T-Mobile and Verizon operated MVNO might fall, CEO has fled the US

The end of 2025 could be the end of Mobi, an MVNO that operates on Verizon and T-Mobile's networks – and the CEO of Mobi might've fled to Brazil, causing shareholders to file a lawsuit.

No service

A new report says that Mobi might be "collapsing from the inside" and on Reddit, people complain their lines are disconnected – plus, they can't reach Mobi representatives. It's interesting to note that so far, only The Mobile Report has alerted others to the possibility of Mobi collapsing.

Mobi started in 2005 as a small wireless carrier serving Hawaii, backed by the same investors who supported MetroPCS. During the mid-2010s, it expanded its reach through agreements with Verizon and Sprint, relying on their networks for coverage. In 2023, Mobi shifted again by partnering with T-Mobile and moving toward nationwide service as an MVNO.

By late 2024, the company launched a closed beta on its new T-Mobile-based network, which later opened to the public in February 2025. Customers who joined this program paid a single upfront fee for a year of service.

So, Mobi serves two main types of customers: long-time users still connected through Verizon's network and newer beta users operating on T-Mobile's network.

But in the Reddit thread "Bye Mobi", a user says their 3 lines were "shut down at midnight on Sunday". However, the user managed to port them out successfully.

The report claims other Mobi subscribers (on T-Mobile's network) have been getting disconnected "right as their renewal is up, with no option to renew".

Some customers believe Mobi may have fallen behind on payments, which they suspect could be the reason its arrangement with T-Mobile ended, but the Magenta carrier hasn't provided clarification on the matter. We've contacted them, too, so if we have an answer, we'll post it immediately.

The trouble is that, for the moment, the main customer support address returns mails as "undeliverable", plus phone calls to Mobi "go nowhere".

A lawsuit filed

Mere days ago, shareholders apparently filed a lawsuit against Mobi CEO Justen Burdette.

The lawsuit alleges that Justen Burdette left for Brazil while taking millions in unpaid wages, leaving employees and customers without support and shutting staff out of essential systems. According to the complaint, filed by Skadden, Arps, Slate, Meagher & Flom on behalf of JB Mobile Holding and Pierre-Emmanuel Durand, Burdette is accused of abandoning a multimillion-dollar purchase agreement, withholding about $1 million in wages, removing key executives without proper authority, and refusing to accept his removal from management roles.

Overall, the claims suggest that the company's ability to continue operating is highly uncertain.

Port out?

Mobi customers who share these concerns could port out their numbers to different services and a Reddit user by the nickname of "davexc" says the following is needed:

• Account number and account PIN
• Account number and last six digits of SIM (ICCID) as PIN
• 10 digit phone number (no dashes) as account number and last six digits of SIM as PIN

Another user pointed out that if you don't know your account number, check your inbox for an email titled "Mobi Order Confirmation", where it could be found.

Some Mobi users claim they've successfully ported out to RedPocket already.

An alleged Mobi representative on Reddit (user "mobi_omari") says the company hasn't and "will never" hold anybody's phone number hostage:



So, would you stay… or go? Let me know in the comments below.

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