AT&T raising prices Sunday on certain handsets purchased without a 2 year pact?
First of all, those using an early upgrade to buy an Apple iPhone will see the price rise $50. For example, a 8GB iPhone 3GS will go from $249 to $299. A 16GB Apple iPhone 4 will cost you $449 starting tomorrow, up from $399 today. And a 32GB version will go from $499 to $549 on Sunday.
Those signing a 1 year contract will find feature phones (known as Quick Messaging Phones or QMP at AT&T) $10 higher while smartphones (excluding the iPhone) will leap in price by $150. Those buying a handset with no commitment will find a $20 increase in the price of a feature phone while a smartphone (again, excluding the iPhone) will go up in price by $50.
There is no word on how rebates might help ease the pain to your wallet. But if you are looking to use an early upgrade to buy an AT&T branded iPhone, or want to buy another model phone besides Apple's handset using a 1 year contract (instead of the usual 2 years), or want to go without being tied up by a contract, you had better head down to AT&T today because once the clock strikes midnight, those prices will apparently go up.
Prices on handsets purchased using the usual 2 year contract do not appear to be affected.
1. usvi4life (Posts: 1; Member since: 02 Apr 2011)
Well hear we go, at&t is getting ready to stick it to there consumers so they can raise
some extra cash to buy t-mobile at there customers expense. Thanks at&t for a job well done. For all our sake, i hope that the purchase of t-mobile don't go through or we are all domed. First thing at&t will do is raise all of t-mobile prices to match theirs.
2. peopledrivemenuts (unregistered)
again this says early upgrade. when you are qualified after 20 months the phone goes to $50. so now that means you are saving more when u have been a loyal customer for almost 2 years. wow, if you look at it that way maybe it's not so bad. quit looking to get something for nothing
7. sscorp99 (Posts: 40; Member since: 05 Feb 2011)
I dont want to be DOMED...AAAAAAHHHHHHHHHHH
26. cellgeek82 (Posts: 518; Member since: 20 Dec 2009)
Well the money sure isn't for expanding or improving their network. Zing! :P
3. ATTCallCenter (unregistered)
Idiots who can't figure out how to keep a phone working for 2 years deserve to be charged more to get another phone. Everyone else knows that it is a 2 year upgrade program, why do they think they should be so special to get a new phone every year without having to pay extra.
This is good for my commission though, makes it even easier to convince someone to add another line to get another phone. It's cheaper than buying it with an early upgrade.
10. JeffdaBeat (unregistered)
Honestly dude, this is why people go online to order their phones. Cell phone reps are considered some of the sleeziest sales people out that and you're not really helping at all. I agree companies have the right to charge whatever they'd like for the regular price of the phone...but to say that it is always the customer's fault as to why their phone is broken or lost is just kind of pigheaded of you.
But as companies start pushing more and more for bigger discounts for online sales, folks like you and I won't have jobs anymore...So the commission you talk of won't exist...
12. BaiGanyo (Posts: 308; Member since: 07 Feb 2011)
Its not that they are considered to be sleezy. They just are. They're the biggest liars I've ever encountered. Very unethical.
18. reply to jeffdabeat (unregistered)
Yes I agree with you to a certain extent. There are a couple of people of our 20 something that try to pull some tricks here and there to try to earn new lines by offering to add lines to prevent full retail costs. It is though in the customers benefit to do this but it should only be as a last resort. In most cases there are other options. Me personally I make a killing by exceeding my quota month after month, but thats by uncovering and positioning additional needs (mifi, home phone, adding children / parents or even turning their old phones into low cost prepaid phones for people that just need an emergency phone). I work hard to make my paycheck but I do it in a very ethical way and always try to do whats best for the customer first. I have been with Verizon for 8 years now and rely on my loyal customers that come back because I wont steer you wrong. Not all sales people are sleazy, but I agree with you that there are a lot out there. I can honestly say though that Verizon has never once encouraged me to convince a customer to purchase something they didn't need to get a "better deal".
As far as the online thing goes, if I get a customer that ever questions if the website would be cheaper (and in most cases it is) I am up front with the customer and sell them on the advantages and disadvantages of buying online as apposed to the store. If the customer decides to buy online, no hard feelings, but I can say from experience when the customer feels you're being truthful (as you should be) the customers most of the time pay the extra few bucks and buy in store for the customer service experience.
PS: Shame on all of you shady sales people. You make honest and hard working consultants look bad.
29. JeffdaBeat (unregistered)
The company never encourages the reps to be unethical. It's always the reps that do so. But my post wasn't to say all sales reps are shady. There was a report I read about a year ago that said the general public consider rank phone sales reps second to used car dealers as being unethical. Whether that is true in any individual case is up to that rep to decide, but the perception is still there. And the original poster's sentiments doesn't really help clear that stigma.
And as far as online goes, I think you're wrong on that one. Sure, there are folks not who like coming into a store simply because they were alive before 1996 and back then the only option was to walk into a store. But think about the folks who were born in say...1992 or even folks who are being born today. They will be more used to ordering online than going into a store. Look at Blockbuster. Ten years ago, who would have thought folks would no longer go there to rent movies? Now they are pretty much dead because of Netflix. And being online only means not having to pay so many reps on commission or even having to rent stores. It's not something that will happen in the next few years, but soon enough there won't be many brick stores. Amazon and Netflix are great examples of this...
35. Verizonrep (unregistered)
I am one of those that is very honest and make my money by simple things as "did you know that you're eligible for an upgrade". Most of the people I even work with are pretty shady, so I can understand how customers feel. But thats why i've built such a strong customer base because it's not everyday they get someone who cares.
The one thing people don't realize is that being honest actually makes you more money then being shady. Chargebacks, returns and no repeat bussines pretty much make sure you won't have a job for long.
25. snowgator (Posts: 3335; Member since: 19 Jan 2011)
There will always be consumers that need/want a rep to assist them and will be willing to pay a little more for that service. Honest rep's will always have a job. Crap ones will go hungry.
27. remixfa (Posts: 14251; Member since: 19 Dec 2008)
people like this are the reason we as cell reps are rated only marginally above a used car sales rep in satisfaction. MOST of us are honest people that try to find the best path for the customer regardless of how much it makes us. There are always reps that are bad eggs, but most are not. Ive got a rep in my store that constantly tries to tell me how great he is, though im always the top rep in the store. I never pressure anyone and just give honest answers. That rep tries to slide things past the customers and trick them into things. Ill take honest money and repeat business over a quick dollar (and then a return) and constant complaints.
way to show why ATT is last in consumer satisfaction of the major cell companies. Of course, that makes my job easier as we get more n more ATT people trying to run away from you. :)
4. John (unregistered)
Its called capitalism you entitled little whiny losers.
14. BaiGanyo (Posts: 308; Member since: 07 Feb 2011)
Which I doubt you could even accurately explain in your own words, but thanks for the snotty attitude.
24. snowgator (Posts: 3335; Member since: 19 Jan 2011)
But spell check helped him get the letters in the right order. Always nice when someone states a well round, mature argument, ain't it?
23. snowgator (Posts: 3335; Member since: 19 Jan 2011)
Yes, it is called capitalism. Hooray for AT&T. Now, one of two things will happen: either (1) The other major companies will follow suite, and we will see that the cost of discounting phones was really cutting into the returns of the carriers when 2-year agreements are not meant, and AT&T was being smart by protecting themselves, or (2) the other carriers will ignore AT&T's lead and keep their policies the same, or undercut them by offering bigger discounts. If that happens, then AT&T is just being money-grabbing pig holes. Then, the consumer, us whiny losers, will take our money to the best deal. Capitalism... what a rush!!!
5. skymitch89 (Posts: 1161; Member since: 05 Nov 2010)
I think that they are preparing to loose $3 billion to T-Mobile, so they are trying to save up their money.
6. NateQ (unregistered)
AT&T has 1yr contracts?
19. NateQ (unregistered)
Do you have to go to the store and ask for it?
8. Dr.Phil (Posts: 954; Member since: 14 Feb 2011)
If you read this week's article on where the Health Care bill spending went to, 90 million dollars went to Verizon and 140 million dollars went to AT&T. This was listed under "bailout money", but it doesn't make sense considering AT&T turned around and bought another company. How is that a company in trouble that needs a bailout?
9. Fanboys Suck (Posts: 609; Member since: 12 Dec 2008)
That $140 Mil was Health-Care related for employees who retired early. The companies who received this money (They should have never accepted it in the first place) are supposed to use it to continue to provide health care insurance for their early retirees. This money was mandated to be paid out to Unions- 68% of AT&T employees are Union- this is meant for them, not the other 32%...
15. Dr.Phil (Posts: 954; Member since: 14 Feb 2011)
Yes, but it still is besides the point though. AT&T and Verizon are HUGE corporations that make millions upon millions of dollars each year. They could have afforded to give their retirees these benefits on their own. It still does not change the fact that in the end they are getting money, because even though that money is going straight to unions it STILL saves the company from having to pay that.
17. Fanboys Suck (Posts: 609; Member since: 12 Dec 2008)
Oh, I agree with you. All I was stating is that it was mandated legislation (but they shouldn't have taken it) when that crappy health care legislation was written.
AT&T has $25 Billion in cash to purchase T-Mobile ($14 Billion in Stock)
I was just answering your question (...How is that a company in trouble that needs a bailout?) in saying that AT&T is not in "trouble". That's it. But I agree with you absolutely.
28. remixfa (Posts: 14251; Member since: 19 Dec 2008)
there is a bit of the health care bill that you forgot in your arguement. Both VZW and ATT were FORCED to pay a 1 time 1 BILLION dollar tax under the new obamacare laws. The 140 million they took back under a loophole is still chump change compared to what the government stole.
11. BaiGanyo (Posts: 308; Member since: 07 Feb 2011)
And the screwing continues. get ready for even more. att is such a fraud.
31. networkdood (Posts: 6329; Member since: 31 Mar 2010)
Wow, another article where people get to whine and complain....and all for nothing....
All AT&T did was raise the price for an early upgrade on smartphones from 200.00+ 2 yr contract price to 250.00+ 2 yr contract price. When you are eligible to upgrade you will get the full discount. 1 yr contracts really do not exist, but certain sales channels can offer them (and most customers will not find one of these sales channels).
Seriously, no big deal....get a gophone until you are eligible to upgrade and stop crying about it. Companies will not let you get the full discounted upgrade until you are eligible (month 20 of 24). Verizon and Sprint both changed their upgrade policies in similar fashion.
If you do not like capitalism, then move to SWEDEN or go to CANADA and sign up for a 3 yr contract with Telus or Bell...
32. networkdood (Posts: 6329; Member since: 31 Mar 2010)
QMP=quick messaging phones or non-smart phones...those will cost you 85.00 or so + 2 yr contract.....be thankful you have an option to upgrade early to get some sort of discount when are not eligible...still not worth it, though....get a gophone in the meantime and suck it up...
36. ATTCallCenter (unregistered)
Thank you, someone is smart enough to know that if you lose your phone or anything happens to it, people need to GTFO and get another phone out of their pocket. I'm tired of these idiots who think that phones really don't cost anything
33. networkdood (Posts: 6329; Member since: 31 Mar 2010)
PHONEARENA, why are run by a bunch of morons? You release an article without properly investigating the situation....reminds me of the NATIONAL ENQUIRER. The screenshot does not show a raise in phone prices for non-commitment/no contract prices. These are 2 yr exception upgrades - the consumer pays the 2 yr price of the phone listed + additional cost (based upon phone type), as the consumer would not be eligible to upgrade for full discount. Most customers who do this must be desperate or lose their phone often...
34. networkdood (Posts: 6329; Member since: 31 Mar 2010)
reiterate...are YOU.....where did the dammned edit button go.....it is what I get for typing instead of sleeping.
37. BeatBox (Posts: 1; Member since: 04 Apr 2011)
I was wondering why everyone had there panties in a bunch! Its hard to change the No Commitment pricing on a phone, but to change an early upgrade price is way eaiser because you are doing that FOR YOUR CUSTOMER's. I like how people think there cell companie owe's them something. You pay for a service, the company provides it, if u cant keep your phone working, or are dumb enough not to carry insurance when u know that you are prone to losing, breaking them than thats your fault. Be glad they have early upgrades. CELL PHONES WILL NOT WORK ALL THE TIME. It's in the contract, read before you sign so you don't sound like an idiot when u call complaining, saying 'I'm Right, trust me im right I know this" No you don't you are just not very smart
38. luis_lopez_351 (Posts: 951; Member since: 18 Nov 2010)
This is stupid. At&t is filthy rich and they still want more money??? Wow, can't wait to see them tumble.