Some Nokia Lumia 900 units are having network connection issues
posted by Nick T. / Apr 09, 2012, 2:56 AM
So, the Nokia Lumia 900 has landed to much fanfare, and many of the AT&T customers who ordered the smartphone in advance should have already received it. However, a percentage of these pre-ordered units appear to be plagued by a glitch that prevents them from connecting to a data network, be it 2G, 3G, or 4G LTE.
Nokia Support Discussions and XDA-Developers, and a tipster of ours, who claims to be an AT&T employee, has confirmed that the problem is real indeed. "These devices were mass produced in a plant in mexico and there is a defect with the imei's registering to the data network on 2g, 3g and 4g data", says the AT&T insider. "AT&T and Nokia have quietly addressed and are removing stock of the defective devices. Data will work on first boot, but will stop working after a reboot, restart, turning on airplane mode or turning off data. it will show data is connected but will not work".The issue is already being discussed on multiple online communities, including the
While some Nokia Lumia 900 owners are still trying to resolve the issue, the following solution has worked for others:
- Remove the SIM card and leave the SIM card out for the next three steps.
- Perform a Master Reset (Settings > About).
- Let the product boot up without a SIM card.
- Turn off the device.
- Verify that the SIM card is LTE enabled.
- Insert SIM card and boot up.
However, a number of users report that the problem reappears eventually, so if your Nokia Lumia 900 is being affected as well, your best option would be to get a replacement. Any Lumia 900 owners that are dealing with the said issue right now? Feel free to share your experience with us by dropping a comment.
Thanks for sending this in!
- Display 4.3" 480 x 800 pixels
- Camera 8 MP / 1.3 MP front
- Processor Qualcomm Snapdragon S2 APQ8055, Single core, 1400 MHz
- Storage 16 GB
- Battery 1830 mAh(8h 3G talk time)
Posts: 99; Member since: Feb 13, 2012
Haha..they blamed mexico..why else mention the plant location?
posted on Apr 09, 2012, 3:01 AM 1
Posts: 33; Member since: Apr 05, 2012
For many users problem is mysteriously fixed . And the problem was the same with the Titan . The issue is in AT&T s network and not with Nokia s hardwere
posted on Apr 09, 2012, 3:59 AM 12
Posts: 183; Member since: Nov 22, 2011
I'd have to agree. There are some months I get this every day on my old Win Mobile phone, and other months I'm fine. ATT just expanded LTE, so likely is having issues just like Verizon did. Blaming the phone and Mexico is just bad business.
posted on Apr 09, 2012, 6:20 AM 3
Posts: 1439; Member since: Dec 05, 2011
Ouch Nokia! That's going to hurt you badly. Prepare for another fail.
posted on Apr 09, 2012, 4:28 AM 4
Posts: 2137; Member since: Jan 06, 2011
have we not seen other phones with initial problems that went on to be the most successful phones ever? cough.. iphone 4.. cough...
posted on Apr 09, 2012, 2:32 PM 2
Posts: 65; Member since: Dec 27, 2011
buddy! It should be"APPLE" to sell like hot cakes even with problems. And most importantly, the buyers mentality plays an important part. For all reasons they say " Who cares, It's APPLE and I'm proud of it"
posted on Apr 09, 2012, 3:18 PM 1
Posts: 282; Member since: May 22, 2011
Here comes the haters comments
posted on Apr 09, 2012, 5:05 AM 8
Posts: 1; Member since: Apr 09, 2012
Had the same issue with the internet and my mms of my lumia Go to settings, cellular, edit pan and enter in this information: APN User Name Password isp.cingular firstname.lastname@example.org cingular1 Will fix it after restarting the phone
posted on Apr 09, 2012, 11:13 AM 0
Posts: 1597; Member since: Feb 14, 2011
a nice way for Nokia to make good the problem is to give the customer a new phone and they will have 2 phones but I guess they will be sent a good phone and told to send back the old one, On the Plus side Nokia will take back the bad Mexican made phones put good electronics components in them and sell them for 250 t0 350 dollar refurbished Nokia lumia 900 smart phones Hey I would try one
posted on Apr 09, 2012, 12:24 PM 0
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