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Glitch causes free calls from Haiti to the US become one expensive bill for a customer

Posted: , by John V.

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Glitch causes free calls from Haiti to the US become one expensive bill for a customer
In the wake of the tragic events that unfolded after Haiti was struck by a deadly earthquake, many of our nation's wireless providers allowed free phone calls to and from Haiti for their customers. Verizon Wireless was one of those providers that jumped in on the act, but apparently some customers appeared to have been charged expensive bills after assuming they would be free of charge. One specific soldier that was deployed to the earthquake stricken country was shocked when he received his wireless bill – he was taken back by the $1,919 phone bill be was hit with; this comes after he thought that Verizon was executing a nice gesture by offering free call to and from Haiti. Things eventually were settled as it turns out that some mobile calls placed in Haiti showed up in their system as being placed in Jamaica – hence why the customer was shocked by the bill. Verizon made things all better for by correcting the issue – making that one expensive phone bill go away.

via The Consumerist

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posted on 20 Oct 2010, 01:45

1. Kiltlifter (Posts: 742; Member since: 11 Dec 2008)


And how truthful was this customer... I could have taken a Carribean Cruise, been in Jamaica, "claimed" i was in Haiti helping with the relief. Unless it was a Tower ID problem. But just because the bill shows Jamaica means nothing. I would hope VZW did their research before issueing the credit. But in all honesty... what is $1900 to VZW... that is like .00002 cents to normal people

posted on 21 Feb 2010, 08:41

5. rjt185 (Posts: 257; Member since: 11 Jun 2009)


...a soldier has deployment papers...I'm sure if he has them, it wont be an issue to show them.

posted on 20 Feb 2010, 21:31

2. rwolf1984 (Posts: 518; Member since: 06 Jun 2009)


damn. . .Verizon pulled a Sprint. . .Glad Verizon's world class customer service was able to make everything better for the customer. Sprint is still not allowing free calls to Haiti. Only Free 4G calls to Haiti. LOL

posted on 20 Feb 2010, 23:04

3. PhoneUser (Posts: 77; Member since: 11 Dec 2008)


Rwolf you need to get a life and stop hating on sprint. Sprint is or was giving free calls to haiti, alittle late but at least they are going it.

posted on 22 Feb 2010, 15:12

7. rwolf1984 (Posts: 518; Member since: 06 Jun 2009)


Verizon is better...much better!!

posted on 21 Feb 2010, 01:13

4. Fan_of_Fanboys (Posts: 101; Member since: 13 Nov 2008)


Ya know I think I talked to this guy. B/c I had a call from a customer w/ a bill in that neighborhood and noticed in bill detail it said Jamaica. Either that or it has happened to more than one customer.

posted on 21 Feb 2010, 08:57

6. ibap (Posts: 700; Member since: 09 Sep 2009)


"back" and "aback" are not the same word. Spell checkers don't catch everything.

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