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Apple refunds $6000 bill belonging to an 8 year old wielding her dad's Apple iPad

Posted: , by Alan F.

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Apple refunds $6000 bill belonging to an 8 year old wielding her dad's Apple iPad
Lee Neale is just like many of us. He has an 8 year old daughter by the name of Lily and a good job as an aerospace designer in the U.K. Like most 8 year-olds, Lily asked to use her dad's Apple iPad from time to time and being a good Dad, Lee gave in. But one day, Lee tried to take out some money from his bank account and was stunned to find out that it had been frozen.

Lee Neale received a £4000 refund from Apple

Lee Neale received a £4000 refund from Apple

Apparently, daughter Lily had blown quite a chunk of change on in-app purchases for popular App Store games like Campus Life, My Horse, Hay Day and Smurfs’ Village. At one point, the 8-year old spent £2000 ($3052 USD) covering 74 transactions in just 6 days. Overall, between March and July, Lily spent like a drunken sailor, ringing up a bill of £4000 ($6100 USD) on coins, upgrades and jewels. It seems that she had learned her Dad's password from watching him enter it.

Lee, who had been working away from home, missed emails sent out by Apple alerting him to the purchases. After his bank account was frozen, he found himself at the point where he was contemplating selling his car and two motorbikes. At first, Apple refused to do anything about the purchases, saying that "all purchases made on the iTunes Store are final". But eventually Apple decided to refund the money, a move that according to Lee, "...really has saved my bacon".

The moral of the story is that no mater how young your kids are, they might know more than you think they do. If they've watched you install an app and type in your password, the whole process could be stored in their memory and we would suggest changing your password. Many kids that age might not grasp the concept of money and could easily be entranced by in-app promotions. And let's face it, you can't expect Apple to constantly refund in-app purchases.

source: TheSun via CNET

42 Comments
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posted on 20 Jul 2013, 21:35 8

1. tech-head (Posts: 132; Member since: 02 Sep 2011)


Microtransactions should be banned.

posted on 21 Jul 2013, 09:34 3

28. Syksyd (Posts: 55; Member since: 16 Apr 2010)


That guy should have been more responsible with his things, Apple should have stuck to their guns and made him pay the bill, why is it that parents never want to take responsibility for their kids running up a bill, put restrictions then you wont be in that situation in the first place....Idiot Parent

posted on 22 Jul 2013, 13:53

40. ZeroCide (Posts: 683; Member since: 09 Jan 2013)


First of all the guy was responsible. He had a password on it for purchases. So what you are saying is that he should not let his daughter play games with the iPad while he is away on business. I was un aware that his dughter had learned his password. $6000 is a lot of money to through away on virtual junk. His daughter was probably not aware what she was doing and niether was he because of being away on business.

posted on 24 Jul 2013, 11:45

41. Rayvelynn (Posts: 123; Member since: 05 Jul 2012)


I'm sorry at 8 years old you know full well what you are doing.

posted on 21 Jul 2013, 10:25 2

30. saadasadkhatri (Posts: 9; Member since: 29 Sep 2012)


It is where Microsofts Kids Corner comes to play its part, No need for ban on anything.

Atleast we now have one reason to consider Windows Phone :)

posted on 20 Jul 2013, 21:39 17

2. darkkjedii (Posts: 10354; Member since: 05 Feb 2011)


Classy move apple, classy move indeed.

posted on 20 Jul 2013, 22:02 2

3. ncarlosmiguel (Posts: 205; Member since: 14 May 2013)


Indeed!

posted on 20 Jul 2013, 23:55

13. vincelongman (Posts: 1024; Member since: 10 Feb 2013)


Smart move too, because he is defiantly going to tell that story to many of his friends.
Ok, I was thinking about how to prevent this. What if you sign out of the AppStore (go to the Featured page, then tap on your account). Would you have to log back in to make a in-app purchase. That could prevent this from happening.

posted on 20 Jul 2013, 22:27 3

4. tashreef (Posts: 476; Member since: 24 Nov 2012)


true, i think kids corner is a must have feature in every platform...

posted on 21 Jul 2013, 05:09 3

21. WHoyton1 (Posts: 1619; Member since: 21 Feb 2013)


Oh dear......do you even know what kids corner is......besides this was on a tablet there is no kids corner on any tablets......your such a fanboy!

posted on 21 Jul 2013, 06:44

22. darkkjedii (Posts: 10354; Member since: 05 Feb 2011)


WH lol, I don't think he does. +1

posted on 21 Jul 2013, 18:14

35. tashreef (Posts: 476; Member since: 24 Nov 2012)


oh really? i was talking about developing one...
blind troll

posted on 20 Jul 2013, 22:27 16

5. aditya.k (Posts: 459; Member since: 10 Mar 2013)


An 8 year old? :o
I was hardly even allowed to play Snake on the Nokia 3310 back then!

posted on 20 Jul 2013, 22:52

9. tashreef (Posts: 476; Member since: 24 Nov 2012)


hahaha well said .... same here :D

posted on 21 Jul 2013, 08:10

23. Jack58221 (Posts: 121; Member since: 23 Feb 2013)


when I was 8 my dad's bag phone was almost as big as me.

posted on 20 Jul 2013, 22:39 3

6. quakan (Posts: 1156; Member since: 02 Mar 2011)


Apple really needs a kids only mode. I've had younger family members use my iPhone and attempt to figure out my password so that they can buy something for game or download another app and it just locks me out and forces me to go to my computer and reset my password. Needless to say, it's irritating.

posted on 21 Jul 2013, 02:08 1

18. Shatter (Posts: 1985; Member since: 29 May 2013)


Get android and you can disable the password lock outs.

posted on 21 Jul 2013, 12:19

31. Hallucinator (Posts: 340; Member since: 24 May 2010)


It's as easy as turning off in app purchases in the restrictions and password protecting it.

posted on 20 Jul 2013, 22:46 4

7. Dingy_cellar_dweller (Posts: 182; Member since: 16 Mar 2013)


Pass the buck much.

Parents except others to police their children. This guy is let off the hook for being stupid, as he gave his consent to the child using his ipad.

And yes I know children can't enter contracts legally.

posted on 21 Jul 2013, 09:09

26. PAPINYC (Posts: 2234; Member since: 30 Jul 2011)


I agree, parents and their silly out-of-control rug-rats; they should all be fined!

And, the kids should be sent to school where they can learn something rather than play on iDudz!

posted on 20 Jul 2013, 22:48

8. wenennefer (Posts: 3; Member since: 20 Jul 2013)


This man surely must own a smartphone if he can loan his iPad to his 8 yr old daughter. He must be getting some sort of a notification on it.

posted on 20 Jul 2013, 23:02

10. AppleOrAndroidS (Posts: 2; Member since: 14 Jun 2013)


Yeah android should invent a kids mode you just click and you can buy no password......

posted on 21 Jul 2013, 01:32

16. JC557 (Posts: 938; Member since: 07 Dec 2011)


I think there's already a sign in option for the Play Store. I have a feeling it's the same way for the App Store because I constantly have to sign in if I were to download a new app or update the current ones on my iPod Touch or brother's iPad.

posted on 21 Jul 2013, 01:47

17. tacarat (Posts: 130; Member since: 22 Apr 2013)


I've used "App Lock" by DoMobile Lab to put a lock on my phone's settings, app stores and task/app killers. Pretty much locks it down for the kids. Now I just need a way to prevent sideloading without preventing it for myself.

posted on 21 Jul 2013, 02:19

19. Shatter (Posts: 1985; Member since: 29 May 2013)


Plenty of apps on android to lock kids out on android while IOS is a barren wasteland when it comes to that.

posted on 20 Jul 2013, 23:21 1

11. joey_sfb (Posts: 2717; Member since: 29 Mar 2012)


A good deed indeed. Hope we hear more positive news from Apple such as this one.

posted on 20 Jul 2013, 23:34 1

12. breathlesstao (Posts: 71; Member since: 16 Apr 2010)


Kids ALWAYS know more than the parents think they do. If someone forgets that...
Regardless, parents SHOULD stop passing on the responsibility of raising their kids to everyone and everything else.

posted on 20 Jul 2013, 23:56 1

14. alterecho (Posts: 1072; Member since: 23 Feb 2012)


I once made an accidental purchase on my ipod touch and they refunded the cost. At first they said all purchases were final too, but they gave me a chance. The cost of that purchase was small though.

posted on 21 Jul 2013, 00:06 3

15. iushnt (Posts: 611; Member since: 06 Feb 2013)


apple earned my respect with this

posted on 21 Jul 2013, 03:01 1

20. ilia1986 (unregistered)


Well hell just froze over.

posted on 21 Jul 2013, 08:32 1

24. InspectorGadget80 (Posts: 6215; Member since: 26 Mar 2011)


For once apple did something right. Next time dad don't let your kid sign in on your acct.

posted on 21 Jul 2013, 09:04 1

25. PAPINYC (Posts: 2234; Member since: 30 Jul 2011)


Well this time I disagree with everyone and shame on Apple; Apple should not only make the man pay the $6000+ charges in in-app' purchases but they should also fine him an additional $6000 dollars for being an iDiotDaD aka iD³.

What is this world coming to when Apple gives an iRefund to an irresponsible parent!!??

posted on 21 Jul 2013, 20:05 1

36. SamsungNewbie (Posts: 30; Member since: 06 Jul 2013)


And if a parent had the same experience with Google and Android I'd imagine your comment would be much different. Stop trolling, you make all us android users look bad.

posted on 21 Jul 2013, 20:43

37. darkkjedii (Posts: 10354; Member since: 05 Feb 2011)


+10,000

posted on 21 Jul 2013, 09:14

27. Larry_ThaGr81 (Posts: 294; Member since: 26 May 2011)


Good to see Apple come to their senses, but it's really a shame that Apple even considered letting the bill stick in the first place.

posted on 21 Jul 2013, 10:19

29. networkdood (Posts: 6261; Member since: 31 Mar 2010)


Good PR move!!

posted on 21 Jul 2013, 14:45

32. JMartin22 (Posts: 756; Member since: 30 Apr 2013)


This was irresponsible and reckless on the parents' part. An 8 year old child should be expected to know the value of money and he should have known better. Understanding his child and what it is into could have been an integral and important step from preventing the mishap that occurred here.

posted on 21 Jul 2013, 16:39

34. darkkjedii (Posts: 10354; Member since: 05 Feb 2011)


Re read the article. The child isn't an it, she's a little girl name Lily, also how many 8 yr olds do you know that understand the value of money, processing transactions, and handling accounts? Being able to count some coins doesn't add up to the knowledge of finances dude. Lily was going off memory, which most little kids use to do things they're not fully versed in. And what part of this article leads you to believe he doesn't understand his child?

posted on 21 Jul 2013, 22:42 1

39. JMartin22 (Posts: 756; Member since: 30 Apr 2013)


I don't care what that little degenerate is called. That's simply negligent parenting. Children learn the value of currency and monetary value as early as age 2. Maybe he should teach his daughter better values. She ascertained enough knowledge to go through the proper process of issuing a transaction multiple times. Her critical thinking skills are refined enough to have awareness of the implications she caused

posted on 21 Jul 2013, 16:38

33. darkkjedii (Posts: 10354; Member since: 05 Feb 2011)


.....

posted on 21 Jul 2013, 22:37

38. Ronny666 (Posts: 108; Member since: 08 Jun 2013)


Aww...so sweet of Apple. So touching...
Apple : Hahaha.. We didn't know how to spend that extra cash we're getting from Samsung from the lawsuit.

posted on 24 Jul 2013, 11:46

42. Rayvelynn (Posts: 123; Member since: 05 Jul 2012)


That deserved a serious butt whoopin, lol

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