Fix for Nokia Lumia 900 is coming; buyers through April 21st get $100 rebate
which will be ready on April 16th. The manufacturer is allowing those who bought the flagship Windows Phone model to either download the new software or swap their flawed model for a new one. Nokia U.S. Chief Chris Weber says that the company is already producing new units of the phone with the new software which he says are being shipped to AT&T stores.
In addition, all those who bought the phone will receive a $100 rebate from Nokia regardless of whether or not their phone is affected. Considering that the phone is $99.99 with a 2-year contract, that effectively makes the Nokia Lumia 900 free for those who purchase the phone before Midnight Pacific Time on April 21st. Weber noted that the customer always comes first which he says is why Nokia is offering the rebate. The executive also added that the company is investigating how such a problem with the software made it though testing and went out in units sold to the public.
2. Lucas777 posted on 10 Apr 2012, 21:39 6 2
wow so a free lumia 99 for everyone... they need to advertise this if they are going to do it!
24. -box- posted on 11 Apr 2012, 08:13 3 1
So Nokia isn't claiming it's a feature or its users are holding it wrong, and admitting it immediately, and going well above the expected norm and refunding the purchase price while exchanging as well? Wow, every OEM should do this.
27. Lucas777 posted on 11 Apr 2012, 09:45 2 1
i know! and they have the fix coming within a week!
4. PAPINYC (limited) posted on 10 Apr 2012, 21:48 4 11
That's really sad, a major software fix for a flagship device that was just released. And, before you criticize (because iDon't), not being able to connect to the internet when most of what we do requires internet connectivity is a MAJOR flaw.
I was hoping more from Windows Mobile's new flagship phone; sad, really sad [really].
8. Gusto posted on 10 Apr 2012, 22:36 14 1
Yeah, but finding it, admiting it, correcting in fast time, and also rebating some money for the problem, make them better than most of other companies out there.
That's how all brands should treat their flagship, with prime service.
On other note, this move is a better marketing than any other thing they did until now. Be sure that if i was thinking of buying it, this would seal the deal, not for the money but for how they responded to the problem.
16. threeline posted on 10 Apr 2012, 23:36 2 4
I think it is great marketing, it may have been on purpose, if so great move because I just became interested, the black one is actually very nice looking.
11. Lucas777 posted on 10 Apr 2012, 22:52 3 1
lots of major phones have problems... thats why they have software updates... there hasnt been one phone thats been perfect from day one... im just glad its an easily fixable software thing and not a recall-worthy hardware issue
23. bbblader posted on 11 Apr 2012, 01:27 7 1
apple's responce to the 4s battery problem: 1 month later
nokia's responce about the l900 internet problem: less than 24 hours later
35. Snoobab posted on 11 Apr 2012, 17:06 0 0
Those affected have got $100 off their AT&T bill and a replacement phone, while you're still sitting with your same iPhone and zero compensation (Antennagate, anyone?). It's seriously time that people started getting off Apple's d**k!
5. RiseAgainst94 posted on 10 Apr 2012, 21:58 6 1
Really shouldn't be complaining too much about the problem they had with data usage. Within a few days they found a way to fix it (just a testament to how well supported this device is) and now being able to get a new high end smartphone for free. It's a steal, and i'm sold.
6. JSern posted on 10 Apr 2012, 22:04 6 1
I sense there's a Windows Phone hater in Phone Arena. Almost every WP topic has a row of -1 dislike. Lifeless, like that's going to bring down WP
9. jdubis posted on 10 Apr 2012, 22:37 2 1
This is pretty impressive considering it has been out two days and they fixed it. Um I pretty sure to this day apple has not fixed the battery issue with the 4s. Oh yah it also took apple weeks to admit the issue.
20. TechyMexican posted on 11 Apr 2012, 00:10 1 1
it should appear as a credit on your AT&T account. It will be used toward your next bill
34. vvelez5 posted on 11 Apr 2012, 16:02 0 0
Good news, definitely could use 100 bucks off my plan, even if it is for just one month. Would have preferred it in some form of gift card or rebate wouldn't mind getting some accessories to go with this phone.
12. KIANO posted on 10 Apr 2012, 22:56 1 1
Nice deal! Their quick responsiveness to fix device issues and consumers supports put Nokia in good image for public. Continue so, Nokia and WP will do well in smartphone markets.
13. Archan_Pe posted on 10 Apr 2012, 23:01 1 1
Its funny how they actually said "the beta test is over" uhuh xD... still a lumia 900 fan but honestly the add was good, but next time it needs to be fail proof
25. -box- posted on 11 Apr 2012, 08:18 0 2
True, but apparently the problem was limited to a relatively small number of units produced in Mexico, while most of the units were produced in Asia. I know mine was made in Korea and hasn't had any problems. Considering how many hundreds of thousands of units were produced, there's bound to be some flaws, either from the manufacturing end or the supply end. It could be something as simple as a die press for a chip had worn down at a supplier causing premature failure of the chip, and it can be difficult catching that in quality control
29. dha_george posted on 11 Apr 2012, 10:34 2 1
mine was made in Korea and i am experiencing the data connection issue.
14. shymonsam posted on 10 Apr 2012, 23:20 8 0
Remember how Apple handled the death Grip issue on iphone 4 !!!!!
Jobs said " stop holding your phone that way .." !!!! holy fixes
21. rnk.khch posted on 11 Apr 2012, 00:44 0 0
So true!! Customers matter for Nokia, whereas for apple, filling their pocket with customers' money matters!!
18. Chuck.Norris (unregistered) posted on 10 Apr 2012, 23:50 3 0
This is impressive, owning up to the problem and then issuing a fix as well, plus $99 rebate to make you feel even better, unlike my experience with LG 3D,http://www.phonearena.com/news
/LG-Optimus-3D-plagued-by-ghost-call-issues-after-Gingerbread-update_id27030,to this date LG have yet to admit to the problem let alone make a fix for it. Go Nokia, set the standard the rest will follow or fail.
22. xq10xa posted on 11 Apr 2012, 01:11 0 0
sucks cuz now im going to Coachella with no internet. :(
No apps work either that use internet.. that blows. cmon guys. lol.
26. -box- posted on 11 Apr 2012, 08:20 1 0
So swing by a store and switch it out. Shouldn't take you five minutes
28. networkdood posted on 11 Apr 2012, 10:07 2 0
APPLE could learn a thing or two from Nokia....
30. 7thspaceman posted on 11 Apr 2012, 11:37 0 0
hmm I am still going to buy a Nokia 900 in May or June. A white one with a white Tux would be a nice combo hot damn I will look with that and some nice shades
.Seriously folks I am not deterred from buying this smart phone because a software glictch. I wonder however what will happen to the Person who was responsible for the
software to be put on these smart phones. their ASS could be grass and get mowed down because of this yoo maybe I can buy one of the returned and reprogrammed Nokia 900's 100$ cheaper than a new one I'll take it
32. Mobile-X-Pert posted on 11 Apr 2012, 12:51 0 0
White one though!...The sexiest phone ever.
36. jroc74 posted on 11 Apr 2012, 23:17 1 0
Gotta say.....very fast and very nice move by Nokia. I wish they would do an Android phone....
After Motorola...Nokia would be my next bet for a decent battery life and reception combo.
37. Forsaken77 posted on 11 Apr 2012, 23:41 0 0
So can anyone walk into an AT&T store and get this phone right now for free until April 21st? Or do you have to have already bought it and you have till April 21st to claim your rebate?