapdragon S4 Pro, 2GB RAM
  • Storage 32GB,
  • Battery 3950 mAh
  • OS Android 5.0 Lollipop

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76 Comments

75. madhairsilence

Posts: 2; Member since: Aug 18, 2013

Forget Asus! What is google quality control doing!! Seriously disappointed :(

73. scsa852k

Posts: 331; Member since: Oct 16, 2012

Well that's too bad. I'm having none of the issues stated above with my Nexus 7.

69. RGreen

Posts: 84; Member since: Jul 06, 2012

Damn it Asus, love the tablet, Google needs to get on top of this.

66. Taters

Posts: 6474; Member since: Jan 28, 2013

People that say all first batch manufacturers there are issues is missing the point entirely. Yes if Samsung and Apple ship 20 million phones, a small percentage will have issues. Probably around 3% or less. That is just common sense. With Asus and HTC though. Almost every single device I purchased from them have at least one major issue. The chances of me getting 6 or 7 poorly made HTC/Asus devices in a row while not having a single issue with Samsung or Apple is pretty telling. That is not a fluke or a coincident. I have no idea why their fans choose to ignore these issues for their chosen brand but these things are obvious.

67. robinlim85

Posts: 86; Member since: May 03, 2013

yea funny u buy the same brand for 7 times if its no good,either lesson never learn for you or u simply hoax out the stuff to join the haters club

71. Taters

Posts: 6474; Member since: Jan 28, 2013

What can I say. I do research before I buy my products and idiot reviewers like you keep on recommending them for their build quality when in fact they are garbage in build. I like to give both manufacturers and reviewers the benefit of the doubt but don't worry. I learned my lesson now.

72. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

So if I haven't had any problems, I'm an idiot for recommending them? Sorry you had issues with your stuff, but I haven't had any issues with mine. You're going off of your experiences, just like I am. My point still stands though, every oem from Apple to ZTE has issues with their products. Most people accept that as a fact of life. Some maybe more than others, but the biggest difference is how they handle issues with their products. I take a company with a poor track record that's willing to rectify the situation over a company with a great record who denies the issue and does everything they can to get out of settling the issue.

64. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

For all the people saying you get what you pay for, all I can say is corporations must love people like you. The iPad mini has $188 in materials, and judging by how Apple negotiates with carriers, I seriously doubt the difference in retail cost is due to the high cost of assembly. Apple doesn't sell the most units but yet have the highest profit margin. If you added the actual cost of materials and assembly, Apple could probably sell the iPad mini for near what the Nexus 7 goes for. But they figure people assume that a high price tag means quality and craftsmanship. With most stuff being made in the same place, that really doesn't make sense. Every company making phones, tablets, laptops, media players, gaming consoles, etc., have devices that malfunction. Hell, ANY company that manufactures anything has that. Cars like Cadillac, Jaguar, Lincoln, and Mercedes are considered premium brands and have some horrible repair history and costs. It's the reality of mass production. They could build products that performed flawlessly and ran for extremely long times, but the cost would be more than most could afford. That's not to say that some manufacturers aren't better than others, but the cost of the product doesn't automatically translate to quality. Even with stringent QC, some lemons can get past testing. Unless EVERY single device is tested for EVERY possible contingency, there lies the possibility for a failure. And the cost to do such testing would drive the cost up enormously. As far as Taiwan OEMS, I've owned 4 HTC phones, and an Asus laptop and tablet. The only issue I've had with any of them was with the Thunderbolt. But all of the first run LTE phones on Verizon had issues (Thunderbolt, Revolution, Charge, & Bionic). None of them were stellar phones for the most part. But if someone can show me ANY tablet or smartphone that didn't have an issue when first released I'd love to hear about it, because I doubt they exist.

62. Trex95

Posts: 2398; Member since: Mar 03, 2013

The only Samsung tablet sell well the galaxy tab 7.7 cause of Super Amoled screen and build quality and still a flop cause of lag, expensive price and update issue. Perhaps the galaxy tab 3-8 going to sell well cause of the low price and JB 4.2.2 plus the average 5 MP camera with very thin bezel.

60. robinlim85

Posts: 86; Member since: May 03, 2013

samsung fan,do yourself a favor go buy a samsung shizt and stop bitchin here, no one force you to buy an asus

55. verbalize

Posts: 150; Member since: May 03, 2013

I always say .... You pay for what you get... Cheap = disappointment

76. madhairsilence

Posts: 2; Member since: Aug 18, 2013

Nexus 7 First Gen was cheap but certainly its NOT a Crap!

45. JunitoNH

Posts: 1946; Member since: Feb 15, 2012

Not only that but many have GPS problems, also. You get what you pay for.

53. jacko1977

Posts: 428; Member since: Feb 11, 2012

i had an ijunkpad 3 and it always overheat and it wasn't cheap so that saying is false

40. Edmund

Posts: 656; Member since: Jul 13, 2012

At the end of the day, we all know that google subsidizes the $hit out of these tablets. This is the reason retailers are able to sell the nexus 7 for $270 (before tax) while Asus' own 10" tablets are priced at $499.

38. Edmund

Posts: 656; Member since: Jul 13, 2012

lmao... cheap piece of crap

36. Taters

Posts: 6474; Member since: Jan 28, 2013

Taiwanese manufacturers do not seem to have a quality control budget allocated. That is why HTC, Acer, and Asus all suck big time. LG and Samsung should do all the Nexus products.

28. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

Had mine for a week now, no issues so far (32GB model). Fingers crossed.

74. Piotrek007

Posts: 119; Member since: Dec 07, 2010

Same here dude :) Checked screen and I have no bleeding, as for now no problems with the screen, the same goes for GPS (did one test when I went hometown which is 2h in both directions, never lost signal) !

26. fanboy1974

Posts: 1345; Member since: Nov 12, 2011

First unit no problems; beautiful device. Then I got greedy and returned it for a 32gig model for $215 after 20% off coupon at officemax. That's when I noticed the double tap issue during typing and major back-light screen bleeding at the bottom right. I was willing to forgive the bleeding because you don't really notice after the auto back-light kicks in but the touchscreen issue is unbearable. I was willing to swap it out but officemax won't have stock until after my return period. Very disappointed because I actually love this little tablet and 32gig for $215 was a steal. But I don't want to cherry pick units so I'm passing on this first bunch. Golden opportunity for Apple to price cut the iPad mini or announce a new model but their just going to sit on their hands and do nothing.

29. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

I looked at the ipad mini when I picked up my N7. For a 32GB model they wanted almost double the price. No way is Apple going to drop the price that much, and a new model will no doubt have better specs than the current, so figure the pricing the same or higher.

39. fanboy1974

Posts: 1345; Member since: Nov 12, 2011

I would not consider the iPad mini even if they dropped the price to $250; $200 maybe. Reason being is that anytime I demo the web browser in the store it always shuts down on me; think it's because of the lack of memory. And if you think about it the internals are almost 3 years old. I doubt iOS 7 is going to make it better. I see it making the tablet worse.

47. JunitoNH

Posts: 1946; Member since: Feb 15, 2012

You better stick with you cheap Android tablets, then.

23. bigstrudel

Posts: 621; Member since: Aug 20, 2012

Every device has faulty examples. This is no different from any other device launch. Antenna gate. Exploding galaxy s3s. Etc.

16. gazmatic

Posts: 822; Member since: Sep 06, 2012

end users are always beta or product testers in the mind of google they are a billion dollar company but work as if they have a workforce of twelve

17. whysoserious

Posts: 318; Member since: Jul 20, 2012

You mean Asus, my friend.

27. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

Yes, because NO OTHER company has product issues. Look, no matter how rigorous the testing, product problems will occur. The reason being is that you have multiple variables during the production process. If they're hand assembled maybe one of the assemblers is having a bad day or is under the weather. If machines are assembling them maybe their tolerances are past the acceptable limits. Perhaps the solder used has impurities (have seen this personally) giving intermittent issues. The point is, with the volume these OEMs are putting out, their will be issues, plain and simple. To think anything else is naive.

34. whysoserious

Posts: 318; Member since: Jul 20, 2012

That doesn't explain why it has to be the same exact issue from the previous N7 to the new one. Like two same assembler had a bad day at the same time the 1st and 2nd generation Nexus 7 was created?

59. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

It's still very possible that it has nothing to do with Asus, it may be the screen supplier had a bad run. Somethings to consider is first, it's not the same screen as before. And if the supplier is having trouble meeting the deadline, you could very easily see issues like this. After they get the initial run out they have some breathing room to do better quality control. Who knows? I don't and neither does anyone else except those who work for said companies.

70. whysoserious

Posts: 318; Member since: Jul 20, 2012

Hmm.. Point taken. It's just so disappointing to see a very awesome device having these kind of issue the second time around. Whoever's on charge, be it Google or Asus should've done something to prevent this issue to prevail.

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