Apple has posted a new support page
for the iPhone X
that mentions how a component used on the display module might fail. As a result, some iPhone X
models might not respond to a user's touch on the screen. This could happen intermittently. Or, the display might react even though it was not touched. Apple says that this behavior has been seen on the Apple iPhone X only.
Apple says that eligible models of the iPhone X will have the display module changed free of charge through Apple, or an Apple Authorized Service Provider. If your unit is having these issues, Apple suggests that you choose from one of the following options:
- Find an Apple authorized repair center near you (click on this link).
- Make an appointment at the nearest Apple Store (click on this link).
- Call or contact Apple Support to mail in your phone to Apple repair (click on this link).
Before you have your iPhone X repaired, back up the device to iCloud or iTunes. If you have already paid to replace the display module on your iPhone X, you can seek a refund for the repair from Apple.