Some Google Nexus 7 (2013) units are having touchscreen issues

Some Google Nexus 7 (2013) units are having touchscreen issues
Last week, we told you about issues that some Google Nexus 7 (2013) users were having with the GPS system on the tablet. With this problem, the GPS signal would stop working as fast as 2 minutes after it was turned on. Owners of the problem slates were told that Google was hard at work trying to get a fix out, but apparently some Google Nexus 7 (2013) owners received a replacement unit. That, you might think, would be the end of the story. But as it turned out, it was just the beginning.

According to the tipster that originally brought the story to our attention, he was able to procure a replacement tablet. But it turns out that this tablet, like a host of others, is having problems with the touchscreen. Complaints include double taps, ghost taps and erratic behavior from the glass. And one Nexus 7 (2013) owner had the same problem with the 16GB model, which he returned to the store and replaced with the 32GB variant. The new tablet is giving him the same problems.

A response in Google's product forum from a Googler named Paul suggested that those with the touchscreen problem start their tablet in safe mode to see if any apps are causing the problem. Starting safe mode temporarily disables third party apps, so you can test to see if that indeed is causing the problem. To go to safe mode, make sure that the screen on your Nexus 7 (2013) is on, then press & hold the Power button. Touch & hold the Power off option in the dialog box and then touch OK in the following dialog to start safe mode. Use the touchscreen to see if the same problems are occurring. If they are, you need to remove your third party apps one-by-one until you find the culprit. If you are still having problems in safe mode, you need to contact Google.

Thanks Anonymous Tipster!

source: GoogleProductForums

Related phones

Nexus 7 (2013)
  • Display 7.0" 1920 x 1200 pixels
  • Camera 5 MP / 1.2 MP front
  • Processor Qualcomm Snapdragon S4 Pro, Quad-core, 1500 MHz
  • Storage 32 GB
  • Battery 3950 mAh

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76 Comments

1. sipha

Posts: 440; Member since: May 12, 2012

Thats why i said: i hope the Nexus 10 is made by Samsung.. I realy dont trust ASUS that much!!

2. imkyle

Posts: 1116; Member since: Nov 18, 2010

I bought a Nexus 10 from Staples with the WORST light bleed on the right side of the tablet and down the bottom row. It can happen to any maker at any time.

46. kamejoko

Posts: 253; Member since: Nov 10, 2011

light bleed? All lcd have this problem after long time use. my tf300T have hard light bleed too. And include double taps, ghost taps and erratic behavior from the glass. You can go 4rum asus and see more.

49. imkyle

Posts: 1116; Member since: Nov 18, 2010

My Infinity has light bleed too. I am not defending Asus. I am saying that people seem to favor Samsung too and whenever an Asus product has a problem, everyone seems to think go to Sammy. I am saying that every Manufacturer has problems. My Blackberry Playbook has light bleed as well as my mother's iPhone 5.

68. MCrapp

Posts: 318; Member since: Apr 07, 2013

I change My Nexus7 four times!Because of back light blending (And some funny guys from Currys try tell me that normal)

3. Kalevro

Posts: 56; Member since: Sep 11, 2011

Samsung Is sh*t. No offence just an oppinion

13. AeroPrime

Posts: 175; Member since: Feb 21, 2011

I agree most of their device are.... its good Asus making the nexus 10. I never like Asus once I tried a few of the tablet i find its quality and feel is a lot better than Samsung.No offence.....Once a another manufacturer that could produce a better quality android phone...i'm ditching my S4.

4. Mxyzptlk unregistered

Lol and you think Samsung is any better?

6. jdoee100

Posts: 334; Member since: Jun 04, 2013

They're #1 in android phone & tablet last time I checked.

18. stealthd unregistered

#1 in what? Sales? Sales don't equal quality. And Samsung is definitely not #1 in Android tablets when it comes to quality.

21. jdoee100

Posts: 334; Member since: Jun 04, 2013

They're #1 in memory, TV, phone, tablet, electronics. You don't become #1 in these ultra-competitive industries year after year without quality. Quality is a given, without quality you can't stay #1.

35. Taters

Posts: 6474; Member since: Jan 28, 2013

Says the haters? The Nexus 10 was by far the best tablet I have ever owned and I owned a lot. So in that sense, yes they are the best in quality.

19. Mxyzptlk unregistered

Like he said, they may have better sales but that doesn't mean better quality. They're only doing well with SMARTPHONE sales not tablet sales.

22. jdoee100

Posts: 334; Member since: Jun 04, 2013

Samsung is #1 android tablet maker!

31. Mxyzptlk unregistered

No they aren't. Not by a long shot.

43. jdoee100

Posts: 334; Member since: Jun 04, 2013

Okay, then tell us who is this mysterious #1 android tablet maker?

48. Mxyzptlk unregistered

Certainly isn't Samsung. The Google Nexus tablet and several other budget tablets have been selling better than Samsung's offerings. It has a skinned version of Android but the Kindle Fire continues to outsell the Galaxy tablets 10:1.

50. jdoee100

Posts: 334; Member since: Jun 04, 2013

Okay, here are some hard numbers for tablets(first quarter 2013), Samsung 8.8mil ASUS 2.7mil Amazon(Kindle)1.8mil Others 15.5mil.

52. Mxyzptlk unregistered

Hard numbers based on what study?

56. jdoee100

Posts: 334; Member since: Jun 04, 2013

Look it up. All the studies say the same thing, other than the study from your head.

65. sipha

Posts: 440; Member since: May 12, 2012

@Mxyzptlk.. i will never take you seriously ever again.. you have lost all credibility in my eyes!!

25. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

You've posted before that sales relates to the quality of the product, in that if the quality is bad people won't buy the product. Of course you were speaking about Apple at that time, so that MUST be the difference, right?

30. Mxyzptlk unregistered

I don't think I've posted anything like that. Since you want to bring up Apple, yes Apple makes quality products. I actually feel like I'm holding a $600 phone and not a cheap piece of plastic.

51. jacko1977

Posts: 428; Member since: Feb 11, 2012

yea look at the defects the ijunk 5 had out of the box

57. VZWuser76

Posts: 4974; Member since: Mar 04, 2010

My god, that is the go to anymore isn't it? Cheap plastic cheap plastic. Plastic absorbs a fall better than other materials because it has some give. The only thing that does break on these plastic phones is the glass. Glass shatters and aluminum dents when they experience a fall. Personally I wish they could go to a lexan for the screen rather than glass, it would take a lot more to end up with a spiderwebbed screen than just an average drop.

61. jacko1977

Posts: 428; Member since: Feb 11, 2012

and look at all the exploding ijunks and electrocution to people

37. Taters

Posts: 6474; Member since: Jan 28, 2013

What you fanboys fail to realize is that sales is a strong indicator of quality. Definitely than the opinion of Mxyzptlk.

32. skyline88

Posts: 700; Member since: Jul 15, 2013

no offense to Asus or Samsung, but i never have any issue with my 5-years-old Asus notebook and 2-months-old Fonepad. maybe luck?

41. InspectorGadget80 unregistered

and that's why u don't rush out buying the first bash of tablets usually have glitches

44. bubbadoes

Posts: 1225; Member since: May 03, 2012

I bought the Note 8 and the screen was banding out of the box...returned to..so it can be asus samsung or whoever with problems..i have no problems with new n7. App selection is my only complaint

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