Some Nokia Lumia 900 units are having network connection issues

Some Nokia Lumia 900 units are having network connection issues
So, the Nokia Lumia 900 has landed to much fanfare, and many of the AT&T customers who ordered the smartphone in advance should have already received it. However, a percentage of these pre-ordered units appear to be plagued by a glitch that prevents them from connecting to a data network, be it 2G, 3G, or 4G LTE.

The issue is already being discussed on multiple online communities, including the Nokia Support Discussions and XDA-Developers, and a tipster of ours, who claims to be an AT&T employee, has confirmed that the problem is real indeed. "These devices were mass produced in a plant in mexico and there is a defect with the imei's registering to the data network on 2g, 3g and 4g data", says the AT&T insider. "AT&T and Nokia have quietly addressed and are removing stock of the defective devices. Data will work on first boot, but will stop working after a reboot, restart, turning on airplane mode or turning off data. it will show data is connected but will not work".

While some Nokia Lumia 900 owners are still trying to resolve the issue, the following solution has worked for others:

  • Remove the SIM card and leave the SIM card out for the next three steps.
  • Perform a Master Reset (Settings > About).
  • Let the product boot up without a SIM card.
  • Turn off the device.
  • Verify that the SIM card is LTE enabled. 
  • Insert SIM card and boot up.

However, a number of users report that the problem reappears eventually, so if your Nokia Lumia 900 is being affected as well, your best option would be to get a replacement. Any Lumia 900 owners that are dealing with the said issue right now? Feel free to share your experience with us by dropping a comment.

Thanks for sending this in!



Related phones

Lumia 900
  • Display 4.3" 480 x 800 pixels
  • Camera 8 MP / 1.3 MP front
  • Processor Qualcomm Snapdragon S2 APQ8055, Single core, 1400 MHz
  • Storage 16 GB
  • Battery 1830 mAh(8h 3G talk time)

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30 Comments

1. CommentBoxEnforcer

Posts: 99; Member since: Feb 13, 2012

Haha..they blamed mexico..why else mention the plant location?

14. TROLL.ISAHA

Posts: 535; Member since: Mar 28, 2012

Very bad NOKIA..... What bad presentation! Good news keep it up.....

2. _PHug_

Posts: 482; Member since: Oct 11, 2011

Seems kind of beta test-ish

3. stipe

Posts: 33; Member since: Apr 05, 2012

So just the preorder units have these issue ?

21. ChiX017

Posts: 308; Member since: Nov 09, 2011

no, some

4. stipe

Posts: 33; Member since: Apr 05, 2012

For many users problem is mysteriously fixed . And the problem was the same with the Titan . The issue is in AT&T s network and not with Nokia s hardwere

9. fervid

Posts: 183; Member since: Nov 22, 2011

I'd have to agree. There are some months I get this every day on my old Win Mobile phone, and other months I'm fine. ATT just expanded LTE, so likely is having issues just like Verizon did. Blaming the phone and Mexico is just bad business.

5. joeymk

Posts: 101; Member since: Jan 26, 2012

Nokia to have a problem? NO WAY!!!

6. Bluesky02

Posts: 1439; Member since: Dec 05, 2011

Ouch Nokia! That's going to hurt you badly. Prepare for another fail.

17. TROLL.ISAHA

Posts: 535; Member since: Mar 28, 2012

AGREE THAT'S RIGHT.....

25. Lucas777

Posts: 2137; Member since: Jan 06, 2011

have we not seen other phones with initial problems that went on to be the most successful phones ever? cough.. iphone 4.. cough...

26. phonton

Posts: 65; Member since: Dec 27, 2011

buddy! It should be"APPLE" to sell like hot cakes even with problems. And most importantly, the buyers mentality plays an important part. For all reasons they say " Who cares, It's APPLE and I'm proud of it"

27. Lucas777

Posts: 2137; Member since: Jan 06, 2011

not really-- the iphone 4 was a fantastic phone and had some outstanding features.. i dont think the lumia is quite on par but it still fills a niche

7. Netolic

Posts: 152; Member since: Oct 18, 2011

Hencho en mexico?

8. JSern

Posts: 282; Member since: May 22, 2011

Here comes the haters comments

11. eyup_aydin unregistered

Definitely haterss...

16. TROLL.ISAHA

Posts: 535; Member since: Mar 28, 2012

Right.....

10. MickDM

Posts: 63; Member since: Nov 29, 2011

"a percentage"(clarify)...really manipulative reporting here...is "nic" the new "vic"...ijs...

12. -box-

Posts: 3991; Member since: Jan 04, 2012

Mine was made in Korea, it's running perfectly. LTE, HSPA+, and 3G all work well. Loving the LTE speeds. Wheee!

13. TROLL.ISAHA

Posts: 535; Member since: Mar 28, 2012

WHAT SUCH GOOD NEWS!!!!!!! ANother big fail....

19. nokia_fan_172

Posts: 11; Member since: Mar 09, 2010

has any1 ever told u that u're an idiot?

15. 0101010

Posts: 1; Member since: Apr 09, 2012

Nokia will sell at least 132.596.478 Lumia 900's. Trust me, I'm the f**king Jesus the Globetrotter.

18. 7thspaceman

Posts: 1597; Member since: Feb 14, 2011

since this is an area specific manufacturing problem it will be taken care of quickly. the quality control phone testers should be alerted to test the phones before they are shipped out in Mexico.

20. christianqwerty

Posts: 467; Member since: May 05, 2011

So if the Nokia lumia has connection problems , it's okay, but if the iPad has connection problems, everyone makes fun of it? Did Nokia not say this is the first non beta phone ever?

22. Gusto

Posts: 28; Member since: Mar 20, 2012

I guess the Windows Phone got smoked.

23. blfontenot

Posts: 1; Member since: Apr 09, 2012

Had the same issue with the internet and my mms of my lumia Go to settings, cellular, edit pan and enter in this information: APN User Name Password isp.cingular isp@cingular.com cingular1 Will fix it after restarting the phone

24. 7thspaceman

Posts: 1597; Member since: Feb 14, 2011

a nice way for Nokia to make good the problem is to give the customer a new phone and they will have 2 phones but I guess they will be sent a good phone and told to send back the old one, On the Plus side Nokia will take back the bad Mexican made phones put good electronics components in them and sell them for 250 t0 350 dollar refurbished Nokia lumia 900 smart phones Hey I would try one

28. Kilo_Gilo

Posts: 6; Member since: Apr 10, 2012

Who cares It's a Windows Phone anyway

29. vvelez5

Posts: 623; Member since: Jan 29, 2011

Didn't get the issue myself. Suck for the ones who did, this is a great phone.

30. malisaraii

Posts: 1; Member since: Mar 28, 2013

this is honestly the WORST PHONE EVER i dont even know what to do with this phone

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