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Why American Airlines bought 17,000 Samsung GALAXY Note II units instead of the Apple iPad

Posted: , by Alan F.

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Why American Airlines bought 17,000 Samsung GALAXY Note II units instead of the Apple iPad
The Samsung GALAXY Note II flies with American Airlines

The Samsung GALAXY Note II flies with American Airlines

American Airlines was looking to arm their flight attendants with a phablet or tablet so that they could be up to date on flight information, passenger's personal preferences and have answers at their fingertips to questions about connecting flights. Considering that 10,000 American Airlines pilots use the Apple iPad in the cockpit, it would seem that the iPad or perhaps the Apple iPad mini would have been a logical choice.

On the other hand, according to Lisa Canada, AA's Managing Director of Operations Technology, American Airlines maintenance personnel use the Samsung Galaxy Tab to help them quickly find the cause of a problem and the same tablet is given to passengers on American's Business Class so that they can obtain premium inflight entertainment.

Canada said that after months of testing different devices for the flight attendants, and looking at feedback from employees, "We felt that Samsung’s tablets were best suited to our enterprise environment, plus we were able to make customizations to fit our needs." And Samsung's SAFE (Samsung For Enterprise) initiative provided American Airlines with the safety that the airline wanted.

"Our priority is to make serving our customers easy and as intuitive as possible. This includes efforts such as rolling out tablets that simplify and modernize the American experience."-Lisa Canada, Managing Director of Operations, American Airlines

source: BusinessInsider

47 Comments
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posted on 10 Mar 2013, 12:34 51

1. InspectorGadget80 (Posts: 6736; Member since: 26 Mar 2011)


Looks like AA finally choosing the right phone

posted on 10 Mar 2013, 12:37 7

2. sintruder (Posts: 58; Member since: 30 Aug 2012)


I think they should also consider the sony xperia tablet z in the future.

posted on 10 Mar 2013, 12:44 23

4. drpain (Posts: 85; Member since: 07 Feb 2013)


No digitizer

posted on 10 Mar 2013, 12:38 30

3. Taters (Posts: 3598; Member since: 28 Jan 2013)


Wait?! What happened to the iphone and ipad just working unlike those crappy Samsung products that don't work, die after 5 months, feel like cheap plastic, creak etc.?

Oh yeah, that was just Samsung haters making stuff up!

posted on 10 Mar 2013, 16:33 9

24. som (Posts: 768; Member since: 10 Nov 2009)


iPhone is too small and iPad is too large for flight attendants to carry, so Galaxy Note 2 is the right size and pocket friendly for all businesses.

posted on 10 Mar 2013, 17:20 1

28. Droid_X_Doug (Posts: 5954; Member since: 22 Dec 2010)


iPad mini would have met the size requirements. I suspect the decision was based on the extent to which apps and content could be customized. Plus, there was already experience with Sammy tablets in the maintenance organization. I wonder if the pilots had a do-over, would they still go with the iPad?

posted on 10 Mar 2013, 22:00

41. garz_pa (Posts: 154; Member since: 03 Nov 2011)


LOL. Samsung products die after 5 months? I've been using my S2 for more than two years now. Yeah, you guys sure made that one up.

posted on 10 Mar 2013, 12:44 10

5. menny07 (Posts: 89; Member since: 13 Dec 2012)


American is pretty cheap though, speaking in the service they offer. -_-
Good choice in tablet though.

posted on 10 Mar 2013, 15:37 1

22. guest (Posts: 110; Member since: 13 Jun 2012)


As an AA EXP I found their service heads and shoulders above United when I was a 1K with them. Their meals in First class are much better than United second only to Delta. Their lounges are the best of all US legacy carriers with spa like showers, fluffy towels Dermalogica brand amenities and awesome views. Their upgrades for top tier elites are the best in the US. You can fly business class anywhere they fly if you are top tier for the cheapest available economy ticket with their systemwide upgrades. My N7 and Galaxy Note 2 are super fast using their lounge wifi. Loyalty has its rewards ;-)

posted on 10 Mar 2013, 12:50 14

6. Q1Q10 (Posts: 20; Member since: 08 Mar 2013)


Wait, why did they put a galaxy note 2 picture when the article claims that American Airlines is using a galaxy tab

posted on 10 Mar 2013, 13:21 16

10. Topcat488 (Posts: 1173; Member since: 29 Sep 2012)


American Airlines maintenance personnel use the Samsung Galaxy Tab...

The flight attendants use the Note 2, That's what the article is about.

@Q1Q10

posted on 10 Mar 2013, 12:50 3

7. Tre-Nitty (Posts: 461; Member since: 16 Nov 2010)


Android loyalists are so funny! Now let me guess, AA is awesome. Like I've said before, if you're not profiting from these business moves, you shouldn't care at all.

posted on 10 Mar 2013, 13:13 12

9. wilsong17 (Posts: 1090; Member since: 10 Mar 2013)


so you saying because its not apple its not cool keep drinking your coolaid

what can a ipad do that you cant do and a galaxy note 2

posted on 10 Mar 2013, 13:25 7

12. Droiddoes (unregistered)


So then we can assume you own apple stock based on your comment, correct? Or are you just another hypocritical apple drone?

posted on 10 Mar 2013, 14:35 1

18. Tre-Nitty (Posts: 461; Member since: 16 Nov 2010)


Clearly you can't read buddy! You, me, or anybody who rejoices over a particular company buying another companies product for whatever reason is very misguided! I use a note 2 and a iphone 4 for work(company provided), so unlike you, I could care less about Apple, Google, or any other multi-billion dollar company. Trust me droiddoes, Google really could care less about you, just your money!

posted on 10 Mar 2013, 15:42 4

23. Droiddoes (unregistered)


Well obviously. You (and Google) could always care less, not sure what your poi- oh I get it. You misused the phrase. It's "COULD'NT" care less.

And there is very good reason to rejoice in a particular product we enjoy being more ingrained and adopted by others. I could explain it to you, even draw you a picture, but I doubt you'd understand and I do not own crayons.

posted on 10 Mar 2013, 17:03 2

26. Tre-Nitty (Posts: 461; Member since: 16 Nov 2010)


You rejoice because it's your business, still makes you an idiot! Bottom line, if you are loyal to any business/product and stand to gain nothing financially, then you are a idiot! Take it how you want. Btw, you suck at humor! Just a heads up.

posted on 10 Mar 2013, 17:43

29. Droiddoes (unregistered)


That's nice. You suck at life and reading comprehension, and as such I am done with you.

posted on 10 Mar 2013, 19:16

36. Tre-Nitty (Posts: 461; Member since: 16 Nov 2010)


Awww, I struck a nerve. Guess I was right! Oh well, keep being loyal little puppet, Google loves your money.

posted on 11 Mar 2013, 00:35 1

45. joey_sfb (Posts: 3231; Member since: 29 Mar 2012)


Apple suck!

posted on 10 Mar 2013, 13:09 7

8. rajagopalan.k (Posts: 35; Member since: 17 Dec 2012)


another sharp long nail hip deeply into the i-asses

posted on 10 Mar 2013, 18:56 2

34. SleepingOz (unregistered)


Not just them but all Samsung haters in general.

posted on 10 Mar 2013, 13:21 11

11. MelvinPainter (Posts: 52; Member since: 05 Apr 2012)


iphones and ipads are for those who can't think for themselves.

posted on 10 Mar 2013, 13:50 1

13. kboo1995 (unregistered)


so now AA IS AWSOME ha?
just because they use the HOLY sasmung tablets
lol typical SASMUNG users
just want to spend the whole day bashing apple
go do a real thing in ur life for god sake :)

posted on 10 Mar 2013, 18:57 2

35. SleepingOz (unregistered)


UMAD BRO?

posted on 10 Mar 2013, 13:52

14. Hemlocke (unregistered)


Why are we holding up a company that has been bailed out more times than a rowboat made of Swiss cheese as some example of great decision making? Regardless of what AA chose, they will still always be the bozos who make pre-2008 AIG look like fiscal geniuses.

posted on 10 Mar 2013, 15:30 2

21. guest (Posts: 110; Member since: 13 Jun 2012)


Actually if you knew anything AA was the last airline to hold out on using chapter 11 to restructure their financial obligations. Perhaps you are confusing United or Continental with AA.

posted on 10 Mar 2013, 19:54

38. Hemlocke (unregistered)


They held out so they could get out from under pension and union obligations, but that is a separate matter. While this is their first Chapter 11, it is not the first time they have accepted government bailout money. 2001 was a notable time.

posted on 10 Mar 2013, 14:09 3

15. kirholstov (Posts: 137; Member since: 28 Jun 2012)


17 000 omg

posted on 10 Mar 2013, 14:15 7

16. half_21 (Posts: 44; Member since: 16 Nov 2012)


that's the right way of picking a device...it is based on needs and the functions needed by the users...not just because of the prestige of the brand...

posted on 10 Mar 2013, 14:34 1

17. wilsong17 (Posts: 1090; Member since: 10 Mar 2013)


amen to that but plz dont tell apper user they cant accept it

posted on 10 Mar 2013, 17:06

27. kboo1995 (unregistered)


Correct

posted on 10 Mar 2013, 14:42

19. darac (Posts: 2156; Member since: 17 Oct 2011)


And there you have it..

Note 2 officially the most usable handheld gadget.

posted on 10 Mar 2013, 14:58

20. tward291 (Posts: 559; Member since: 14 Feb 2012)


Until other platforms jump on the phablet market the note will continue to dominate business. It's all about saving cost companies don't want to carry to devices a tablet and a phone when they can carry on. That's why dish switched. Of course if wp8 or ios ever made one I think you would see a shift.

posted on 10 Mar 2013, 16:39 2

25. jroc74 (Posts: 5192; Member since: 30 Dec 2010)


"plus we were able to make customizations to fit our needs"

Enough said right there... It is what it is. I think for that...its Android, MS OS's and Apple last.

posted on 10 Mar 2013, 17:44 1

30. Droiddoes (unregistered)


Too true.

- apple
- customization

pick one

posted on 10 Mar 2013, 17:54

31. supersammyfans (Posts: 25; Member since: 24 Nov 2012)


Take that iRotten haha, not to mention they don’t even pick the M$hit and RIP, i guess they don’t even want Scroogle products...... Well who need those when we have Sammy :D

posted on 10 Mar 2013, 18:09

32. fanboy1974 (Posts: 1291; Member since: 12 Nov 2011)


Apple is so greedy I bet they asked for full retail for every unit American Airlines was asking for.
Plus not everyone wants to carry around a tablet be it 7.9" or 9.7"; it won't fit even with the word mini in front of the name. The Note 2 would be a perfect candidate for all types of business users especially police and insurance companies.

posted on 10 Mar 2013, 18:48

33. JunitoNH (Posts: 985; Member since: 15 Feb 2012)


The truth is, last year American filed for chapter 11, and about to merge with another airlines. Therefore, don't have lots of money to throw around, so they went for the cheapest thing the could afford, enter the note. I'm sure buying in bulk Samsung gave them an excellent deal, just simple economics.

posted on 10 Mar 2013, 19:53

37. Whateverman (Posts: 3233; Member since: 17 May 2009)


Just about every phone on the market is cheaper than the Note 2 right now, so that theory doesn't really hold water.

posted on 10 Mar 2013, 20:12

39. Trex95 (Posts: 571; Member since: 03 Mar 2013)


I think the AA doesn't have money to offer Ipad .

posted on 10 Mar 2013, 21:46

40. gallitoking (Posts: 4690; Member since: 17 May 2011)


good thing I don't fly AA

posted on 10 Mar 2013, 22:18 1

42. jroc74 (Posts: 5192; Member since: 30 Dec 2010)


Wow...

JC Penny's uses iPads in some sections of the store to help shoppers shop. I was in there yesterday, I used one.

I will probably never own an iDevice, Mac, ....anything Apple. Dont like Apple's business practices. I had no problem using that iPad in the store tho. Even showed it to my son, like a 'ohhh look at this moment'...lol.

Folks.....whenever one of yall try to label me a fanboy.....please remember mine and gallitoking's post. Thanks, appreciate it.

posted on 10 Mar 2013, 22:50

43. xperiaDROID (banned) (Posts: 5629; Member since: 08 Mar 2013)


Because the GALAXY Note II is better , smarter than the iPad, that's all.

posted on 10 Mar 2013, 23:18 1

44. vickygamit (Posts: 29; Member since: 16 Aug 2012)


some people don't fly if airlines not using apple product.
its transportation business not apple store

posted on 11 Mar 2013, 08:35

46. Ninetysix (Posts: 1679; Member since: 08 Oct 2012)


http://www.forbes.com/sites/sap/2012/08/31/top-50-ipad-rollouts-by-enterprises-schools/

Android and other tablets doesn't even come CLOSE to this list. Fandroids are mad :)

posted on 20 May 2013, 11:47

47. BatGirl1 (Posts: 1; Member since: 20 May 2013)


No matter the gadget, LAZY-HANDS grips work great for those on the move. I love my grips for my HD Kindle and iPad. They even have one for a phone.

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