Some Nokia Lumia 900 units are having network connection issues

Some Nokia Lumia 900 units are having network connection issues
So, the Nokia Lumia 900 has landed to much fanfare, and many of the AT&T customers who ordered the smartphone in advance should have already received it. However, a percentage of these pre-ordered units appear to be plagued by a glitch that prevents them from connecting to a data network, be it 2G, 3G, or 4G LTE.

The issue is already being discussed on multiple online communities, including the Nokia Support Discussions and XDA-Developers, and a tipster of ours, who claims to be an AT&T employee, has confirmed that the problem is real indeed. "These devices were mass produced in a plant in mexico and there is a defect with the imei's registering to the data network on 2g, 3g and 4g data", says the AT&T insider. "AT&T and Nokia have quietly addressed and are removing stock of the defective devices. Data will work on first boot, but will stop working after a reboot, restart, turning on airplane mode or turning off data. it will show data is connected but will not work".

While some Nokia Lumia 900 owners are still trying to resolve the issue, the following solution has worked for others:

  • Remove the SIM card and leave the SIM card out for the next three steps.
  • Perform a Master Reset (Settings > About).
  • Let the product boot up without a SIM card.
  • Turn off the device.
  • Verify that the SIM card is LTE enabled. 
  • Insert SIM card and boot up.

However, a number of users report that the problem reappears eventually, so if your Nokia Lumia 900 is being affected as well, your best option would be to get a replacement. Any Lumia 900 owners that are dealing with the said issue right now? Feel free to share your experience with us by dropping a comment.

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Related phones

Lumia 900
  • Display 4.3 inches 800 x 480 pixels
  • Camera 8 MP (Single camera) 1.3 MP front
  • Hardware Qualcomm Snapdragon S2 APQ8055 0.5GB RAM
  • Storage 16GB,
  • Battery 1830 mAh
  • OS Windows Phone 7.8

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