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Latest issue for Samsung: Galaxy S7 rear camera lens mysteriously shatters

Posted: , by Alan F.

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Some Samsung Galaxy S7 users are finding their rear camera lens shattered despite the lack of impact

Some Samsung Galaxy S7 users are finding their rear camera lens shattered despite the lack of impact


One company happy to see 2016 end tonight is Samsung. The company had a great start to 2016 as the Samsung Galaxy S7 and Samsung Galaxy S7 edge quickly became the top Android flagship models. And smartphone fanatics were eagerly awaiting the feature packed Samsung Galaxy Note 7. This was to be the first Galaxy Note model to be protected from the rain. And with that IP68 certification rating, the phablet could be submerged in up to nearly 5-feet of water for as long as 30-minutes and escape unscathed.

But in an attempt to throw everything into the Galaxy Note 7 but the kitchen sink, Samsung engineers tried to create internal space by designing a svelte battery. But in doing so, Samsung apparently didn't leave enough room to prevent volatile parts of the cell from touching. As a result, several Galaxy Note 7 units exploded. A couple of recalls later, and the Galaxy Note 7 was pulled off the market.

The latest problem affecting Samsung has to do with the camera on the back of the Galaxy S7. In a story that was published in the Consumerist last week, a Galaxy S7 owner named Sean woke up and discovered that the glass on his back camera had shattered even though it was left untouched and in a case overnight. 

As you might imagine, Sammy wasn't buying the story and refused to honor the warranty. Other owners of this model have apparently been experiencing the same issue and have posted about it on the Samsung Community website. While Samsung's response to some of the posts call the damage an "isolated incident," the thread contains 22 pages of similar complaints.

Even if you've already laid out the $70 or so that it costs to repair the camera lens, legal help might be on the way. A law firm named Keller Rohrback L.L.P. is looking to speak with Galaxy S7 owners whose rear camera lens shattered despite the lack of any impact. If this has indeed happened to you and Samsung refuses to give you the time of day, click on the sourcelink. The law might be on your side.

"Multiple consumers have reported instances of this glass cover shattering without any external force applied, leaving a perfect circle in the center of the glass as if it had been shot out. Despite receiving numerous customer complaints about this apparent defect, Samsung has consistently denied any responsibility, instead blaming its customers and refusing to repair or refund the devices even while still under warranty. Samsung recognizes that a quality camera is a critical distinguishing feature of any smartphone and heavily marketed the Galaxy S7 Series with this feature in mind. Without a usable camera, a smartphone is a device that only partially functional at best, and with Samsung refusing to repair or refund these defective phones, many consumers are finding themselves stuck with them."-Keller Rohrback LLP

source: KellerRohrbackLLP, SamsungCommunities, Consumerist via Forbes

164 Comments
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posted on 31 Dec 2016, 14:45 31

1. Klinton (Posts: 699; Member since: 24 Oct 2016)


So killing Note7 was not good enough??? LOL
Too bad. Samsung even without the Great Note7 managed great with the older GalaxyS7/7Edge. Still the best phones of the year 2016.
That's not acceptable. Righ?
So the organized attacks and scams should never stop.
BTW does any US lab have found what is the ''problem'' with Note7? I mean real proved, not BS speculations!

posted on 31 Dec 2016, 14:48 16

2. ctdog4748 (Posts: 796; Member since: 05 Mar 2016)


Obviously there was a problem with the Note 7 otherwise Samsung wouldn't have recalled it. Twice.

posted on 31 Dec 2016, 14:59 15

6. Klinton (Posts: 699; Member since: 24 Oct 2016)


Really?
And what was the problem? Please tell us!
Except of that US(China, Tawan) can not make device in this category and all ppl, even the iboys fall in love with Note7? Or the jackless iPhone7 and lame Pixel were in danger(meaning Wall Street)
And all the fake reports were over the US media every single day? And even the US(China, Taiwan) authorities were involved. Even Obama.
ROTFL

posted on 31 Dec 2016, 15:06 1

8. trojan_horse (Posts: 3224; Member since: 06 May 2016)


It's obvious there was a problem, but not really obvious what's the root cause of the said problem which led to the Note7 recall...

I guess it's safe for me to say conspiracy and sabotage from Samsung's rivals was the real cause, and they succeeded... Didn't they?

What a piffle!

posted on 31 Dec 2016, 15:23 2

14. Klinton (Posts: 699; Member since: 24 Oct 2016)


May be one-two real cases, and that's normal for almost 3 million Notes 7 sold. But if combine it with all the organized scams and the mighty Wall Street, US media, US authorities...Obama plus China (that are on the same fire as US)...what left for Samsung to do?
Those are the two biggest markets that Samsung count on. Samsung will not go for war with them.
US and China can not compete with the Note line, because have no technology (no matter how US media try to convince ppl that there are Note ''replacements'', and even China copy Note design and even the name)
Only killing the Note can help them.
Samsung from small SKorea is the mutual enemy.

posted on 31 Dec 2016, 15:38 14

21. Dr.Phil (Posts: 1478; Member since: 14 Feb 2011)


Doesn't Obama use a Samsung phone now? I'm pretty sure he does since he stopped using his Blackberry.

Also, why would the US want to harm Samsung when Samsung just announced two separate U.S. investments of $1 billion over the next year for more chipsets at it's Austin, TX factory and another $1.2 billion over 4 years for the development of the IoT in the U.S.?
Not to mention they employ over 15,000 people in the country that contribute economical gains and tax dollars.

And Apple uses Samsung for chipset manufacturing and will very soon need Samsung for it's displays.

I'm sorry, but this conspiracy that Apple and the US want Samsung to fail just doesn't seem in any bit logical. Apple has more to lose if Samsung fails because while Samsung focuses it's R&D dollars on producing better chipset manufacturing processes, better display technology, etc. Apple is able to use it's R&D dollars to focus on things like car technology, software development, and technology design. You do realize that when Samsung loses, it means less money going into R&D which means someone would have to pick up the tab. Apple doesn't want to have to divert research dollars away from what it's doing because it's relying on Samsung to make these developments that end up benefiting Apple products.

posted on 31 Dec 2016, 15:48 9

27. mikehunta727 (Posts: 781; Member since: 12 Sep 2014)


Don't mind the nonsense conspiracy spouting nonsense. You can't change their minds dude, I am not sure what it is with heavy Samsung fans but they seem the most emotional and sensitive to me from my years of experience in both person and seeing many forum posts across a multitude of sites.

posted on 31 Dec 2016, 15:56 2

28. Klinton (Posts: 699; Member since: 24 Oct 2016)


'why would the US want to harm Samsung'

They don't want(and they can not) kill Samsung.
Simply they don't wan't Samsung to be on the top of the most profitable industry. And to suck up the apple's zombies. The zombies are the blood of the Wall Street's darling stock.
Of course without Samsung we will not have today's technology.
But the business is business.
For them is better Samsung to make newest tech components, R&D innovations.....and Apple just to pack them, put fancy color and take the cream of the profit.
China is other case, but ,,,,same

posted on 31 Dec 2016, 16:05 2

30. Tariq123 (Posts: 88; Member since: 15 May 2016)


I think Google did it cuz they knew their phone is crap lol

posted on 31 Dec 2016, 16:15 8

32. sgodsell (Posts: 4298; Member since: 16 Mar 2013)


Phonearena is posting stories and fairy tales. Because magically the S7 is camera lens shatters. What's next phonearena members start dieing off?

posted on 31 Dec 2016, 16:22 1

36. Klinton (Posts: 699; Member since: 24 Oct 2016)


'Doesn't Obama use a Samsung phone now?'

Don't know...(well Samsung was reworded for most secure phones so why not)
But they put him in ''Note7 exploding'' case. (as they made him to put veto on Apple's ban, when Samsung won)
Great guy otherwise, but puppet.

posted on 31 Dec 2016, 16:43 1

40. Klinton (Posts: 699; Member since: 24 Oct 2016)


'Don't mind the nonsense conspiracy spouting nonsense'

To say that you must give some reasonable explanation of what's going on. I just explained my points.
I'm not 'heavy Samsung fan' ! I stay with Notes only because no other OEM can make device in this category.
I hate that.
Samsung started to behave like Apple there. Don't listen to us. Hunting for apple-zombies. Made Note 5 with sealed battery and no SD support. With Note7 SD support is back at least.

posted on 31 Dec 2016, 16:57 2

46. Dr.Phil (Posts: 1478; Member since: 14 Feb 2011)


Except Samsung stock has gone up a lot more than Apple's stock. In fact, after Samsung's second recall, Apple stock fell significantly over the following month. Even if you had invested in Samsung stock before the Note recall, you still would have made a significant profit at this point. It hardly affected their stock.

And as I have argued in my other comments, the recall was actually in some ways a blessing for both Samsung and consumers. The Note 7 was not really that big of an upgrade over the previous Note 5. It wasn't like the jump from the Note 3 to the Note 4 where there was this more significant upgrade. In fact, there were a lot of people who commented on here when the Note 7 released wondering what was so different from the S7 edge or the previous Note 5.

So now Samsung has something to prove to consumers and I have no doubt they are going to put everything they have into ensuring the next Note is top tier and in some ways revolutionary from the rest of the Note series.

posted on 31 Dec 2016, 16:59 2

47. kiko007 (Posts: 4390; Member since: 17 Feb 2016)


"To say that you must give some reasonable explanation of what's going on. I just explained my points."

No. As the arguing party, it is YOUR job to provide evidence as to your claim.....not him. That's Debate 101.

"I'm not 'heavy Samsung fan' !"

^Says that, followed by....

"I stay with Notes only because no other OEM can make device in this category."

#TrumpSupporterLogic

"I hate that."

That is relevant to Doc's rebuttal how exactly?

"Samsung started to behave like Apple there. Don't listen to us. Hunting for apple-zombies. Made Note 5 with sealed battery and no SD support. With Note7 SD support is back at least."

Breaking News: Company in the business of making money is trying to do just that......MAKING MONEY. We have a reporter on sight to analyze the shocking scoop.........news at 11./s

posted on 31 Dec 2016, 17:39 5

53. Klinton (Posts: 699; Member since: 24 Oct 2016)


'Company in the business of making money is trying to do just that......MAKING MONEY.'

Of course! But why shouldn't we hate it, when there is not competition in this category

'#TrumpSupporterLogic'

What's wrong with the logic, if there is not Note-like device in the market. Involving politics here to prove you ''point'' is pathetic. I'm not Trump's fan, simply hate Hilary. But what connection you see with Note 7 here?(except of the media of course)

'No. As the arguing party, it is YOUR job to provide evidence as to your claim.....not him'

Here you have it.
1.No Note7 exploded after the ban.
2. The year has passed and no proved ''problems'' with Note7 announced- not by Samsung, neither by any US lab or other labs. Does it means something to you?

posted on 31 Dec 2016, 18:00 3

55. mikehunta727 (Posts: 781; Member since: 12 Sep 2014)


Blah blah pizzagate, blah Trump going to bring back all coal jobs blah blah, CHYna blah

Dr. Phil logically broke down your poor argument. Take the tin foil helmet off

posted on 31 Dec 2016, 18:03 2

56. Klinton (Posts: 699; Member since: 24 Oct 2016)


'Except Samsung stock has gone up a lot more than Apple's stock.'

It was not expected.
But imagine if Note7 was not killed(just look at the Note7 owners)
Well I agree that Note7 was not huge upgrade(though it was not less than Note4 over Note3). But it nailed it with the design and the size over dislay comparing the iPhones, for tempting the world's zombies that Apple posses right now, wating(and promised by the media year after year)- small bezel and unique phone .
Do not underestimate the market researches of the US authorities, They ware stoned by the market researches and got desperate.
The company that posses world's zombies, posses the cream of the business, And the stock Pyramid.
So that was unacceptable.
Period

posted on 31 Dec 2016, 18:12 3

59. Klinton (Posts: 699; Member since: 24 Oct 2016)


Let's hope that Dr. Phil is happy with your dumb ''support''. LOL

posted on 31 Dec 2016, 18:13 2

61. mikehunta727 (Posts: 781; Member since: 12 Sep 2014)


Hold this L for failing your argument bad

posted on 31 Dec 2016, 19:01 2

71. Klinton (Posts: 699; Member since: 24 Oct 2016)


Not only Googe. Or Apple (even I don't thing they are the main players in this game)
The plot is on higher level :
Wall Street, US authorities ....and of course China having same interest ...helping.
If you CAN'T make Note....kill Note.

posted on 31 Dec 2016, 19:04 4

72. wando77 (Posts: 1069; Member since: 23 Aug 2012)


3) No s7 phones catching fire before the ban. Now they are catching fire after the ban.
No camera glass complaints either.
This is Apple etc systematically taking down their biggest competitor.

posted on 31 Dec 2016, 19:18 2

74. bubbadoes (Posts: 1225; Member since: 03 May 2012)


let the butthurts begin!!

posted on 31 Dec 2016, 19:24 3

75. sissy246 (Posts: 3181; Member since: 04 Mar 2015)


"I stay with Notes only because no other OEM can make device in this category."

"#TrumpSupporterLogic"

That makes no since.
He is right, no other company has made a note type phone with note features.

posted on 31 Dec 2016, 21:18 1

91. piyath (Posts: 706; Member since: 23 Mar 2012)


Omg you and your silly little conspiracy theories...lol

posted on 31 Dec 2016, 22:18 2

93. Klinton (Posts: 699; Member since: 24 Oct 2016)


It's already started long ago.
We just comment them since moths. And they come again and again.

posted on 01 Jan 2017, 01:25

102. Leo_MC (Posts: 2070; Member since: 02 Dec 2011)


But Samsung had stopped the sale of Note phones all over the world, even in Korea where there is no US or China political influence.
Why should it have done that if the phone was safe to use?!

posted on 01 Jan 2017, 05:40

106. zenun12 (Posts: 102; Member since: 31 Oct 2016)


So true....competing companies got to help each other since if there is no competition, it would be very unbenificial to the industry. If the US wanted to harm Samsung, perhaps they would bribe Apple to start another patent war and award Apple the win.

posted on 01 Jan 2017, 08:58 2

115. trojan_horse (Posts: 3224; Member since: 06 May 2016)


My sentiment exactly...^^

I think there's probably foul play behind this whole Note7 fiasco... Samsung can't be friends with everyone, after all.

posted on 01 Jan 2017, 09:23

128. krystian (Posts: 372; Member since: 16 Mar 2016)


Samsung admitted to an issue and even apologized. The specifics of what happened have not been released. But it is correct that the compact design is what caused the batteries to explode once the issue had started. The cause of the initial issue is unknown. The cause of the explosion is the lack of room for the battery to swell and expand when the chemicals mix. It's the pressure that causes the explosion. I had my battery swell on my Lumia 950xl. It has a removal back cover and was roomy enough that there was no pressure. I just had the phone exchanged. Design does help when something like this happens.

posted on 01 Jan 2017, 09:45 1

131. mikehunta727 (Posts: 781; Member since: 12 Sep 2014)


Sammobile reported it a few days ago beforE PA. You know it's legit when Sammobile reports a negative issue like this on their website

Also do you really think Apple is actually doing this..? It could be any of Samsung's competitors really that is doing this but i highly doubt there is sabotage going on, just seems like conspiracy nut s**t.

Samsung is actually the only one to hand been caught red handed trying to sabotage other companies by paying people to troll online regarding other companies products and leave false bad reviews on competitors products and etc

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