Why some T-Mobile reps are asking customers to bring a penny with them when visiting the store
T-Mobile is on to this and could reprimand reps that take part in this T-Life workaround.
Nothing should be surprising anymore when it comes to T-Mobile. The latest issue is the blow-up over the T-Life app. As if forcing reps to meet certain monthly goals that lead them to illegally add accessories (including extra lines, insurance, battery chargers, cases, and protective screens) to customer invoices without consent isn't enough, T-Mobile is now forcing its salesmen and saleswomen to handle a certain percentage of their business over the T-Life app.
The customers don't like this, and perhaps more importantly, the reps despise this. D-e-s-p-i-s-e this. Reps who don't meet their monthly T-Life target could end up getting a pink slip from the company. There is a reason why the carrier is doing this. It appears that the goal is for T-Mobile to shutter most stores, can most reps, and reinvent itself as a digital carrier.
Every T-Mobile rep with whom I've been in touch with hates having to use the T-Life app for various reasons. Now it appears that at least one rep wants T-Mobile customers to join the fight by bringing a penny with them the next time they visit a T-Mobile store to do a transaction.
On social media, this rep wrote, "Customers please bring in a penny (or other amount of cash) to split a payment so we can get you, the consumer, the phone a bit faster. As most know, T-Mobile's higher-ups have been pushing more and more transactions through T-Life, and if we don't use it (even for broken/lost/stolen phones) we will get in trouble. Let's band together to save not only your time, help save your store reps!"
Obviously, this is not a company-sanctioned promotion, and if the idea is to avoid using T-Life by turning a transaction into a cash sale, it isn't clear that it will work. Another rep writes, "Putting a penny or dollar on the transaction will not help you, it still hits reporting and it makes it obvious you are trying to manipulate the system to avoid a miss. There is a certain threshold of cash where it gets scrubbed from reporting, but they are purposely not telling us the exact amount."
He adds, "I don’t know what the limit is but from what I have seen, when the customer is paying around half of the total cost up front in cash, it gets scrubbed." T-Mobile has already warned its sales personnel not to do, what one rep calls "the penny trick." He adds that T-Mobile is on the lookout for any reps who participate. This T-Mobile salesman says that if you really want to show your solidarity with them, and you want to avoid using T-Life for your transaction, bring cash to the store.
He adds, "I don’t know what the limit is but from what I have seen, when the customer is paying around half of the total cost up front in cash, it gets scrubbed." T-Mobile has already warned its sales personnel not to do, what one rep calls "the penny trick." He adds that T-Mobile is on the lookout for any reps who participate. This T-Mobile salesman says that if you really want to show your solidarity with them, and you want to avoid using T-Life for your transaction, bring cash to the store.
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