Nearly three quarters of Americans grumble about their service
First, the survey found that 88% of participating adults had cell phones. We’re actually surprised by that very first number - 12% with no phone at all seems like a pretty high number.
What’s more worrisome is that 72%, or almost three-quarters, have gone through a dropped call here and there. For nearly a third dropped calls happen on a fairly regular basis of "at least a few times a week." Interestingly, smartphone owners experienced less dropped calls and only 35% complained about the issue.
The other huge issue plaguing phone users is marketing calls. Almost two thirds of phone owners were bothered with marketers making their pitch, and for a quarter of users this happened a couple of times a week. Annoying! What’s your biggest grumble about your phone, carrier network and the world in general?
source: Pew Research Center via Ars Technica
1. SonyFTW2020 (Posts: 305; Member since: 03 May 2012)
This is not for thumbs up..........My biggest complaint is I cant seem to find the right smartphone for me that I will want to keep for at least another year and half.....The phones with really great specs are all honestly too damn big or missing some key component, like non removable battery or its on the wrong carrier(verizon specificallly) lol verizon has all the best phones IMO....but yea im looking for a great 4.3 in phone from sony TBH but with updated specs like the S4 processor for starts.....Sony's phones are great but somehow they seem (like every other manufacturer) to leave out certain things that just KILL it for me.... SOO yea thats my only complaint
2. SonyFTW2020 (Posts: 305; Member since: 03 May 2012)
Can i get a 4.2 inch snapdragon S4 with removable battery anyone?? lol
23. nnaatthhaannx2 (Posts: 819; Member since: 19 Oct 2011)
You can get the Incredible 4G with a 4.0 inch screen with a S4 and a removable battery... i think.
26. SonyFTW2020 (Posts: 305; Member since: 03 May 2012)
yep, unforntunately Im looking for one on at&t :(
the incredible 4g lte is exactly the type of phone I'd get on if it were on at&t. Like gcombs said beneath, "all the good phones are exclusives" and hes right, They are....
28. nnaatthhaannx2 (Posts: 819; Member since: 19 Oct 2011)
Do you have baby hands?
The One X and GS3 are great phones.
And what's wrong with the Atrix HD? Still too big?
30. SonyFTW2020 (Posts: 305; Member since: 03 May 2012)
I'm not even going to respond to that question in anger....But i will say that having "baby hands" has nothing to do with it...Phones are getting bigger and bigger yet my hands remain the same size, and im sure your hands are too....peace bro
34. IamYourFather6657 (Posts: 321; Member since: 01 Jul 2012)
nothing wrong with big phones
You wont get used to it within a few hours
But within a few days you will love it
Not sure why my mom got rid of her note though
25. dmckay12 (Posts: 242; Member since: 25 Feb 2012)
I agree. I wish we could have custom smartphones built like we can have custom computers built. I would love a smartphone with 4.3" HD AMOLED + screen, Tegra 3, Verizon LTE (I know the two are incompatible without a separate, battery hogging modem), Global capabilities, NFC, 2 GB ram, 64 GB internal memory, Micro SDXC compatible, Black front bezel, interchangeable back covers (Bright green, Cyan, Red), waterproof, and can be run over by a tank.
3. Gcombs (Posts: 131; Member since: 22 Aug 2011)
My biggest complaint is the exclusive deals that carriers make. We should be able to get the same phone on all major carriers.
4. SonyFTW2020 (Posts: 305; Member since: 03 May 2012)
OOOOO yea that is definitely one of the things I was thinking about!! for sure! Like the new motorola photon q for instance......I thought about seriously getting it...but it not only has a locked sim and non removable battery, its also only on SPRINT..... :/ thats some lame stuff man
5. christianqwerty (Posts: 460; Member since: 05 May 2011)
I'm pretty happy with AT&T. I always have coverage ( except in the mountains, but that is expected). I don't drop calls, and the speeds I get on HSPA+ are really good, consistently get 4-6 mpbs on my iPhone. I'm grandfathered in the unlimited data, so I'm also really happy about that.
6. andro. (Posts: 1927; Member since: 16 Sep 2011)
Take this survey with a pinch of salt as from experience in the industry most customers are never satistified,they always want better reception,cheaper prices,way faster than contrtact allows upgraded,phones with 5 day battery life,phone which should go faulty even if it 3 years old etc!
8. andro. (Posts: 1927; Member since: 16 Sep 2011)
God my grammar was awful in that message lol,typing on the go!
13. samystic (Posts: 187; Member since: 25 Mar 2012)
true... i work for a telco company and customer think
1) better reception is a reasonable expectation for customers... hell my company claims to be spending zillion dollars for coverage on LTE!!!
2) cheaper prices - yeah i want it always
3) flimsy reasons to get out of contract - "my phone is lost, i want to cancel my contract"... i m receiving calls from unknown people, cancel my contract... list goes on...
4) my phone has no problem, it cannot download data on it's own... i never used so much!!! basically i have a smartphone but i m not
no complaints from my side as it is BAU for us
36. rugby4fun (Posts: 8; Member since: 06 Aug 2012)
I think that the American consumer has heard too many times, "The customer is always right." They (speaking generally of course) no longer understand that in a marketplace or economy, the only true currency is desire and means. The consumer wants cell phone service, discounted handsets, data access, and who knows what else. The carriers have the means to provide these and they desire reimbursements so they can continue to offer said service. Both parties come to a mutual agreement. That is how a deal is made or a contract is negotiated and that is what happens, but the consumer wants to believe that they are being imposed upon by their service providers. I think that if all the carriers joined together and turned off service for even just one day, customers would grow a greater appreciation for their providers and the service they offered!
9. Allen3697 (Posts: 86; Member since: 26 Mar 2012)
For as lame as my talk and text only service on Cricket is, I have never had a dropped call. I have no complaints; other than that I don't have a smartphone :p
10. droiddomination (Posts: 203; Member since: 01 Dec 2011)
this just in!!! 3/4 of Americans whine, grumble, byeatch about everything period! oh and Apple sux! have a nice weekend Android fans!!!
11. mas11 (Posts: 1017; Member since: 30 Mar 2012)
Obviously they aren't on the Verizon network with a Motorola phone. I've never experienced any of these issues. With the largest Lte network in the country and with the best radios you can put in a phone Verizon and Motorola make a great combination.
14. jacky_luvsjrod (Posts: 53; Member since: 26 May 2010)
well how do u explain the no service on my bfs droid razr maxx were he works at and his moms house in santa monica ? He is on the verizon network LOL and the searching, no service on his razr maxx were he works at on the 40th floor in dwtwn LA? its not his phone he switched it 2 times works great outside only in those two places he gets no service. I let him borrow my xperia ion on at&t (which btw was a mistake cuz he dnt wanna give it back) and he called me the other day and was all like hun guess were im calling u from? im all like i dnt know he was all like im in an moving express elevator going up to the 60th floor he was like a lil kid cuz at&t had service in his building in every floor and elevators were as verizon dont before he was never able to call me from the elevator with his razr cuz he said it would always be searching. so yeaa
18. EclipseGSX (Posts: 1476; Member since: 18 Oct 2011)
and i wuz all like no wai ru fo real n shes all ya fo sho cuz im kool like dat ya no
24. mas11 (Posts: 1017; Member since: 30 Mar 2012)
Well I live in northern Ohio and my phone has never dropped a single call and when I put it next to my friends' phones it almost always has the best signal so...
27. jacky_luvsjrod (Posts: 53; Member since: 26 May 2010)
well your are in ohio i am i claifornia those are 2 different states reception varies by location. When i put my att phone next to my bf's verizon phone i always have better reception and less dropped calls all over california in san fran, san diego, sacramento, san jose , visalia, adelanto, redlands, u name we have been up and dwn cali by car and even hes been shocked how i had less dropped calls and better data on at&t than him on verizon so..
29. BattleBrat (Posts: 890; Member since: 26 Oct 2011)
I live in socal on Verizon with a Moto DROID RAZR, I've never had a dropped call, and 4g is INSANELY fast.
40. meowcenary (Posts: 187; Member since: 13 Apr 2012)
It's called the not having a tower close by. I work in a building with ATT towers around and on top of my place of employment. I was a Sprint and now T-mobile user, neither sprint nor t-mobile had very good signal. The reason is the distance from the nearest tower to my place of employment and signal traveling through man made obstructions (concrete and steel). This cause signal issues, now ATT users has no issues at all.
People grumble about the most idiotic things sometimes. This is wireless transmission folks. Obstructions and other anomaly can degrade signal, thus causing dropped calls and data access issues. It happens and is a fact of life nothing is perfect. Be gald that you are not using sat phones, it can be ass at times....
19. networkdood (Posts: 5618; Member since: 31 Mar 2010)
well, when I go to a 4G lte area it is fine...
12. InspectorGadget80 (Posts: 5664; Member since: 26 Mar 2011)
My points exactly. Getting sick n tired of all these carriers keep getting deals. Like Sprint/Verizon have the Galaxy NEXUS. I also have to wait for 3 yrs on at&t to end their greedy deal with Apple to buy a Android phone. Also hate them for changing price plans. Other wise thats my only complaint. all phones should be on every carrier then everyone will be happy.
37. rugby4fun (Posts: 8; Member since: 06 Aug 2012)
Its called capitalism, these greedy deals that you speak of yield much needed revenue dollars that allow for further development. Without their exclusive deal with apple, AT&T would never have made the profits that they did, and reinvested into all of the network advancements that they have. If you want a phone badly enough, you can still get it, you either will just have to pay an early termination fee, or buy it at full retail price and likely pay visa or mastercard the interest instead of your carrier.
15. AyBau27 (Posts: 9; Member since: 01 Aug 2012)
People like to complain... it's a good percentage of that. OMG FREAKOUT MY PHONE DROPPED A CALL ONE TIME IN A FEW DAYS
17. PAPINYC (Posts: 2044; Member since: 30 Jul 2011)
iHave no complaints about my service (Verizon Wireless U.S.), however, iGriPe about my iPhone 4S all the time. The real problem is that people refuse to believe that when it comes to cellular service, it's really a combination of provider and phone not just the phone alone or the provider alone; of course, there are other factors like geographic area, network tower interference and, so forth. The other major problem is that many people are just iDiots and don't know how to use a smartphone and, then they gripe and blame the carrier.
20. networkdood (Posts: 5618; Member since: 31 Mar 2010)
all depends on how you hold the phone...
21. Seannyc (Posts: 59; Member since: 21 Jul 2012)
in the end there is not one good carrier. These carriers dnt give a F****** SH** about their customers, when I bought insurance from verzion i thought that if my phone is broken i can change it. My phone is driod x and when it broke few month ago I ask Verzion for a new phone. They said I have to pay another $100 after I paid like 2 years worth of insurance fee ($10 every month I think) and guess what for the SAME GOD DAMM PHONE! Cmon I can buy myself A BRAND NEW DRIOD X FOR $100 OR UNDER IN 2012! The 3g network also drops occasionally on my driod x. Im never going into verzion phone contracts again!
35. rugby4fun (Posts: 8; Member since: 06 Aug 2012)
Lets take a look at the facts in your comment. You paid insurance on the phone at roughly $10 a month for 24 months. Thats $240. Then you had to pay your $100 deductible, same as you would should you wreck your car, so our total is now up to $340. When you bought that phone brand new, it was probably a $600 phone, but of course you didn't have to pay that much because your service provider subsidized the cost of the phone in return for you signing a two year contract. So now, after paying your deductible, you have a fully functional (we'll say $400 phone accounting for depreciation, shipping, overhead, and new warranty) brand new phone, that allows you to use your service and you didn't even have to renew your contract! Sounds like a pretty good deal to me. As far as your comment about the One X, that is the subsidized price with the signing of a new contract. If you don't have an upgrade you would be looking at much closer to $600.
38. Courtimus (Posts: 9; Member since: 03 Jan 2012)
That's how insurance works from any provider for any product! You pay a month to month premium and then then you have a deductable when you need to make a claim. Car insurance wouldn't buy you a brand new model if you wrecked your car. They give you the value of your old car. Same thing with phone insurance dude.
P.S. AT&T, T-Mobile, and Sprint all use the same insurance provider as Verizon... Asurion
22. JunitoNH (Posts: 760; Member since: 15 Feb 2012)
In the US reception sux, and then to add insult you can't transfer your CDMA device to another carrier. Basically, you sell it, or end up eating it or maybe give it to your children without a battery to play.
**** can't even use a Sprint phone on Virgin, talk about a sore ________(insert ur word in the space)
31. Djthunderballs (Posts: 16; Member since: 11 Jul 2012)
@Seannyc, do you expect not to pay a deductible for car insurance too even if you pay x amount over a couple years? It's called insurance... $100 is better than $500 plus tax for a replacement wouldn't you agree?
32. Apocalypse (Posts: 5; Member since: 26 Jun 2012)
@Seannyc ur just stupid. thunderballs pretty much explained it. ur like the idiot that breaks ur tv and calls directv or comcast and yells at them for not replacing it. Verizon is a service provider. Assurion is an insurance provider. Do u call your bank and tell them ur house burnt down and they should build u a new one cuz u pay ur mortgage on time??? no dumass u call your insurance company and pay ur f&*king deductible. LOL
33. vvelez5 (Posts: 623; Member since: 29 Jan 2011)
Louis C.K had something to say about these people. Here's the youtube vid.http://bit.ly/vB0w82 Does contain some language for those who don't like curse words.
39. johnriii (Posts: 220; Member since: 17 Oct 2011)
IMO, 2000 people surveyed is quite a small sample. doesn't verizon alone have like 110 million alone? that being said, people are going to gripe and complain no matter what. it's just in our nature.