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T-Mobile to lay off 3,300 as it shutters 7 call centers

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T-Mobile shutters 7 call centers; move affects 3,300 workers
Recently Verizon closed the door on three of its call centers laying off 3,100 in the process. Now, T-Mobile has closed seven of its call centers resulting in the relocation of 1,400 workers and the dismissal of the remaining 1,900. The latter will be receiving severance pay and outplacement support along with two months of health insurance thanks to COBRA.

The nations fourth largest carrier said that the call centers being closed are located in Allentown, Pennsylvania; Fort Lauderdale, Florida; Frisco, Texas; Brownsville, Texas; Lenexa, Kansas; Thornton, Colorado; and Redmond, Oregon. The 1,400 employees being relocated will be divided up amongst the 17 call centers that will remain open. Every employee will have the option of seeing a personal career coach.

Not to make T-Mobile employees in different areas of the company nervous, but the carrier said that it will announce more restructuring changes in May which won't include the customer service representatives in the remaining 17 call centers left open, company technicians in engineering or front line employees in T-Mobile's corporate-owned stores. According to a letter to the carrier's employees signed by T-Mobile CEO and President Philipp Humm, after the restructuring in May is completed, T-Mobile will be an efficient company focused on its customers.

source: TmoNews

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